I am the customer service specialist of the property, because I just arrived at the property company and don't know much about it. I hope to get guidance from my predecessors.

Being a property customer service specialist does not need the high-tech content of "God Horse", what is most needed is: having a sense of responsibility and not being afraid of trouble! If you are responsible and don't take the trouble, you can do this position well.

In addition, you should be familiar with relevant laws, regulations, rules and basic knowledge of property. You should study greening, cleaning, engineering and order maintenance, and fully understand them, so that you can know what the owners want, why they complain, and how to take measures to solve them at work.

Unite colleagues from all departments to make you feel at home as a customer service specialist. Take your time. How can a person who doesn't unite with his colleagues and communicate with them communicate with the owners? !

Make all records carefully, reply to the questions raised by the owner in time, and contact the owner more in the follow-up process of each incident to let him know the progress of the matter. ......

Lots and lots, let's start from the beginning. Have a nice day at work.