Work plan for residential property personnel

The work plan of residential property staff is very practical in our actual work, which allows us to seriously think about our post work. Broadly speaking, work plan will involve all aspects of work, such as semester work plan, school year work plan, activity project plan and so on. This article is the work plan of the residential property staff I specially collected for you. Welcome to enjoy!

Work plan for residential property staff 202 1 year is a year in which the group advocates quality service, is a year in which the development plan of the group is ready to go, and is also a year in which our work serves as a link between the past and the future. Besides being as firm as ever? Service? In addition to the concept, we should also open up working ideas, accurately analyze the opportunities, difficulties and challenges faced by the company's development, strengthen the sense of crisis, advocate the sense of hard work, work with one heart and one mind, realize the comprehensive, healthy and orderly development of the group's work, and lay a solid foundation for the comprehensive completion of the goals set by the group's development plan. This year, our company's work focuses on the following aspects:

First, earnestly implement the implementation of xxx standards advocated by the Group, do a good job in daily work, and improve the service quality of the company.

This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better service and win glory for xx and the Group.

Second, rectify the ranks of cadres.

The property management company is integrated from the original X Center, with many employees. At the beginning of the company, there was no competition for cadres. After nearly a year's work, some cadres are competent, while others still lack the ability. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

Third, the rational planning department.

At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, further adjust the company's departments and reasonably divide them, and now it is tentatively designated as X department.

Fourth, personnel, posts, personnel and efficiency.

Considering the huge team of property management companies and the shortage of funds, the company is prepared to attract young and promising people to work as much as possible, and does not allow people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

Five, in a planned and step-by-step training of cadres and workers.

Xx weeks ago, we had a week-long training from X-level positions to team leaders. After the training, each team leader wrote down his own experience, and it is generally believed that such training is necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

Sixth, mobilize the enthusiasm of all employees in the company and generate income through multiple channels.

Of all the companies in xx Group, our property management company probably has the lowest income-generating ability, because all the work is around? Service? With this theme, it is difficult to generate income. But although it is difficult, we should try our best to create profits. xxxx？ Do your best to generate income.

The work plan of residential property staff is 20xx years. Under the correct guidance of the company's leadership and the developer's leadership, the daily work of xxx Property Management Office has been carried out smoothly, and the quality of security, engineering, cleaning and customer service has been obviously improved and improved, but it is weak in vehicle order management, public facilities and equipment maintenance, and internal staff construction. 202 1 year will be a year when our property management work plan will be comprehensively upgraded. We will try our best to make up for the shortcomings and comprehensively upgrade to keep up with the development requirements of the company and developers. 202 1 property management work plan is specially formulated:

I. Security management

1, do a good job of public security management in the community and maintain good public security order;

2, learning rules and regulations and job responsibilities, especially the training of new players. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years;

3. Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone;

4, do a good job of fire safety in the community, and strive to achieve no fire safety accidents throughout the year;

5. Intensify military training, and improve the overall military quality of department employees from a qualitative perspective in 20XX;

6. Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1. Manage, repair and maintain the operation of electrical, water supply and drainage, fire fighting, intercom monitoring, public facilities and other equipment and facilities in the whole community to ensure the normal work of various equipment and facilities in the community;

2. Strengthen the supervision and management of decoration households;

3. Provide paid services for the owners.

Third, the management of environmental sanitation.

1, environmental sanitation, according to the actual situation of the community, we should strengthen the salvage of leaves and moss for river cleaning. Ensure that the river is clear and transparent;

2. Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful;

3. Require the cleaning department to comply with the requirements of the developer.

Fourth, customer service management.

1, continuously strengthen the customer service level and service quality, and the owner satisfaction rate reaches about x%;

2, further improve the level of property charges, to ensure that the charging rate reaches about xx%;

3, closely cooperate with the work of various departments, timely and properly handle the owner's disputes and suggestions;

4. Improve the customer service system and process, and basically realize institutionalized management;

5. Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.

Five, improve the daily management of the management office

Carry out convenience work, improve owner's satisfaction, standardize daily work by system, improve community public security, transportation, greening, and maintenance of public facilities and equipment to satisfy owners, vigorously carry out paid services such as domestic cleaning service, garden maintenance, and water and electricity maintenance, and increase diversified operating income of the management office while providing quality services for owners.

Six, according to the company's annual plan, to create a civilized and harmonious community.

According to the company's annual management work plan, the focus of work in 20021year is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by national and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

In 20021year, xxx Property Management Office will take a pragmatic attitude towards property service, take the first-class property management level of Donghu Property Management Company and the overall working policy of the company as the direction, focus on the key work of developers, complete various tasks and assessment indicators with good quality and quantity, serve the owners wholeheartedly, and achieve good results in improving service quality.

The third part of the work plan for residential property staff this year is a year of comprehensive improvement of our property work. We will try our best to make up for the shortcomings and make overall improvement. According to the company's strategic objectives and work arrangements for the new year, we will work closely around the "year of improving service quality". The main work plan is as follows:

First, fully implement standardized management.

Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.

Two, the implementation of performance appraisal, improve service quality.

On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Third, strengthen the training and assessment system.

According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.

Fourth, establish a strict security system in combination with the actual situation of the community.

Starting with the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.

Five, improve daily management, carry out convenience work, improve household satisfaction.

Standardize daily work management by system, improve the maintenance of residential buildings, fire protection and public facilities and equipment, satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance and water and electricity maintenance, and provide quality services for owners.

Six, according to the company's annual master plan, to carry out community cultural activities, to create a harmonious community.

According to the annual work plan, the focus of the recent work is:

1, in accordance with the system specifications such as Equipment/Facilities Management System, Elevator Safety Management Regulations and Work Plan Management System issued by the operation center, it will be strictly implemented, rectified and improved item by item, and put in place according to the implementation date.

2, according to the performance appraisal system in the daily work assessment standards to organize staff training and learning, clear job requirements.

3. Draw up a feasible scheme for charging temporary parking of vehicles.

4. Cooperate with the operation center to carry out community cultural activities such as "Silhouette of Warm Community Life" and organize relevant departments to make preparations.

5, according to the department plan to complete the training work of the month.

In a word, since the organizational structure adjustment, the daily work of xx community has been carried out smoothly under the correct guidance of the company leaders, and the quality of cleaning and greening work has been obviously improved and improved, but it is still weak in the aspects of vehicle order management, public facilities and equipment maintenance management, and the training and construction of internal teams in the department. Personally, I have been working on the property customer service line, and my contact work mainly focuses on customer complaint handling, internal and external communication and coordination, community cultural activities and so on. I don't have comprehensive knowledge of other departments in technical operation and internal management, especially in detail management of engineering and safety. 202 1 District will keep up with the company's development needs with a pragmatic working attitude, take the company's overall work policy as the guide, complete all work tasks and assessment indicators with good quality and quantity, and achieve good results in the year of improving service quality.