Front desk job responsibilities

The front desk of a company is the first impression given by this company, and a good front desk can give customers a good first image. The following is the "Front Desk Responsibilities" I have carefully compiled. More excellent articles are available for reference. Welcome to reading. The content is for reference only. I hope it helps you!

Responsibilities of the front desk (1) 1. Daily work:

1. Reception and liaison work

Receive company visitors;

Answer, transfer, leave messages and record the telephone number of the company switchboard;

Management of fax sending and receiving, printer and copier;

Book company air tickets, hotels, etc.

2. Transaction management

Procurement, storage, registration and distribution of office supplies;

Receive, receive, register and manage the company's daily newspapers and letters;

Management of the company library;

Responsible for the registration and entry of monthly office supplies, express delivery fees and expenses of various departments;

3. Administrative affairs

Management of attendance system, attendance statistics (daily/monthly attendance report/leave, overtime, business trip and other procedures follow-up/punching, card monitoring, etc. ), the production and distribution of employee work cards, and the production and update of address books.

Company property management and other expenses (rent, utilities, parking, security check, bonsai rental, etc. )

4. Responsible for department meeting minutes;

Second, assist the work.

1. Assist in recruitment (notify and receive interviewers)

2. Assist in administrative affairs (prepare materials, such as office registration, input administrative statements, etc. )

3. Assist the company in the registration of fixed assets in and out of the warehouse and general ledger statistics.

Front Desk Responsibilities (2) Daily Affairs

1, responsible for the company's front desk reception.

2, responsible for the company's telephone transfer, sending and receiving faxes, document copying, etc.

3. Apply for reception supplies and cleaning supplies.

4, health inspection and supervision, and the cleaning of tea sets after receiving guests (65438+ 0 to 2 times a day).

5. Regular maintenance of flowers and plants

6. Update the company's employee address book.

7. Check whether the office computers and equipment are turned off before leaving work. If an employee works overtime, it will be handed over to a specific employee.

Personnel affairs

1. Publish and refresh recruitment information on major websites every day.

2. Inform the interviewer of the interview time and answer the interview phone.

3. Do a good job in sorting out and screening the resumes of interviewers.

Working standards:

Receptionist's working standards

1, answer the phone

Keep a pen and paper by the phone, take the initiative to provide message service, and be ready to record guests' requirements at any time to help solve problems. In particular, carefully record the names, telephone numbers, time, place, reasons and other important matters of the guests, and convey them to relevant departments and responsible persons in time.

1. 1 external call

Answer the phone within three rings of 1. 1.

1. 1.2 When I answered the phone, I spoke clearly and my voice was sweet and gentle: "Hello! Guangze Holding Group, where are you? Who are you looking for? " And record the other party's information and call time in time. Avoid starting with "hello". If you answer the phone late for some reason, say "I'm sorry to have kept you waiting" to the caller. When answering the phone, the front desk should maintain a good sitting posture and a relaxed and happy tone. Don't lose your temper, lose your temper or even call names with the caller on the phone. When answering the phone, always say "hello", "sorry" and "please wait a moment".

1. 1.3 If it is confirmed that the person you are looking for is not in the office, you should reply in time: "Hello. * * * * is not in the office now, can you contact other staff? "

1. 1.4 If the other party does not agree to contact other staff, it should respond: "Are you in a hurry? Can you leave your contact information and I will inform you in time. " And carefully tell each other the mobile phone number of the person he is looking for. (The contact information of company staff shall not be disclosed at will). If the other party agrees to leave contact information, it shall be recorded and the relevant staff shall be informed in time.

1. 1.5 If the other party agrees to contact other staff, it shall inform the office telephone number.

1.2 Internal call

Someone must answer the phone within three rings.

1.2.2 When answering the phone, the voice is clear, sweet and gentle: "Hello, front desk, what can I do for you?"

Step 2 receive visitors

2. 1 Be polite, get up and serve with a smile. "Hello, who are you looking for? Do you have an appointment? "

2.2 If you have an appointment, you should confirm it by telephone in time and register the visitors. Effectively guide guests to relevant departments without leaving their jobs (just indicate the direction).

2.3 If the visitor has no appointment, call to confirm whether the other party agrees to receive.

2.3. 1 If the visitor knows who he is looking for, but he doesn't have an appointment, the front desk should make a phone call to ask and tell the relevant colleagues or leaders that there is a * * * visit from the * * unit, and I don't know if it is convenient for reception. In the case of inconvenient reception, out of courtesy and convenience for visitors, we should politely refuse and see them off in time. "I'm sorry, the person you are looking for is not in now. Do you want to convey your message? I will inform him in time when he comes back. "

2.3.2 If the reception is agreed, the visitors shall be registered. Effectively guide guests not to leave their jobs to relevant departments.

2.3.3 If the person you are looking for is busy, you can ask him to wait a moment, guide the visitors into the negotiation room or conference room with standard etiquette, and pour water for them. If you wait for a long time and the person the visitor is looking for is still busy, take care of the visitor and explain to him. Don't leave it there.

3. Others

3. 1 Take the initiative to follow up and say hello to the company leaders.

3.2 Actively communicate and coordinate the relationship between departments and report the work beyond the scope of authority in time.

3.3 Manage the front desk equipment. If the equipment is abnormal, it should be reported to the relevant personnel in time and handled in time.

3.4 Keep the front desk clean. Keep the reception area clean.

3.5 Supervise the work of the health aunt and be responsible for the health aunt's sign-in.

3.6 Be responsible for cleaning the tea set in the leadership office, and leave after receiving guests.

3.7 Responsible for the maintenance of flowers and plants in the office. See flower protection records.

4, the company's front desk etiquette specification

Smiling and maintaining a cheerful attitude are conducive to creating a harmonious working atmosphere; Keeping the body clean and hygienic is not only the need of health, but also the performance of civilization, which is conducive to communication with people; Comb your hair neatly and keep your face clean; Female employees don't wear heavy makeup; Nails should be trimmed neatly and not painted with bright nail polish; You can use fresh and elegant perfume.

5, the front desk code of conduct

5. 1 behave in a civilized and generous manner, and pay attention to sitting and standing posture;

5.2 It is forbidden to play and talk loudly during working hours;

5.3 Pay attention to civilized office, and it is forbidden to chat online.

5.4 Strictly abide by the Convention on Civilized Office.

6. Personnel affairs

6. 1. Publish and refresh recruitment information on major websites every day, and do a good job in publishing registration (publishing website, time and position).

6.2 Inform the interviewer of the interview time, answer the interview phone and register (personnel source website, personnel name, telephone number, applied position and notification time).

6.3 do a good job in sorting out and screening the resumes of interviewers (arrange interviews with supervisors for those who can be hired; The resume of the person who can't be hired is filed, indicating the reason for not being hired).

Responsibilities of the front desk (3) 1. Administrative front desk reception

1. Receive visitors

When receiving visitors with unknown purposes, first ask the reason of the other party's visit, and judge whether it is necessary to inform the relevant personnel of the company to receive them according to the situation. If you have a valid reason to visit or have made an appointment, you should contact the relevant personnel quickly, ask the visitors to wait in the living room and pour water or drinks for the guests.

2. Reception of consultants

If there is a business consultant visiting, please ask the assistant of the business department or the staff of the customer service department to assist in the reception.

Answer the transfer call

The front desk is the switchboard. When answering the phone, you should say "hello, Erigan" first, and then judge whether it is necessary to inform the relevant personnel of the company to answer it according to the situation.

4. Reception of sales staff

If salespeople from other companies make door-to-door sales promotion during working hours, they should politely refuse, telling them that sales promotion in the company during working hours will affect other people's work. If employees need their services, they should be told to come back during company breaks (such as lunch time).

Second, fax and letter delivery.

1. Forward fax

Pay attention to the information of the electronic fax receiving system. Once the fax is received, the recipient or receiving unit should be identified quickly and carefully, and handed over to the group OA system or other means in time. If necessary, you should call to remind you to check it. If the recipient is the general manager or other senior executives, it should be handed over to his secretary and called to remind him to check.

Forward a letter

When you receive a letter, you should quickly and carefully identify the recipient or recipient unit, and promptly notify the recipient to come and collect it. If the recipient is the general manager or other senior management personnel, it should be delivered to his office or to his secretary as soon as possible.

Third, express management.

1. Receive express delivery

Be familiar with the courier companies that have business dealings with the company at present, update the contact person of the courier company and their contact information in time, and warmly receive the courier who comes to deliver and pick up the goods every day.

Hand over the courier

When receiving the courier, quickly and carefully identify the recipient or the recipient unit, and promptly notify the recipient to come and collect it, and make a good registration for receipt.

Fourth, the work of the meeting

1. Preparation before the meeting

Take the initiative to pay attention to the meeting information, learn about the meeting from the organizer or organization department, record the preparation work in time and actively assist; Assist the cleaner to prepare the meeting room; Assist the meeting organizer to do a good job of meeting notification.

2. Make minutes in the meeting, and write and summarize them into electronic meeting minutes.

3. Improve the work after the meeting

Responsible for checking and closing the electronic equipment and appliances in the meeting room; Assist the cleaning staff to tidy up the meeting room, and assist the meeting organizer to do a good job after the meeting.

Five, monthly water and electricity consumption statistics tabulation

On 26th of each month, according to the meter reading of security personnel, the electricity consumption and water consumption of the company are counted.

Make a list and give it to the relevant person in charge or department.

The daily affairs of the administrative front desk of intransitive verbs

1. Ensure the normal use of electronic equipment at the front desk.

There are computers, telephones, faxes and other electronic equipment at the front desk. If the equipment fails, you can check with your colleagues in the equipment department first. If it can't be repaired, please ask colleagues in the purchasing department to contact suppliers or external maintenance units to troubleshoot.

2. Update and publish the employee's internal address book in time.

No matter whether there are new employees or resigned employees, the information of all employees in the company should be counted every Monday, and a new internal address book should be released to all employees in the form of OA. (Email sent before OA goes online)

3. Company key management

The front desk is equipped with conference room keys and office spare keys, which should be kept properly for use.

4. Make and apply for business cards, pay telephone bills and book air tickets for people who need to travel.

5. Fee registration

6.SMS system management

At present, the company uses a unified SMS platform system. Every time you need to send a message, you need to register the summary in the "SMS sending record form" and sign the corresponding supervisor who needs to send the message.

7. Upload and publish notifications.

Seven, office 5s management

1. Check the cleanliness of the company and maintain the good image of the company.

2. Each department is responsible for the daily management of their respective office areas, keeping the site clean and orderly;

3. The office of the company is responsible for the on-site inspection and assessment of all departments from time to time.

4. The department head is the first responsible person. When problems are found in the office inspection, a rectification notice will be issued to the central department of the office. If the rectification is invalid, the responsible person will be fined 50 yuan, which will be deducted from the salary of the current month.

5. Check whether the copier is turned off before coming off work, turn off all power supplies, and be responsible for closing the doors and windows. If someone works overtime, be sure to ask if there is a key to lock the door, and tell them to turn off the power, close the window and lock the door.

Eight, personnel management

1. Publish recruitment information, screen resumes according to the responsibilities of the employing department, and notify appropriate personnel to come to the company for an interview. Arrange the interview time and ensure that all relevant personnel are in the company.

2. Be strict in attendance every morning. Responsible for the monthly statistics of employee attendance and the filing of attendance data. Print the attendance record of last month at the beginning of each month, make the attendance sheet and give it to the financial staff.

3. New employees have to go through the induction procedures. Sign the contract, fill in the job registration form, read the original ID card and collect ID card 1 copy, academic certificate 1 copy, and two recent one-inch bareheaded photos. Keep all employees' files confidential! Open a work mailbox for new employees. Join the working group.

4. Go through the resignation formalities, fill in the resignation application form, cancel the work email after the formalities are completed, and delete the group, address book and SMS platform information.

Nine, responsible for the management of exhibition hall goods.

Scope: a. cloth board B. lamps C. ornaments D. carpet sample block E. curtain rod track F. strap G. wallpaper board H. elevator, etc.

1. Take good care of the items in the exhibition hall and don't lose them. When outsiders come to the company, take care of the company's products and other company property.

2. All products in the exhibition hall are arranged neatly all day.

3. Inventory the items in the exhibition hall at least three times a month. Fixed inventory on June 5438+00.20.30 every month. And submit the inventory records to the order department.

4. When new products enter the exhibition hall, ask the order department for a new "Erigen Exhibition Hall Product Quotation" in time.

Label codes of cloth boards and wallpaper boards (codes provided by the order department) shall be placed neatly.

X. Office supplies management

Inventory, purchase, application and settlement of office supplies

1. Take stock of office supplies from 23rd to 25th every month, make office supplies inventory statistics and submit them to the administrative supervisor for review. If there are insufficient or used-up materials, report them in time and supplement them.

2. Notify all departments to submit the list of office supplies needed for next month on 25th to 28th of each month, report the purchase list to the administrative supervisor for approval after statistics, and contact the procurement and delivery after approval. After confirming that the receipt or invoice is correct, fill in the payment form and sign it to the finance department for collection.

3. Employees should register and distribute the required office supplies.

4. Keep the warehouse clean and tidy.

XI。 Temporary affairs assigned by the supervisor.

Complete the tasks assigned by the company's superiors in time.

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