How does the customer service reply to the owner's complaint about poor hygiene?

Apologize, understand the situation, explain the reasons, propose solutions and follow up.

1, Apologize: I am very sorry to hear that you are not satisfied with our service, and we are deeply sorry.

2. Know the situation: Can you tell me what the specific health problem is and when and where it happened?

3. Explain the reason: We will know the situation as soon as possible and take measures, which may be caused by the poor work of the cleaning staff or equipment failure.

4. Propose solutions: We will arrange cleaning personnel to clean or replace the equipment as soon as possible to ensure the improvement of sanitary conditions.

5. Follow-up treatment: We will follow up the treatment and give you feedback on the treatment results. Thank you for your support and trust.