What items does property maintenance include?

Question 1: What are the maintenance contents of residential property at present, and what are the residential property management services?

I. Integrated management

In the red line of community planning, it involves the management of * * * property and public affairs.

1, responsible for formulating the property management service work plan and organizing its implementation;

2. Conduct a safety survey on houses, facilities and equipment every year, formulate maintenance plans according to the survey results, and organize their implementation;

3. During the day, there are full-time administrators to receive residents, handle public affairs within the scope of services, and accept consultations and complaints from residents; At night, someone is on duty to deal with urgent repairs, and water, electricity and other urgent repairs will arrive at the scene within half an hour;

4. Assist in convening the owners' meeting and cooperate with its operation;

5. Sound management rules and regulations, perfect service quality standards and complete property management files;

6. Signing a property service contract with the owner and other procedures; Open service standards, charging basis and standards;

7, the application of computer system management owners and real estate files, property management services and fees;

8. All employees, dressing the, wear photo badges and hold relevant certificates;

9. Conduct an annual survey on the satisfaction rate of property management services, promote the improvement and promotion of management services, and solicit opinions from users who are not less than 80% of the total number of households.

10. Establish the disposal mechanism and pre-plan for all kinds of public emergencies, including organizations, personnel and specific measures, which can be put into operation at any time once they occur.

The second is the daily maintenance of facilities and equipment used in some houses and communities.

* * * The general scope of the facilities and equipment used on site * * * shall prevail; It does not include equipment and facilities that are charged separately, such as elevators, pumps, heating and other facilities that ensure the normal operation of residential areas and minor repairs of basic municipal facilities, including:

1. The daily maintenance and minor repairs of the facilities and equipment used in the * * * part of the building and the community shall be carried out in accordance with the Service Standard for Minor Repairs of Buildings and Their Equipment;

2 to ensure the normal use of public facilities such as guardrails, fences, sketches, tables and chairs, corridor lights and greening facilities; Roads, permanent roads, trails and activity venues are basically flat, and ditches and culverts are unobstructed;

3. Ensure that rainwater and sewage pipes are kept unobstructed, septic tanks and rainwater wells are cleaned regularly, and related facilities are not damaged;

4, responsible for the daily operation and maintenance of intelligent facilities in the community;

5. Clean the external wall regularly.

Three, green residential planning within the red line of the central green space and the front, back, on both sides of the road green space.

According to the "secondary maintenance standard" stipulated by the Bureau of Landscape Architecture.

Fourth, clean.

Maintenance and maintenance of cleanliness in the red line of residential planning and outside the owner's door, including:

1, with a sound cleaning system, a clean and hygienic responsibility system, a clear division of labor and a wide range of responsibilities;

2. Set up a garbage collection place, collect the garbage within the service scope to the garbage building and station every day, and manage the garbage (dedicated) building, station, box, road, bucket and garbage;

3. Clean the area within the service scope once a day, so that there is no garbage and sundries within the service scope;

4. Clean doors, windows, stair handrails, railings, walls, etc. Stairwells, corridors, elevators, corridors, etc. Once a week;

5, according to the relevant provisions of * * *, the rodenticide, disinfectant and pesticide within the scope of service are sprayed and put in;

6. In rainy and snowy weather, the accumulated water and snow on the main roads and secondary roads in the area should be cleaned up in time.

7. In case of public health emergencies, personnel should be quickly organized to ventilate, clean and disinfect the facilities and equipment used in the * * * part of the property, strengthen the publicity for the owners, and maintain the normal living order.

Verb (abbreviation for verb) maintains public order.

Within the red line of community planning, the owner comes to maintain the order of Grandpa's * * * area and take good care of public * * * property, including:

1, relatively closed: the main entrances and exits of the residential area should be manned day and night, and places that endanger personal safety should be clearly marked and preventive measures should be taken;

2. Maintaining traffic order: including managing the driving direction, speed and temporary parking position of motor vehicles and non-motor vehicles to keep vehicles unblocked;

3. Take care of public property: including doors, windows, fire-fighting equipment, manhole covers, rain grates, sketches, flowers, trees and fruits in buildings;

4. At night, conduct at least one preventive inspection and patrol on the key parts and roads within the service scope, and the number of patrol personnel shall be no less than 2, so as to be planned and recorded;

5. There are plans for handling public security cases, criminal cases and traffic accidents; When it happens, measures should be taken immediately to call the police in time and cooperate with the public security department to deal with it.

Six, parking management

1, with a sound management system and management plan for motor vehicles and non-motor vehicles;

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Question 2: What items does the property maintenance project include? In an old-fashioned alley community, there was an owner named Feng, because his house leaked when it rained. Soon after the maintenance of the property management company, it still leaks in rainy days. Feng applied for repair again, and the property management company replied that the property maintenance project was not responsible for the warranty. If it continued to be repaired, it would have to pay the maintenance fee. According to the Interpretation on the Application of the Relevant Provisions of the Regulations of Shanghai Municipality on Residential Property Management, the quality warranty system is implemented for property maintenance projects, and the warranty period is generally three months. The completion of the restoration project requires the owner's acceptance and signature. Among them, the completion of the dredging project is based on the smooth flow of water, and the next rain of the leakage project is the acceptance standard. Maintenance caused by maintenance quality shall not be charged again. Therefore, in this case, the property management company cannot charge Feng maintenance fees.

Question 3: What services does the property fee include? 1 Daily operation and maintenance of * * * parts and facilities of the property; 2. The cleanliness of the property management area; 3. Greening and maintenance of the property management area; 4. Maintain the order of the property management area.

Question 4: What are the maintenance contents of residential properties at present? What are the five situations in which the property should be urgently repaired?

1. The facilities and equipment involved in the elevator operation system have potential safety hazards, and the elevator professional testing organization issues a rectification notice;

2. The facilities and equipment involved in the water supply and drainage system have potential safety hazards, or fail, resulting in a large-scale water stoppage, and the housing administrative department issues a rectification notice;

3. The facilities and equipment involved in the fire protection system have potential safety hazards or malfunction, and the fire department issues a rectification notice;

4 roof, roof, exterior wall, basement leakage, seriously affecting the normal use of the owner's house, the housing quality leakage appraisal agency designated by the housing management department issued a certificate;

5. There are hidden dangers such as falling off and peeling off on the external wall of the house, and it has been certified by a professional house quality inspection unit.

If there are five situations such as elevator safety hazards in the community, the property should be urgently repaired.

Question 5: Office building property maintenance will involve maintenance projects. What free items are mainly public facilities maintenance, including public lamps and entertainment facilities, and public facilities overhaul needs public facilities maintenance fund. If the personal part of the maintenance is charged, as long as it is within a reasonable range, it should be. For details, please refer to the approval documents of property fees and charges approved by the Price Bureau. The personal part is the part at your door.

Question 6: What are the contents of property emergency maintenance? There are five situations that require urgent maintenance of the property.

1. The facilities and equipment involved in the elevator operation system have potential safety hazards, and the elevator professional testing organization issues a rectification notice;

2. The facilities and equipment involved in the water supply and drainage system have potential safety hazards, or fail, resulting in a large-scale water stoppage, and the housing administrative department issues a rectification notice;

3. The facilities and equipment involved in the fire protection system have potential safety hazards or malfunction, and the fire department issues a rectification notice;

4 roof, roof, exterior wall, basement leakage, seriously affecting the normal use of the owner's house, the housing quality leakage appraisal agency designated by the housing management department issued a certificate;

5. There are hidden dangers such as falling off and peeling off on the external wall of the house, and it has been certified by a professional house quality inspection unit.

If there are five situations such as elevator safety hazards in the community, the property should be urgently repaired.

Question 7: What maintenance scope does the owner's responsibility for the maintenance of the owner's residence belong to? Refers to the maintenance of the owner's own parts. In the specific practice of property service, the maintenance items related to public parts can be paid for, such as water cut, power cut, sewer blockage, charging standards, etc. Owners can also entrust social service agencies to repair their own parts. There is no question of whether the property is responsible. If the property is maintained with fees, it shall be responsible for 65438+ of the maintenance project.

Question 8: What are the residential property management services? The main contents of residential property management services:

(1) Maintenance and management of buildings * * *. The maintenance and management of the house includes: the appearance of the house is intact and clean; The group and building number in the community have obvious signs and a plan to guide the direction; The housing integrity rate is over 98%; No illegal buildings that violate urban planning; The timely rate of house repair is over 98%, and the qualified rate of house repair is 100%, and a return visit system and records are established; Housing information files are complete and well managed, and household files are established.

(two) the maintenance management and operation of the facilities and equipment used in the house. Equipment management includes: all public equipment drawings and data files in the community are complete and well managed; Equipment in good condition, normal operation, no hidden dangers of accidents, complete maintenance system; There are daily operation records, and the operators strictly abide by the operation procedures and maintenance specifications; The elevator runs according to the specified time; There are strict management measures for residents' domestic water, high-pressure pump, pool and water tank; The hygiene license for secondary water supply, water quality inspection sheet and health certificate for operators are complete; The fire fighting system is in good condition and can be used at any time; Boiler heating, gas and gas are running normally, and the indoor temperature of heating in winter in northern area is not lower than 16 degrees.

The management of municipal public facilities includes: all public facilities in the community are in good condition and cannot be changed without authorization; * * * Water, electricity, communication and lighting equipment are complete and working normally; The road is flat and the road surface is flat; Smooth sewage discharge, etc.

(3) Environmental sanitation and greening management services. Environmental sanitation management includes: the community has complete environmental sanitation facilities, including garbage bins, garbage bins, garbage transfer stations and other cleaning equipment; Standardized cleaning and cleaning are implemented, and garbage is not seen every day; Do not raise poultry, livestock and pets in violation of regulations; The public stairs, handrails, walkways, basements and other parts of the house should be kept clean and tidy, and no debris should be piled up or occupied; The commercial outlets required by residents' daily life are managed in an orderly manner, without stalls, billboards, stickers and graffiti. Greening management includes: rational distribution of public green space, courtyard green space and green space on both sides of the road, proper allocation of flower beds, trees and architectural sketches; The per capita green area of public green space in newly-built residential areas and old residential areas should reach the indicators set by the state; Green space management and maintenance measures are implemented, and there is no phenomenon of destruction, trampling and random use by comrades.

(4) Services to assist community traffic, fire fighting, public security and other management affairs. Assist relevant departments to do the following work: ensure the smooth roads in the community, the orderly management and operation of traffic vehicles, and no motor vehicles and non-motor vehicles are parked and placed in disorder; The community basically implements closed management; Implement a 24-hour security system; Security personnel have obvious signs, standardized work and strict style; Places that endanger the safety of residents have obvious signs and preventive measures; There are no major fires, criminal offences and traffic accidents in the community. To do a good job in community security, we must actively carry out community cultural activities, such as the convention on the construction of spiritual civilization for residents in the community, and residents can consciously abide by the community management system; Neighborhood residents unite and help each other, live a civilized life and care for the elderly and the disabled; The management unit regularly organizes healthy and beneficial community cultural activities.

(5) Property management and decoration management services, including the application and approval of house decoration, as well as the design and safety management of house decoration.

(six) the custody service of the special maintenance fund for the * * * parts of the house and the * * * facilities and equipment (hereinafter referred to as the special maintenance fund). That is, property management companies accept the entrustment of owners and owners' committees to manage special maintenance funds.

(7) Property file management.

(8) Collection and payment of fees.

Question 9: What are the scope of use of special funds for property maintenance? The special funds for property maintenance collected by the municipal property maintenance special fund management center follow the principle of living within our means, being owned by the owners and being used rationally.

Used in public parts of houses, namely, main load-bearing structural parts of houses, outdoor walls, roofs, hallways, staircases, elevators, corridors, passages, etc.

Public facilities and equipment used in residential buildings or single buildings, that is, upper (lower) water pipes, downpipes, water tanks, booster pumps, elevators, power supply lines, corridor lighting, fire-fighting facilities, green spaces, roads, street lamps, ditches, pools, residential walls, gates, property management rooms, non-operating parking garages, etc., which have been pushed into the housing sales price by the development and construction unit. The water supply pipeline is limited between the total water meter of each building and the sub-water meter of each household, and the power supply line is limited between the total water meter of each building and the sub-water meter of each household, except for one meter per household, telecommunication lines, pipeline gas and cable TV lines.

Question 10: What does the service content of property management generally include? 1, sanitary management. Sanitation, garbage cleaning and regular cleaning of public places, including public corridors of buildings;

2. Daily maintenance and management of greening objects. Prune, fertilize and update the greening objects regularly to keep the greening objects growing well;

3. Public security management. Full-time security personnel should be on duty 24 hours a day to ensure the safety of residential areas;

4. Maintain public reservoirs. The reservoir in the building should be cleaned and disinfected regularly. Ensure the quality of drinking water for residents;

5. Hydropower management. Daily maintenance of power distribution equipment, water pump house and public water and electricity facilities to maintain the normal operation of equipment;

6, sewage facilities management, dredge and maintain drainage, sewage pipes, septic tanks, to ensure normal use; 7. Additional services for high-rise buildings. Equipped with full-time elevator management personnel to do a good job in elevator maintenance to ensure the normal operation of the elevator;

8. Add other services as needed.