Summary of property engineering work

Selected essays on summary of property engineering work

Time flies, 20 12 is almost over. During this year, under the guidance of the company's quality policy, the correct guidance of the competent leader and the close cooperation and unity of various departments, all the employees in our engineering department successfully completed all the work performance tasks entrusted to me by the company's leaders. I will now make a summary of my work in the past year.

One: Daily work

The main contents of the work are daily maintenance and infrastructure equipment maintenance. In the first half of the year, the task given by the leaders was to maintain and repair the public facilities of XX and XX buildings. Every time they check, they actively and seriously check and repair, and solve problems in time. In a year, they pasted the baseboard, changed the light bulb, changed the socket, changed the panel, repaired the door closers and repaired the safety exit lights nearly 100 times, and routinely inspected the power distribution room and cleaned it 50 times a week. During this year, I kept the public facilities and equipment in the building I managed in good condition, and received more than 1000 Zhang Gong orders from the customer service department to go to the owner's home for maintenance services. Service satisfaction reached more than 99%, and no effective complaints were received from the owners. In my usual work, I have encountered many times that the main sewer pipe in the building is blocked and the reclaimed water pipe runs out. Not afraid of dirty and tired, actively work overtime with other colleagues to deal with unexpected problems.

For example, in June this year, there was a pipeline leaking on the road south of Building XX. On the first day, other teachers failed to find the water leak. When I went to work the next day, the leader sent me and Master XXX to continue looking for the water leak, but it was raining lightly that day. Master XXX and I dug hard in the light rain. After unremitting efforts, we finally found the water leakage point at 4 pm and immediately worked for XXX.

The deputy director of the engineering department reported the situation, and the leader made a maintenance plan decisively, and blocked the pipeline with what we often used to stop it from leaking. In this process, I put forward a maintenance suggestion to the leader, that is, welding a screw outside the clamping screw is beneficial to work, which can save working time and improve work efficiency. It was praised by Deputy Director XX, and the water supply was restored in time, which strongly supported the collection of property fees by the customer service department.

Two: property services

I insist on the "five ones" service.

"Greet" when meeting customers;

Put on "a pair of shoe covers" before entering the door;

Spread "a piece of work cloth" first when working;

Equipped with "a towel" to clean up the scene;

Equipped with "garbage bags" to take away sundries.

1. Really pay attention to every customer's needs and demands, and strive to achieve the purpose of local solution. Even if it fails, it is necessary to explain the reasons and reasons to gain the understanding of customers;

2. Strengthen work exercise and be familiar with service processes and details. Learn by heart, pay attention to working methods, be flexible, do not shirk and perfunctory, exchange sincere heart for understanding, and enrich your work goals and tasks with satisfactory service.

Three: own problems

With the professional attitude of "working for yourself", I love my work and work creatively. During this period of work, I also have a deep understanding of myself.

I still have many shortcomings, and it is the first time I have contacted various services, so my work efficiency needs to be improved; Some work is not done carefully enough, and work coordination is not in place; Need to strengthen the provision of data to leaders; At the same time, it is necessary to strengthen communication with company leaders and colleagues in various departments.

Although I have made some achievements in the work of 20 12 and won many praises from the owners and leaders, I know that there are still many shortcomings to be improved and strengthened.

Four: the direction of efforts

First, strengthen study and broaden knowledge. Strive to learn the professional knowledge of property comprehensive maintenance personnel and the common sense of relevant laws and regulations;

Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader;

Third, improve work efficiency, give full play to your work enthusiasm, and do everything in a down-to-earth manner.

Verb (abbreviation of verb) main experience and gains

During my four years working in He Hong property management, I have completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to be familiar with the basic business can we better adapt to the work.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by establishing a sense of service and strengthening communication and coordination can we work in our company.

Work hard.

(4) Strengthen the exchange of ideas with colleagues.

The past year was a year of bumper harvest and happiness. I recorded my progress on the calendar. I sincerely hope that leaders and colleagues will give more valuable advice in the new year's work. I will continue to adhere to the working motto of "be lenient with others and be strict with myself". Looking back on the past and looking forward to the future, I am full of confidence in the development prospect of He Hong real estate. I will breathe with the company and closely link my development prospects with the development of the company. In the new year, I will make persistent efforts to complete the work of every leader and satisfy the company leaders, department leaders and owners.

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