Summary table of property management matters Detailed explanation of classification of property management matters

Before the renovation, the owners all know that there is a link of property right registration. In the impression of the owners, the property is the organization responsible for the maintenance of some public facilities and the safety of the community, but in fact there are many aspects that need property management. Let's take a look at it together. It can also play a precautionary role for the owners during the decoration process.

I. Overview of Property Management Matters

In the process of property management services, we often face emergencies such as fire, gas fuel leakage, elevator failure, noise intrusion, power failure, water leakage, falling objects, traffic accidents, disaster sites (building collapse, explosion, etc.). ), typhoon attack, bomb threat, discovery of suspicious objects, suicide or attempted suicide, theft and robbery, discovery of suspicious elements, discovery of inflammable or explosive materials, fighting, forced rape, indecent assault and intimidation.

Second, the detailed classification of property management matters.

1, fire alarm

(1) Understand and confirm the location, scope and degree of fire;

(2) report to the public security fire department;

(3) clear the passage and prepare the fire truck to enter;

(4) Immediately organize on-site personnel evacuation.

Rescuing materials without endangering personal safety; (5) Organize obligatory fire brigade. Get close to the fire site under the premise of ensuring safety, and control the fire with appropriate fire-fighting equipment;

(6) block the scene in time until the relevant parties are present.

2. Air leakage

(1) In case of combustible gas leakage, the gas company shall be notified immediately.

(2) After arriving at the site, be careful not to use any electrical appliances (including doorbell, telephone, fan, etc.). ) and tap the metal to avoid sparks.

(3) Immediately open all doors and windows and close the gas gate.

(4) When the situation is serious, people should be evacuated in time.

(5) If anyone is found to be injured or unwell, it shall immediately notify the medical emergency unit.

(6) After the personnel of the gas company arrive at the scene, they should assist them in thorough inspection and eliminate hidden dangers.

3. Elevator failure

(1) When passengers are trapped in the elevator, the fire control room should carefully observe the situation in the elevator, ask the trapped people through the intercom system and comfort them;

(2) Immediately notify the elevator professionals to arrive at the scene to help the trapped people;

(3) If there are children, the elderly, pregnant women or trapped people, special attention should be paid, and firefighters should be invited to help if necessary;

(4) Supervise the elevator maintenance unit to conduct a comprehensive inspection to eliminate hidden dangers;

(5) Record elevator accidents in detail.

4. Noise invasion

(1) After receiving the complaints or information about noise disturbance, send people to the site immediately to check;

(2) If necessary, determine whether the noise exceeds the standard through technical means or equipment;

(3) Determine the source of noise intrusion and adopt corresponding solutions for different noise sources;

(4) Communicate and explain with the owners affected by noise.

5. Power failure

(1) If the power supply department notifies the building/community of the temporary power outage in advance, it shall immediately transmit the details and relevant documents and information to the owner by broadcasting and posting notices, and arrange corresponding electricians to be on duty.

(2) If there is an emergency power failure in the building/community due to power supply line failure, relevant personnel should immediately rush to the scene.

Find out and confirm the fault source, and immediately organize emergency repair; If there is a standby power supply line or self-provided power generation equipment, the power supply line should be switched immediately. (3) When there is a power failure, immediately send someone to check whether there is anyone in the elevator and conduct emergency treatment; At the same time, notify residents immediately, and strengthen fire control and safety management measures to ensure that there will be no abnormal situation due to power failure.

(4) After the power supply is restored, check the operation of all elevators, fire fighting systems and security systems in the building.

6. Flooding and water leakage

(1) Check the exact location of water leakage and water quality (tap water, sewage, reclaimed water, etc.). ), and try to prevent water leakage (such as closing the water valve);

(2) If water leakage may affect transformers, distribution rooms and elevators, notify relevant departments to take emergency measures;

(3) Use existing equipment and tools to eliminate stagnant water and clean up the site;

(4) Take photos of the scene as the evidence for filing a case and declaring insurance claims.

7. falling objects

(1) After falling objects from high altitude, relevant management personnel should arrive at the scene immediately.

Determine the hazards caused by falling objects. If there are injured people, they should be sent to the hospital immediately or call the emergency number; If there is any property loss, protect the scene, take photos to collect evidence and notify relevant personnel. (2) Determine the source of falling objects as soon as possible.

(3) After determining the source of falling objects, coordinate the injured/injured personnel to negotiate with the responsible person in time.

(4) After the event, check and ensure that the sign "Do not throw objects from high altitude" is posted in the appropriate position, so that the owner can consciously abide by social ethics through various publicity methods.

8. Traffic accidents

(1) When a traffic accident occurs in the management area, the safety supervisor should deal with it quickly at the scene;

(2) Anyone who is injured should be sent to the hospital immediately or call the emergency number;

(3) When necessary, take photos of the site and keep relevant records;

(4) Arrange special personnel to divert traffic, so as to make the accident not affect the normal driving of other vehicles as far as possible;

(5) Assist relevant departments to deal with it as soon as possible;

(6) Check the traffic conditions in the management area afterwards, and improve the setting of relevant traffic signs, deceleration slopes and isolation piers.

9. Disaster site (building collapse, explosion, etc.). )

(1) Call the police immediately 1 10 to clearly explain what kind of disaster happened, the exact location and the current situation;

(2) immediately notify the management personnel to be present;

(3) Take necessary measures at the site to prevent the environment at the disaster site from deteriorating and endanger the safety of life and property;

(4) Rescue the wounded and, if possible, the trapped people;

(5) Assist relevant personnel to control or block the disaster area;

(6) Assist in crowd order and traffic management, so that emergency vehicles can get to the scene for rescue as soon as possible;

(7) take photos and save them;

(8) Fill in the incident report and submit it.

10, criminal case

(1) Upon receiving the notice of the case, the property management unit or control center shall immediately send relevant personnel to the site;

(2) If the criminal case is confirmed, immediately call 1 10 to report to the police, and leave personnel to control the scene until the police officers arrive;

(3) No one is allowed to touch anything at the scene before the police arrive;

(4) Close the entrances and exits when necessary, discourage residents and visitors from suspending their entry and exit, and prevent suspects from taking the opportunity to escape;

(5) Actively assist the police to maintain order at the scene and conduct investigation and evidence collection.

1 1, typhoon is coming.

(1) Post typhoon warning on the bulletin board;

(2) Check and remind the owner to close the doors and windows;

(3) Check the advertising facilities on the rooftop and exterior wall to prevent falling and hurting people and avoid losses;

(4) Check whether the drainage pipeline is unobstructed to prevent siltation;

(5) If there are maintenance scaffolding and facilities in the property area, the constructor shall be informed to take necessary protection and reinforcement measures;

(6) Relevant personnel are on duty, ready to respond at any time;

(7) After the typhoon, check the statistical losses in time and take corresponding measures to repair them.

12, bomb threat

(1) No matter whether it is true or not, it should be taken seriously, and it is strictly prohibited;

(2) immediately notify the police and management office;

(3) No one or vehicle is allowed to enter the site except the police or firefighters;

(4) Ensure that all elevators are suspended;

(5) according to the fire route, assist in the evacuation of site personnel;

(6) Before the police officers arrive, they should check whether there are suspicious items around;

(7) When suspicious objects are found, they should be immediately surrounded by obstacles such as ropes or garbage bins, and no one should get close to them;

(8) When checking and searching, from the outside to the inside, from the public * * * area to the interior, pay attention to:

① When opening any door, pay attention to suspicious points;

② Do not touch or handle suspicious items by yourself;

(3) the scene does not use radio communicator, flashlight or switch electrical appliances; ④ Do not move or cover suspicious items.

(9) After receiving the threatening phone call, you should handle it calmly:

(1) cannot use the language * * * the other party;

(2) Delay the call time with the other party;

③ Pay attention to each other's background, voice, movements, estimated number of people and age;

(4) Record all conversations, site conditions, etc. ;

⑤ Notify other employees to call the police by other methods, such as words, gestures and actions;

Never interrupt the conversation, be tight inside and loose outside, understand each other and stabilize each other.

(10) Fill in the incident report afterwards and submit it to the management office.

13, suspicious items found.

(1) 1 10 alarm.

(2) Notify the nearby security guards to be present and turn off the walkie-talkie.

(3) Warn anyone not to approach and check the item before the police arrive.

(4) notify the property manager to be present

(5) Use warning tape to isolate suspicious items.

(6) Assist in evacuating people, block the scene and direct traffic so that emergency vehicles can arrive as soon as possible.

(7) Fill in the incident report afterwards and submit it to the management office.

14, suicide or attempted suicide

(1) should inform the police and management office as soon as possible;

(2) Protect the scene and prevent anyone from touching the objects on the scene, including the instruments and drugs used by the suicides;

(3) No one is allowed to switch all kinds of electrical appliances on site, so as not to destroy evidence or cause danger;

(4) If a suicide commits suicide by using gas, it shall be handled according to the gas leakage incident;

(5) If the suicide is still possible to survive, you should call 120 for emergency treatment, and professionals will give first aid on the spot;

(six) after the police investigation, it shall notify the relevant departments to clean up the scene, and do a good job of video recording and photographing in advance when necessary;

(7) In case of attempted suicide, first of all, we should stabilize their emotions, take action according to the scene situation and try our best to rescue them, and at the same time call the police for rescue;

(8) Record all relevant information, fill in the incident report and submit it to the management office.

(1) Be calm;

(2) If you know that the suicide has taken drugs, you must explain it to the police and ambulance personnel.

15, theft, robbery

(1) Keep calm and send a signal to the security personnel at each post immediately; Never approach criminals easily to ensure your own safety;

(2) If a criminal tries to commit a crime, he should observe it in the distance, don't disturb it, and try to inform the foreman to arrange camping as soon as possible to seize the current situation;

(3) If possible, call the police in time and request the police to be present for handling;

(4) If a criminal is committing a crime, he must be smart and brave. On the one hand, he should try his best to stop illegal activities, on the other hand, he should call the nearby security guards loudly to help him catch them;

(5) If the criminal is escaping, he should quickly call the security guards at all posts (especially the security guards at all posts) with walkie-talkies to explain the criminal's appearance, clothing, characteristics and number. If there is a murder weapon, he should pay special attention to prevention;

(6) Never dispose of the relics left by criminals at the scene or in the process of hunting, so that the police can collect evidence for processing, and take photos and videos when necessary.

16, suspicious molecules found.

(1) Observe first, then cross-examine, and pay attention to the other person's manner, movements, pockets, etc. If there is any abnormality, notify the foreman and supervisor in time and take corresponding measures;

(2) Closely monitor and secretly observe suspicious personnel, and notify all posts to cooperate to prevent them from being injured or causing other accidents;

(3) If the suspects are found to have similar physical characteristics to the three fugitives wanted by the police, measures can be taken to inform the police or escort them to the district police station;

(4) For suspicious personnel who can't be confirmed for the time being, it is necessary to assign special personnel to track them and master their whereabouts and purposes until the source and identity are clarified;

(5) Pay attention to your own safety at any time during handling.

17, inflammable and explosive articles found.

(1) First, conduct persuasion, publicize fire laws and regulations, and explain the dangers of bringing such dangerous goods into the country;

(2) If the customer needs temporary storage, the security department can carry out protective storage at the designated place after checking and registering under the condition that there is no harm;

(3) Those who need to bring in construction personnel due to operation must go through the licensing formalities with the property management department and register in the operation area under the supervision of the Engineering Department and the Security Department;

(4) Pay close attention to the management of these items at any time to ensure safety;

(5) In principle, inflammable and explosive articles shall not be stored in the property. Those piled up or brought in without permission shall be dealt with severely according to regulations.

18, fighting

(1) When quarrels and fights (and user complaints) between users are found on duty, they should be stopped in time.

(2) Stop principle

(1) dissuade both sides from stopping and shutting up;

(2) Persuade both parties or one party to leave the scene;

(3) When fighting with hand-held equipment, the armed party should be stopped first;

(4) If there are injuries or minor injuries, you can ask the parties whether to report them. If you are seriously injured or bleeding, you should call the police and wait for treatment. When sending the injured to the hospital, the parties concerned should be consulted or the police should decide. The expenses are borne by the parties themselves, and the duty department only gives help from the perspective of social morality.

(3) Report to the supervisor quickly, and the supervisor will report to the management department for mediation. If the personal strength is weak, you should ask for reinforcements and call 1 10 to call the police if necessary.

(4) Don't be rude or abusive when you stop quarreling and fighting between the two sides.

(5) Damage to property facilities shall be recorded and photographed for future reference, and signed by the parties concerned; If the police are present, the police will make an investigation report.

(6) Fill in the incident report and submit it.

19. Prohibition of rape and indecency

(1) Ask about the safety of the place and the parties, and call 1 10 to call the police.

(2) Inform the person in charge of security on duty to go and try to arrange a female colleague to accompany him.

(3) Understand the incident and keep the scene until the police arrive.

(4) assist the police in handling.

(5) Fill in the incident report afterwards and submit it to the management office.

Precautions:

(1) Don't disclose the victim's information and the incident to people who have nothing to do with the incident;

② Don't release the news or personal opinions of this event to anyone.

20. threats and extortion

(1) Record what kind of blackmail the customer receives.

(2) Call 1 10 if the party requests to call the police on his behalf.

(3) assist the police to deal with it.

(4) Fill in the incident report afterwards and submit it to the management office.

2 1, stealing a car

(1) Control vehicle entry and voucher parking in strict accordance with parking lot management regulations;

(2) Take the initiative to ask suspicious persons;

(3) Write down the license plate, color and model of the stolen vehicle.

(4) Pay attention to the number, appearance, clothes, whether to carry weapons, whether to escape by car, and the car number.

(5) Pay attention to the escape direction and call 1 10 to call the police.

(6) assist the police to verify.

(7) notify the owner

(8) Fill in the incident report afterwards and submit it to the management office.

Precautions:

(1) Pay attention to safety and don't intercept;

(2) Don't move the on-site evidence and thieves' relics;

(3) Before allowing vehicles to pass, accurately check the physical evidence of the owner.

22, jump off a building

(1) Call 1 10 immediately after you know the process (refer to the site situation);

(2) Security guards and supervisors should quickly arrive at the scene for processing;

(3) block the scene until the police arrive to help maintain order and divert traffic;

(four) to help find the relatives or addresses of the injured or the deceased;

(5) assisting the police in finding witnesses;

(6) Inform the manager and send management personnel to follow up if necessary;

(7) Fill in the incident report and submit it to the management office;

If you want to know more relevant information, you can continue to pay attention to the 1 home network.

(4) Close the entrances and exits when necessary, discourage residents and visitors from suspending their entry and exit, and prevent suspects from taking the opportunity to escape;

(5) Actively assist the police to maintain order at the scene and conduct investigation and evidence collection.

1 1, typhoon is coming.

(1) Post typhoon warning on the bulletin board;

(2) Check and remind the owner to close the doors and windows;

(3) Check the advertising facilities on the rooftop and exterior wall to prevent falling and hurting people and avoid losses;

(4) Check whether the drainage pipeline is unobstructed to prevent siltation;

(5) If there are maintenance scaffolding and facilities in the property area, the constructor shall be informed to take necessary protection and reinforcement measures;

(6) Relevant personnel are on duty, ready to respond at any time;

(7) After the typhoon, check the statistical losses in time and take corresponding measures to repair them.

12, bomb threat

(1) No matter whether it is true or not, it should be taken seriously, and it is strictly prohibited;

(2) immediately notify the police and management office;

(3) No one or vehicle is allowed to enter the site except the police or firefighters;

(4) Ensure that all elevators are suspended;

(5) according to the fire route, assist in the evacuation of site personnel;

(6) Before the police officers arrive, they should check whether there are suspicious items around;

(7) When suspicious objects are found, they should be immediately surrounded by obstacles such as ropes or garbage bins, and no one should get close to them;

(8) When checking and searching, from the outside to the inside, from the public * * * area to the interior, pay attention to:

① When opening any door, pay attention to suspicious points;

② Do not touch or handle suspicious items by yourself;

(3) the scene does not use radio communicator, flashlight or switch electrical appliances; ④ Do not move or cover suspicious items.

(9) After receiving the threatening phone call, you should handle it calmly:

(1) cannot use the language * * * the other party;

(2) Delay the call time with the other party;

③ Pay attention to each other's background, voice, movements, estimated number of people and age;

(4) Record all conversations, site conditions, etc. ;

⑤ Notify other employees to call the police by other methods, such as words, gestures and actions;

Never interrupt the conversation, be tight inside and loose outside, understand each other and stabilize each other.

(10) Fill in the incident report afterwards and submit it to the management office.

13, suspicious items found.

(1) 1 10 alarm.

(2) Notify the nearby security guards to be present and turn off the walkie-talkie.

(3) Warn anyone not to approach and check the item before the police arrive.

(4) notify the property manager to be present

(5) Use warning tape to isolate suspicious items.

(6) Assist in evacuating people, block the scene and direct traffic so that emergency vehicles can arrive as soon as possible.

(7) Fill in the incident report afterwards and submit it to the management office.

14, suicide or attempted suicide

(1) should inform the police and management office as soon as possible;

(2) Protect the scene and prevent anyone from touching the objects on the scene, including the instruments and drugs used by the suicides;

(3) No one is allowed to switch all kinds of electrical appliances on site, so as not to destroy evidence or cause danger;

(4) If a suicide commits suicide by using gas, it shall be handled according to the gas leakage incident;

(5) If the suicide is still possible to survive, you should call 120 for emergency treatment, and professionals will give first aid on the spot;

(six) after the police investigation, it shall notify the relevant departments to clean up the scene, and do a good job of video recording and photographing in advance when necessary;

(7) In case of attempted suicide, first of all, we should stabilize their emotions, take action according to the scene situation and try our best to rescue them, and at the same time call the police for rescue;

(8) Record all relevant information, fill in the incident report and submit it to the management office.

(1) Be calm;

(2) If you know that the suicide has taken drugs, you must explain it to the police and ambulance personnel.

15, theft, robbery

(1) Keep calm and send a signal to the security personnel at each post immediately; Never approach criminals easily to ensure your own safety;

(2) If a criminal tries to commit a crime, he should observe it in the distance, don't disturb it, and try to inform the foreman to arrange camping as soon as possible to seize the current situation;

(3) If possible, call the police in time and request the police to be present for handling;

(4) If a criminal is committing a crime, he must be smart and brave. On the one hand, he should try his best to stop illegal activities, on the other hand, he should call the nearby security guards loudly to help him catch them;

(5) If the criminal is escaping, he should quickly call the security guards at all posts (especially the security guards at all posts) with walkie-talkies to explain the criminal's appearance, clothing, characteristics and number. If there is a murder weapon, he should pay special attention to prevention;

(6) Never dispose of the relics left by criminals at the scene or in the process of hunting, so that the police can collect evidence for processing, and take photos and videos when necessary.

16, suspicious molecules found.

(1) Observe first, then cross-examine, and pay attention to the other person's manner, movements, pockets, etc. If there is any abnormality, notify the foreman and supervisor in time and take corresponding measures;

(2) Closely monitor and secretly observe suspicious personnel, and notify all posts to cooperate to prevent them from being injured or causing other accidents;

(3) If the suspects are found to have similar physical characteristics to the three fugitives wanted by the police, measures can be taken to inform the police or escort them to the district police station;

(4) For suspicious personnel who can't be confirmed for the time being, it is necessary to assign special personnel to track them and master their whereabouts and purposes until the source and identity are clarified;

(5) Pay attention to your own safety at any time during handling.

17, inflammable and explosive articles found.

(1) First, conduct persuasion, publicize fire laws and regulations, and explain the dangers of bringing such dangerous goods into the country;

(2) If the customer needs temporary storage, the security department can carry out protective storage at the designated place after checking and registering under the condition that there is no harm;

(3) Those who need to bring in construction personnel due to operation must go through the licensing formalities with the property management department and register in the operation area under the supervision of the Engineering Department and the Security Department;

(4) Pay close attention to the management of these items at any time to ensure safety;

(5) In principle, inflammable and explosive articles shall not be stored in the property. Those piled up or brought in without permission shall be dealt with severely according to regulations.

18, fighting

(1) When quarrels and fights (and user complaints) between users are found on duty, they should be stopped in time.

(2) Stop principle

(1) dissuade both sides from stopping and shutting up;

(2) Persuade both parties or one party to leave the scene;

(3) When fighting with hand-held equipment, the armed party should be stopped first;

(4) If there are injuries or minor injuries, you can ask the parties whether to report them. If you are seriously injured or bleeding, you should call the police and wait for treatment. When sending the injured to the hospital, the parties concerned should be consulted or the police should decide. The expenses are borne by the parties themselves, and the duty department only gives help from the perspective of social morality.

(3) Report to the supervisor quickly, and the supervisor will report to the management department for mediation. If the personal strength is weak, you should ask for reinforcements and call 1 10 to call the police if necessary.

(4) Don't be rude or abusive when you stop quarreling and fighting between the two sides.

(5) Damage to property facilities shall be recorded and photographed for future reference, and signed by the parties concerned; If the police are present, the police will make an investigation report.

(6) Fill in the incident report and submit it.

19. Prohibition of rape and indecency

(1) Ask about the safety of the place and the parties, and call 1 10 to call the police.

(2) Inform the person in charge of security on duty to go and try to arrange a female colleague to accompany him.

(3) Understand the incident and keep the scene until the police arrive.

(4) assist the police in handling.

(5) Fill in the incident report afterwards and submit it to the management office.

Precautions:

(1) Don't disclose the victim's information and the incident to people who have nothing to do with the incident;

② Don't release the news or personal opinions of this event to anyone.

20. threats and extortion

(1) Record what kind of blackmail the customer receives.

(2) Call 1 10 if the party requests to call the police on his behalf.

(3) assist the police to deal with it.

(4) Fill in the incident report afterwards and submit it to the management office.

2 1, stealing a car

(1) Control vehicle entry and voucher parking in strict accordance with parking lot management regulations;

(2) Take the initiative to ask suspicious persons;

(3) Write down the license plate, color and model of the stolen vehicle.

(4) Pay attention to the number, appearance, clothes, whether to carry weapons, whether to escape by car, and the car number.

(5) Pay attention to the escape direction and call 1 10 to call the police.

(6) assist the police to verify.

(7) notify the owner

(8) Fill in the incident report afterwards and submit it to the management office.

Precautions:

(1) Pay attention to safety and don't intercept;

(2) Don't move the on-site evidence and thieves' relics;

(3) Before allowing vehicles to pass, accurately check the physical evidence of the owner.

22, jump off a building

(1) Call 1 10 immediately after you know the process (refer to the site situation);

(2) Security guards and supervisors should quickly arrive at the scene for processing;

(3) block the scene until the police arrive to help maintain order and divert traffic;

(four) to help find the relatives or addresses of the injured or the deceased;

(5) assisting the police in finding witnesses;

(6) Inform the manager and send management personnel to follow up if necessary;

(7) Fill in the incident report and submit it to the management office;

If you want to know more relevant information, you can continue to pay attention to the 1 home network.