Responsibilities of property management customer service front desk

Responsibilities of property management customer service front desk

In the era of continuous progress, the frequency of post responsibility is on the rise. Job responsibility is a specific job description, which can be divided into different job types. You have no idea when you draw up your job responsibilities? The following is the job responsibilities of the property management customer service front desk that I collected and sorted out, hoping to help everyone.

Responsibilities of property management customer service front desk 1 1, operation inspection and quality inspection of various facilities and equipment in the lobby;

2. The filing, tracking and return visit of the tenant's application for repair are closed;

3, the lobby access control system operation management, visitor card management;

4. Arrange and control the placement of water signs, notices and notices in the lobby to ensure their aesthetics and effectiveness;

5. Provide paid services to customers, fill in paid service forms regularly and report them to finance;

6. Assist the department manager to carry out various customer activities and collect customer questionnaires;

7. Complete other tasks assigned by superior leaders.

Responsibilities of property management customer service front desk 2 1, responsible for following up unit owners' repairs, complaints and return visits;

2. Reception at the front desk to provide services for customer consultation;

3. Collection and collection of property fees;

4. Visitor management and owner's letter delivery;

5. Pay attention to and collect the personalized needs of customers, submit and summarize them;

6. Warehouse management;

7. Other matters assigned by the leaders.

Responsibilities of property management customer service front desk 3 1. Welcome customers, take the initiative to say hello and stand up for service;

2. Be familiar with the information of the owners and tenants, answer the owners' inquiries enthusiastically and accurately, properly handle the owners' applications and complaints, and timely convey the complaints to relevant departments for follow-up;

3. Collect complaint information and report to relevant supervisors;

4. Assist the owner in decoration and home-related work;

5. Do a good job in succession;

6. Follow up and complete other work arranged by the property service center;

Responsibilities of property management customer service front desk 4 1, strictly abide by the rules and regulations of the company and the project department, stick to their posts and dress neatly;

2. Be familiar with the building structure, layout, number of units, number of households, number of households and living conditions of the park;

3. Implement the customer service work plan of the building, and supervise and inspect the implementation of the service standards and working procedures of the building.

4, responsible for receiving the owner and visiting guests, enthusiasm, patience to explain and solve the related problems raised by the owner;

5. Be responsible for statistics and analysis of service quality on a regular basis, and put forward rectification plans.

6. Collect property management fees and other collection and payment fees on time according to the property management entrustment contract and the relevant policies of the state and Tianjin, and complete the collection and assessment indicators;

7. Master the owner's residence and other relevant information.

8. Coordinate, communicate and cooperate with relevant departments.

Responsibilities of property management customer service front desk 5 1. Complete the arrangement of the owner's file according to the company's specifications to ensure the integrity and comprehensiveness of the owner's file information.

2. Accept the owner's complaints, answer and record the questions raised by the owner, follow up the service work and complaint handling, and properly keep all kinds of forms. The complaint handling rate should reach 100%, and major complaints should be reported to the customer service manager in time.

3. Distribute letters, notices, express delivery, etc. And do related work.

4, strengthen contact with the owner, solicit opinions and suggestions on a regular basis, summary and report to the supervision.

5. Coordinate the collection of property management fees to ensure the completion of business objectives.

6. Assist the customer service manager to plan, organize and implement community cultural activities to improve the satisfaction of the owners.

7, familiar with the jurisdiction of the building structure distribution, the name of the owner, etc. , be accurate.

8. Responsible for handling all kinds of documents (parking permit, housekeeping card, etc.). ) after the host lives.

Responsibilities of property management customer service front desk 6 1. Collect various management fees according to the charging standards and calculation methods stipulated by the company.

2. Assist the financial department of the company to make financial statements.

3. Take good care of the use of various receipts and invoices and make a good connection with finance.

4. Receive the owner's inquiries and complaints, answer the owner's phone calls, answer the owner's inquiries and complaints, make records and communicate with relevant personnel, and track the processing results.

5. Complete other tasks assigned by the leaders.

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