Summary of Property Manager's Work in 2022 [Selected 5 Articles]

1.2022 Work Summary of Property Manager

At the end of the year, my year's work came to an end at this moment. Looking back on the days of this year, I have many feelings. I was just promoted to property manager this year, and made some achievements in 1978, which made me feel very gratified and greatly stimulated my self-motivation. This sense of accomplishment makes me a little obsessed. As a property manager, I still had some "fears" at first, fearing that if things were not done well, it would bring trouble to other colleagues and the company. But with the passage of time, I gradually mastered this job and became more confident. So I want to take this opportunity to sum up and lay a solid foundation for the next road.

First, keep learning and move on.

My present position is full of all kinds of trust and expectation. I can be promoted to the position of manager. First, I accumulated sediment step by step at the bottom of 1978. Secondly, the company leaders have a kind of trust and expectation for me personally. Although I am already the manager of our property, I also know that it is not easy to do this job well, because it is the first time for me to do this job, and I feel that I have just been promoted. It is inevitable that there are some things to learn. So anyway, studying is my first choice now. As a leader, I should be more strict with myself. Only by setting a good example, I think we can achieve something and my colleagues will follow in my footsteps. So in the next days, I will gradually develop in that direction, and strive to live up to the expectations of leaders and the trust and cooperation of colleagues.

Second, adjust the mentality and improve the management level.

In fact, for many people, the time when they just got promoted was a very challenging stage. First of all, we should establish a safe zone in our own mentality, and don't let ourselves cross the line and do something that we can't control. Secondly, I should continue to study management. As the leader of my colleagues, I have to work hard on management, so this year I am gradually learning management. In a brand-new field, you may experience some setbacks, but the most important thing is your mentality. Only by putting your mind right can you take the next journey well.

Third, find out the shortcomings and make continuous improvement.

In this position, I have grown a lot personally and realized that this job is different. This position gives me a responsibility, and it is also the driving force for my continuous breakthrough and efforts. Although I made some small mistakes this year, I am still good on the whole. These small mistakes are also caused by carelessness that is usually not noticed. Therefore, only by constantly correcting ourselves can we create a richer tomorrow.

2.2022 Work Summary of Property Manager

Although the work of 20__ years has made achievements and been recognized by the owners, there are still some shortcomings. In 20__ years, we tried our best to make up for the shortcomings. All the work was centered on the central idea of service and owners. We thought about what the owners thought and were anxious, and the relationship with the owners would become more and more harmonious. We will continue to complete all the work of this project and meet the requirements of the company and the owner in all aspects. I am confident that I will continue to improve and innovate in my future work, do a good job in management, constantly sum up my work experience and learn lessons. Specifically, I have the following points.

1. Strictly self-discipline and establish a good image of the company. In daily work, first of all, we should be strict with ourselves, set an example, and listen carefully to the opinions and suggestions of the members of the company's leadership team and the owners of various departments. Respect leaders, unite colleagues, be kind to employees, take actions in daily work, deal with problems in time, correct them in time, and leave no future trouble.

2. Be strict with all employees and be unambiguous in their work. Finish the work arranged by the project department with good quality and quantity every day. Let the cleaning staff keep clean all day, ensure that their area is clean and free of sundries, pay attention to every detail, and create a good sanitary environment for the owners. Security guards should pay attention to the communication of image and language in their work, strengthen the management of the areas under their jurisdiction, such as running, running, water and electricity cuts, and take a serious and responsible attitude in their daily work. Maintenance personnel should pay attention to working attitude, methods of communication with owners, and quality and quantity of daily work. Reach the level of high satisfaction rate of the owners, and let the owners believe that our work will be better.

3. The above problems will be strictly handled by our project department within 20__. First of all, let employees know about the rules and regulations of our company, especially the new employees, and explain all related matters to them. If they don't adapt to the job, they can leave. If they adapt, they should work hard. Every week, whether it is a regular meeting or training, we should explain to you the importance of work and the challenges of the market. If everyone doesn't work hard, is not self-motivated, works carelessly and is lucky, they will eventually be eliminated.

4. That is, the safety work should be strictly grasped, checked and managed, leaving no potential safety hazards, so that all employees of this project can take action to attach importance to safety work, mainly the safety of the owner, others and individuals.

Everyone should be resolute in his work and not procrastinate. Today's questions should be put off until tomorrow or for a long time. This kind of work habit, if anyone exists, must be corrected to give the owner and the project department a satisfactory answer.

6. In the above aspects, it is impossible to rely only on daily supervision and guidance, because some employees are not responsible. No matter what you say, he doesn't care. He thinks that I earn a day's wages and don't make long-term plans at all. People in this field will use the system to let them learn lessons.

3.2022 Work Summary of Property Manager

Looking back on the days of this year, I have many feelings. The work of one year is summarized as follows:

A, fully familiar with the company, project personnel environment, system process, feel the company's corporate culture.

When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.

Second, correct mistakes and put forward reasonable suggestions.

Due to various reasons in the early stage, the work of the property management service center lags behind, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.

Third, standardize the management system and improve the project execution.

After taking over the project, talk with employees one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and shelf life. Find problems and hidden dangers in the work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system:

1, decoration detection system.

2, the security department weekly service execution system.

3, cleaning service workflow allocation scheme.

After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. At present, the service consciousness and customer service ability of the project staff have made great progress. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are also trying to solve them one by one. I believe that under the leadership of General Manager Ye and the support of company leaders, the work of _ _ Property Service Center will make greater progress.

4.2022 Work Summary of Property Manager

From June, 5438 +20 _ _ year 10 to now, I have worked in _ _ property service department for more than one year. Over the past year, especially since I presided over the daily work of the property service department, I have led all the staff to conscientiously implement the spirit of the company's instructions, standardize management, innovate services, and strengthen charges, and have achieved certain results in both internal management and service charges. The work in the whole year is summarized as follows:

I. Operational aspects

In 20__ _ years, with the strong support of leaders at all levels and the hard work of all staff, the property service office made some breakthroughs in management, and the collection of property fees was greatly improved, with the property collection rate reaching 95%. According to the preliminary accounting, the income of the property service department exceeded 3 million yuan in 20__ _ _, and the operating capacity of the property service department was gradually improved. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

Measures 1: Carefully sort out the arrears in the previous period, and implement the tasks. The responsibility lies with the people, and the part that can be recovered can be recovered. For units that deliberately evade and maliciously default, we wait for the opportunity and send a reminder by registered mail, which increases the pressure on enterprises that default, and has achieved certain results.

Initiative 2: _ _ Property fees are collected by service first and then charging, and utilities are also paid by the company to the water supply and power supply department. The company invested a lot of money in the operation process, which virtually increased a lot of risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance, and will implement it for new enterprises from the fourth quarter of this year, and gradually transition to old customers and big customers, so as to improve the collection rate and reduce business risks.

Initiative 3: At the end of last year, a group of people who seriously affected the stability of the workforce were dismissed.

Measure 4: Solve the annual leave problem of employees left over from the previous period. According to statistics, employees in the security department have more than 1000 hours of annual leave for various reasons. In order to digest these hours without increasing extra expenses, I took the lead and set an example, leading two managers of the security team to their posts, trying to overcome unfavorable factors such as hot weather and physical fatigue. We even stayed up for 48 hours, gritted our teeth for more than a month and finally solved the problem raised by this employee many times, ensuring the stability of the team.

Measure 5: Hold regular meetings of team leaders and key employees and actively communicate with employees, solve their demands in time and listen to their ideas carefully. Employees are full of energy and go to work without emotion.

Second, management.

20__ years, carefully study the company documents and implement them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion. In order to better implement the system, we conducted an internal audit on site service and internal control in strict accordance with the audit plan at the beginning of the year, and accepted the audit of China Quality Certification Center in June 2000.

Measures 1: actively sort out various management systems and processes, introduce a number of management systems according to the actual situation of _ _, and strictly implement them, so that the systems do not become a mere formality.

Initiative 2: Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

Initiative 3: Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

Measure 4: Pay attention to influencing employees with managers' own quality, and always influence every employee subtly with rigorous work style, serious and responsible work attitude and professionalism;

Third, service.

In 20__ years, in the process of serving the owners, we broadened our thinking and boldly thought, and together with the management committee and management company, we provided innovative, efficient and high value-added services for enterprises entering the park. According to statistics, the service satisfaction rate has all reached the standard, which has a certain increase compared with the same period in 2009.

Measures 1: Cooperate closely with the requirements of "upgrading archives and innovating management" put forward by the CMC, and do a good job in vehicle management, greening and weeding in the park that the CMC leaders are concerned about.

Initiative 2: Implement the system of regular communication and return visit, and report the weekly operation to the management committee on time every Friday.

Initiative 3: Pay close attention to the management mode of IT enterprises, understand their service status and characteristics, integrate characteristic services into existing property services, give full play to the characteristics of R&D company belonging to the telecommunications industry, and assist owners to provide convenient telecommunications mobile phone and number transfer services.

20__ is the first year of the company's three-year rolling development. I will base myself on my post and strive to lead all the staff of _ _ Property Service Department to make their own contribution to building Ctrip property brand!

5.2022 Work Summary of Property Manager

For 20__ years, with the care and support of leaders at all levels in the company, and under the reform wave of project manager responsibility system in the company's projects, _ _ project management department has always implemented the service concept of "building quality life" for the owners, followed the principle spirit of "excellent service and fine management", and carried out various services and management work, which has achieved certain results, but also exposed some shortcomings. The work summary report for the year is as follows:

1. Successfully complete team formation, rationally integrate human resources, effectively carry out training work, strive to improve cohesion and combat effectiveness, and realize a smooth transition of team building from initial stage, running-in stage to standardized stage.

On March 1 day, 20__, I was assigned to work in _ _ Project Management Department by the company leaders. At first, the project was based on the local area, and personnel were recruited through multiple channels, and the personnel formation was basically completed before the handover in late April. After a year of training, running-in and experience, employees have moved from turmoil to stability. The Project Management Department currently has 65 employees and 20 backbone personnel, with the backbone personnel holding rate of 85%, and organized 90 trainings for various employees, with the training coverage rate reaching 65,438+000%.

On July 16 this year, due to the negligence of the construction unit, a heavy rain in the evening caused a lot of water leakage in the basement of the community. The project management department immediately launched the emergency plan for flood control, and all the staff at the scene cooperated sincerely and used sandbags to divert water. The rescue work continued until late at night without causing any economic and property losses. 1 65438+1On October 22nd, the sewer pipe in the residential area/building kloc-0/unit1was blocked, and the dirty water overflowed to 20 1 room. Due to the limited manpower of the construction party, in order not to affect the sales of the sales department, the project management department immediately took measures to transfer personnel from the engineering class, cleaning class and maintenance team to clean up. After several hours of dredging. These examples fully reflect the enthusiasm of employees and the idea of "ownership". In September, with the completion of the integration of community, business and sales personnel, a United, cooperative and centripetal team gradually formed.

The second is to reduce staff and increase efficiency, save energy and reduce consumption, increase income and reduce expenditure, continuously raise the charging rate, and complete the annual economic indicators.

1. In terms of fees: in daily work, including off-duty hours and holidays, our project personnel send "payment notice" to the door by telephone and SMS, and then send registered mail to collect all the fees for the next step, and actively try to ensure the rate increase. 1 1 The medium rate has reached 95.6%.

2. In terms of material procurement: the project adheres to the principle of proximity, low price and high quality to develop local suppliers and control costs.

3. Reducing staff and increasing efficiency: By outsourcing cleaning team, integrating the staff of housing, commerce and sales departments, and recruiting 50 or 60 personnel to supplement the order maintenance team, the labor cost is saved by about 270,000 yuan;

4. Energy saving and consumption reduction: by controlling the turn-on time of courtyard lights, landscape lights, unit lights and corridor lights, adjusting the turn-on times of fluorescent lamps in the basement, and turning on a transformer to reduce reactive power loss, energy consumption is saved by about 6,543,800 yuan+0.7 million yuan;

5. In saving consciousness: through training, the consciousness of "saving glory" has been established in the hearts of all employees. In June this year, through many consultations with the construction party, it successfully took over its elevator car protection measures, saving nearly 10 thousand yuan; In July this year, after the rain grate at the entrance of the underground garage was crushed by a heavy truck, the engineering class used their brains to make a temporary rain grate by themselves, which not only avoided damaging the owner's vehicle, but also saved nearly 1,000 yuan in cost.

In 20__ years, the project manager department mobilized the enthusiasm of all staff, and Qi Xin made concerted efforts to increase revenue and reduce expenditure. By the end of 1 1, it is estimated that the annual economic indicators of income of 39 13800 yuan and profit rate of 4.6 1% will be exceeded.

Third, adhere to the purpose of "excellent service and fine management", clarify the division of responsibilities, sort out and standardize the workflow, and gradually improve the service quality and management level, thus improving the satisfaction of the owners.

1, standardization of workflow such as handover procedures, transformation, rectification and cooperation.

From the centralized delivery in late April, to the decoration formalities for the owner, and then to the coordination of the owner's indoor rectification, the customer service staff of the project management department grew up in fatigue and grievance. At present, the customer service team has gradually standardized the process for the owners, which not only reflects the high-quality service quality but also avoids all kinds of risks. By the end of 65438+early February, more than 600 households have been handed over, and10/8 households have been renovated. More than 3,000 rectification orders have been processed, delivered and recorded, more than 550 claims have been provided, 27 warm reminders have been issued and 24 work contact sheets have been issued.

2, the owner's indoor decoration inspection and public * * * area, public * * * facilities and equipment inspection, maintenance normalization.

The engineering class of the project management department insisted on daily decoration inspection, dealt with violations of discipline and damaged public area facilities for more than 30 times, and received fines and compensation of more than 6,250 yuan. At the same time, learn from the experience of other projects handed over by the company, actively cooperate with developers and various construction units to handle the handover of public facilities and equipment step by step, establish a facility and equipment account, and adhere to various inspection systems and maintenance plans for more than 1000 sets of various facilities and equipment, so that it is normal for someone to be responsible, inspected and recorded. Throughout the year, the timely maintenance rate of our property service center was 100%, and the qualified rate was 100%.

3. Focus on safety work.

Due to the geographical location of the community and the complicated surrounding social environment, the characteristics of the community are destined to be the most important. Over the past year, the personnel flow of the order maintenance team has been relatively large, but with the implementation of various trainings and personnel integration, the team is relatively stable at present. During this period, the community experienced seven kinds of emergencies, which were handled in time and properly, and the risks were well avoided. At the same time, the order maintenance team conscientiously summed up the experience and lessons, adjusted the post setting, and made every effort to do a good job in civil air defense. At the end of the year, with the electronic fence, west gate, pedestrian access control gradually in place, and the fire control system gradually in place, the safety prevention and fire safety work of the project management department has been greatly improved.

4, outsourcing units, maintenance units, convenience services and on-site maintenance personnel supervision institutionalized.

Community cleaning belongs to outsourcing. In the past six months, the project management department has adhered to quality standards, strengthened supervision, insisted on twice-weekly assessment by special personnel, refined and quantified quality standards, distinguished work responsibilities, and ensured that the environmental sanitation of the park reached the standard. In addition, the management of greening, elevator maintenance personnel and convenience service personnel is also assigned to the team leader level, and the management of these personnel is becoming more and more standardized, and cooperation is also better, which solves some daily difficulties of the project.

5. Standardization of daily management and services.

Since the reform of project management, the staff of project management department have worked hard to learn and understand the new management methods and the corporate culture of "cultivating talents while cultivating experts" and constantly improve their own quality. After defining the division of responsibilities of each group, each group leader and key personnel set an example, abide by rules and regulations, adhere to work standards, pay close attention to work implementation, reward diligent and punish lazy, reward excellent and punish poor. By the end of 65438+the beginning of February, the project manager department fined 77 points and won 57 points. In addition, the project management department emphasizes walking service, requiring managers to actively communicate with owners, employees and local superior administrative departments, listen to opinions and suggestions, and constantly improve their working methods. The effective combination of management and service has greatly improved the satisfaction of owners. By the beginning of February, 65438, the project management department had received two pennants and two thank-you letters.

Fourth, look at yourself, recognize the shortcomings and make clear the direction of improvement.

1, individual team leaders and employees still have selfish departmentalism and one-sided thinking, which is not conducive to team harmony and deepening reform. The project manager will further strengthen the training on the significance and essence of the reform, pay attention to cultivating employees' awareness of the overall situation and responsibility, and improve their comprehensive quality.

2. The security work of the community needs to be refined and improved. At present, the public security situation in residential areas is still grim. All the staff of the project management department should be highly alert ideologically, check for leaks and fill vacancies in their work, highlight the effective cooperation between civil air defense and technical defense, sound the alarm bell and make unremitting efforts.

3. There are still some shortcomings in increasing the income of parks and business districts. In the future work, the project manager department will continue to explore ideas and strive to generate income for enterprises in advertising, network coverage and special services.

Looking back on 20 years, the project management department has experienced an extraordinary year from the preparation at the beginning of the year to the running-in in the middle of the year, and then to the gradual maturity at the end of the year. The new year is coming, and all our staff will continue to unite sincerely, forge ahead together and work hard to make more and more contributions to the development of the company and the project!