How to do a good job in property charge management under the new situation

The problem of property charge is a prominent contradiction in the current property management industry, and both owners and property companies are very concerned about it. Property service disputes have long plagued the development of the property industry. It has become a bottleneck for the survival and development of the property management industry. It is an urgent problem to solve disputes and contradictions in property services, standardize charging behavior, promote the development of property services to the market and safeguard the common interests of both parties. In recent years, in the work practice and the investigation of property charges involved in reported cases, the following problems have been found in the property service industry: First, the organization is not standardized and the property consumption market is immature. Property service is also a commodity, and its value lies in improving and optimizing the property environment and ensuring the good order of the property area. Owners come from all directions, and the family structure, cultural literacy and other aspects are uneven, which leads to an incomplete understanding of this special commodity. On the one hand, I hope to improve the environment through property, but at the same time I don't take the initiative to care about maintaining the environment; On the one hand, I hope that the cost of property can be reduced, but at the same time, I don't care about public facilities, which leads to the value of this commodity not being fully reflected. The performance is that the payment is not active, and some even owe money. As a property management company, some are organized by the construction department, and some are spontaneously organized by developers. Without formal training, the staff know little about the property industry, and their attitudes are arrogant and rude, and their service awareness is poor, so problems cannot be solved correctly. Second, the owners' consumption consciousness is not perfect, which makes it difficult to collect property fees. General goods are intuitive and have obvious value, consumers can shop around, and the choice of property services is small. Consumers often want higher value, which leads to owners not paying property fees once they are dissatisfied with property services. Some owners are used to living by themselves, and this concept is deeply rooted. After living in the community, they feel served. Some owners do not understand the public share and think that it should not be borne by the owners; Some owners completely blame the property for the quality of the project, the problems left by the developer and the theft; This series of phenomena makes it difficult to collect property fees. The direct source of maintaining the normal operation of property companies is property fees. Property fees can not be collected, and workers' wages are not paid in time, which directly affects the enthusiasm of workers, affects the operation of enterprises, and leads to a decline in service quality. Third, there are many disputes and prominent contradictions. The two sides of the property service stand on their own interests and lack communication, so it is difficult to form a unity of mutual understanding and mutual support. The owner hopes to get the best service at a lower property fee, which highlights the buyer's wishes; Property companies hope to get more profits with lower service costs. Pay more attention to interests than services. Through investigation, the focus of the dispute is the household's water and electricity loss. It is difficult for both sides to reach an understanding of this objective and difficult-to-solve leak phenomenon (some gaps are very large). In addition, when buying a house, the owner did not indicate whether it included public maintenance funds and infrastructure supporting fees. All these have brought hidden dangers to the dispute. The owner protested by refusing to pay the fee, and the property threatened to cut off water and electricity. Repeatedly, it is impossible to form a virtuous circle of mutual benefit. In view of the above problems, the following measures should be taken: First, further improve the laws and regulations of property management. According to the "Regulations on Property Management in Shandong Province" and the "Implementation Measures" to be promulgated soon, the government intervened and formulated the implementation details of this area according to local conditions to regulate the behavior of both parties to the property. Industry and commerce, prices, construction, auditing and other departments to strengthen supervision and inspection, multi-party linkage mechanism, regular inspection and supervision. Let the property enterprises understand that even if the market-regulated price is implemented, it is also bound by law, and the market economy is also a legal economy. At the same time, the government should increase investment in public welfare facilities, so that enterprises can realize the concern and support of the government. This will greatly promote the gradual normalization of the real estate industry. Second, increase publicity to make both parties have a high understanding of the property. On the basis of the owner's full understanding, the property company can publicize and explain the Regulations on the Management of Property Charges in Shandong Province and the measures to be implemented to the owner through radio, television, bulletin boards, brochures and other forms, and inform the owner of the responsibilities and obligations stipulated in the regulations in detail. Understand what is the public part, what is the special part, what should be shared, what should be maintained and what should not be done. The two sides signed a clear document. Let the owners know how to protect their rights if they can't get the proper service, and what sanctions should be given to the violations of both parties. Third, hold a forum to solve disputes harmoniously. Property companies take the initiative to convene owners' representatives, and hold social parties and tea parties regularly and irregularly to bring the feelings of both sides closer. Both sides express their opinions and speak freely, put the problem on the table and solve the contradiction in the bud. Point out the shortcomings of the other party's work, actively adopt good suggestions, make practical plans and supervise their implementation. You can also collect opinions and suggestions through suggestion boxes and emails; We can also let some prestigious, enthusiastic and energetic retired people be voluntary supervisors to give full play to their residual heat. In a word, we should create a harmonious working and living environment. Even if disputes occur, we should actively mediate, do not shirk responsibility, do not evade, resolve them peacefully, and avoid legal procedures. Fourth, financial disclosure, sunshine charges. Set up a public column in the community, get to know the board of directors, and open accounts regularly. Publicize property charges, implement state-guided prices, and indicate the basic price and floating range. Publicize which fees must be paid, which fees should be collected, which services should be paid and which services should be dedicated. When allocating expenses, it must be indicated so that the owner can clearly understand the consumption situation. At the same time, promote water and electricity meter reading to households to avoid losses. Once the loss occurs, find out the reason in time and solve it in time. Selectively disclose the payment situation, encourage users who pay on time, and spur those who owe money. While strengthening internal management and saving expenses, property enterprises broaden service areas and increase service items to meet the consumption needs of owners at different levels, so as to make up for the lack of funds in the company's operation. The development of everything needs a process, so does the property service. Through the management of things, property management serves people, improves the satisfaction rate of business owners, creates an elegant, comfortable and warm living environment for business owners, and makes business owners feel civilized and enthusiastic service, thus promoting the continuous improvement of property, forming a virtuous circle and gradually becoming a healthy, harmonious and sunny industry. Pingyi county bureau of commodity price is high