How to solve the owner's complaint about poor security attitude

When the owner comes to complain, whether the object is himself or not, he should keep calm about the things complained by the owner and patiently listen to the specific contents of the owner's complaint.

Step 2 ask clearly

Ask the people involved clearly about the things reflected by the owner's complaints and what happened. If in doubt, please ask the owner to repeat it in a sincere and euphemistic tone.

3, detailed memory

Keep a record of the owner's complaints, and it is best to leave the name and telephone number of the complainant. And you can always get in touch with the host if you have something you don't know.

4. Follow clearly

The situation reflected by the owner should be sorted out quickly, and then directly reported to the superior or security company. Solve time quickly with the most objective, comprehensive and patient attitude.

Legal basis: Article 285 of the Civil Law of People's Republic of China (PRC), a realty service enterprise or other manager shall, on the entrustment of the owner and in accordance with the provisions of the third part of this Law on realty service contracts, manage the buildings and their ancillary facilities within the building division, accept the supervision of the owner, and promptly answer the owner's inquiries about realty service. Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.