How to deal with the relationship between property service enterprises and owners, how to deal with the relationship between them, is how to satisfy owners, help them solve practical problems and meet their legitimate needs. So as to communicate with each other's thoughts, eliminate misunderstandings, and let the owners feel that our property service enterprise is not only a corporate organization that exists for profit, but also a reliable "friend", a trustworthy "partner" and a bunch of "butlers". Property service is a comprehensive activity, involving a wide range and complicated legal relations. It involves complex relationships such as housing, land, environment, people and so on. Coupled with the differences between different regions and different owners, the diversity and complexity of property service activities have been formed. Due to China's current national conditions and legal framework, differences, contradictions and disputes between property service enterprises and owners in economic interests are inevitable. However, problems and contradictions are often not corrected by one party. Among them, it may be the reason why the behavior of property service enterprises is not standardized, or it may be the reason why the owners are not self-disciplined. The behavior of either party may lead to contradictions in property service activities. Therefore, in this "contradictory life", handling the relationship between the two has become the key to the smooth development of property services. Then, as far as what I have seen and heard in the property service activities, let me briefly describe what I have seen and heard. One, handle the relationship between the realty service enterprise and the owner in the realty service activities. In China culture, it is emphasized that "the right time, the right place and the right people", and "harmony" is one of the most important links. Of course, it is also indispensable in property service activities. The "harmony between people" in property service is nothing more than the relationship between property service enterprises and owners, and its relationship with owners is directly related to the development of the whole property enterprise. Therefore, in property service activities, it is particularly critical to handle the relationship between property service enterprises and owners. Since dealing with the relationship between property service enterprises and owners is so important in property service activities, what is its role? Based on my practical experience in real estate enterprises, I come to the following conclusion: (1) Dealing with the relationship between the two can enrich the connotation of public relations. Dealing with the relationship between the two can gain favorable publicity for the property service enterprises, establish a good "image" for the property service enterprises, deal with everything that may happen in the property service activities in time, and also improve their image and position in the public, so that their personal values can be reflected. (2) Dealing with the relationship between the two is conducive to reducing costs, improving efficiency and promoting harmony between the two sides. If there is a problem with the owner, the owner will immediately help deal with it. With fewer contradictions, the efficiency is naturally high, and both parties do not have to go to court, thus reducing the litigation. Both parties save litigation costs and time and solve problems. Therefore, we have improved our work efficiency and become more influential among the owners. (3) Dealing with the relationship between them is conducive to realizing their respective rights and obligations. Rights and obligations are two kinds of reciprocal relations, and either party should bear corresponding obligations while enjoying rights. If the owner has a harmonious relationship with the property service enterprise in the property management activities and fully enjoys the rights, he is also willing to undertake the corresponding obligations. (4) Dealing with the relationship between them is conducive to preventing and reducing disputes. The property service is very good and the relationship between the two parties is harmonious. Owners will naturally not make trouble without reason. If they have something to find, the property will not only do their duty, but also try their best to help, so there will be no property disputes. (5) Dealing with the relationship between the two is conducive to promoting the unity of both sides. The so-called one party is in trouble and all parties support it. When the owner is in trouble, the property owner makes timely efforts. On the other hand, enthusiastic owners of property service enterprises will not sit on the sidelines when they encounter any problems. As the saying goes, many hands make light work, and one more person will help. Qi Xin will work together to make suggestions, and no matter how big or difficult the problem is, it will be solved. Second, the main problems existing in the relationship between property service enterprises and owners. As a new type of industry, property service is gradually emerging in the tertiary industry. In the process of understanding and accepting it, people will inevitably have many contradictions and conflicts. As a service industry, profit is naturally the primary goal of property service enterprises; However, around the respective interests of property service enterprises and owners, the two sides are bound to be contradictory. According to the relevant information, there are five main problems: Question 1: Difficult property charging. Property service enterprises began to discuss the problem of difficult charging 10 years ago, and they are still discussing it now and will continue to discuss it in the future. The person in charge of a property company once lamented: "Property charges are troublesome to think of, difficult to do, and the most troublesome"! Take my property management company as an example. Shortly after the owner of Building 2, East of Baisha Century Jiayuan 1002 moved in, the wall was hollowed out, which caused the wall paint to fall off. As a result, the owners rushed to the property center every day to find professionals from all walks of life to check the causes of the hollowing out, which should be the quality problems left by the developers, but the developers have been procrastinating and failed to deal with them in time, which made the owners think that we were venting our anger to the developers and had a great resistance to the company. When we came to collect the property service fee, the owner turned us away in one sentence: "The safety problem of our home has not even been solved, but we have not dealt with the problem in time and have to pay the management fee, so I will not spend the whole property with you." I think property is a bridge between developers and owners. Developers should also think from the perspective of property, find their own problems and solve them in time, so that owners can feel at ease and value for money. Only in this way can they establish a good reputation in society and the property will naturally preserve and increase its value. Question 2: It is difficult to set up the owners' meeting. According to relevant data, among the 3,077 residential property service projects in Beijing, only 360 have established owners' meetings according to the Property Service Regulations, accounting for only 1 1.7% of residential projects. Beijing is still the capital, not to mention other cities. The establishment of the owners' committee happens to be the organizational consciousness only after the owners have problems. Then, organize the owners' committee as soon as possible to reduce unnecessary troubles in property service activities. Question 3: Property services are not in place. As a new industry, property service is short of manpower and material resources, especially professionals in this field. Many property companies are mostly composed of former residents' committees and laid-off workers. So management and training are not in place. The whole industry is mixed, and some property service companies have poor service concepts, charging first, blindly pursuing short-term interests and neglecting services to owners, which constantly cause owners' dissatisfaction with property services. Question 4: Property disputes are difficult to solve. The responsibilities and rights among owners, property service enterprises and developers are unclear. Some property services companies and developers have a mother-child relationship. If the owner's complaint involves the interests of the developer, the property service activities will be in a dilemma. Therefore, many property service companies try their best to delay such problems until the owners feel bored, and they don't deal with them anyway, and the property is rarely dealt with. Question 5: The existing laws and regulations are not perfect. So far, apart from the Regulations on Property Services promulgated and implemented in China, there is no formal legal provision on property services. Therefore, many problems in property services cannot be solved because there is no law to follow. As far as the "Changsha Housing Decoration Management Regulations" is concerned, there are the following provisions: "In violation of the provisions of these regulations, the property service unit, the residents' committee where the house is located or the housing management department of the unit have the right to stop it". Many property service companies charge a certain decoration deposit when the owners and decoration companies come to handle the decoration formalities, so as to limit and facilitate the management of the related behaviors of the decoration companies and owners. Owners and decoration companies refuse to pay because they think it is illegal, but enterprises think there are laws to follow according to their regulations. In fact, both sides have their own reasons. In order to standardize the behavior of decoration companies and better ensure the quality, property service companies charge a certain fee according to the provisions of relevant laws to achieve the role of restriction; The owner and the decoration company refused to pay because there is no legal provision to charge this fee. If China has a complete legal provision on property services, the above examples will be reduced a lot. Third, the handling method of the relationship between the property service enterprise and the owner (1) clarifies the positioning and interests of both parties * * * On the legal level, the two parties confirmed in the property service regulations are two independent and equal civil subjects; On the economic level, it is the equal relationship between the two parties to the contract; On the level of labor relations, it is the relationship between service and service. We can't simply locate who is in charge and who is in charge. However, at the social level, people are influenced by traditional thinking, which makes the equal relationship between the two sides misplaced in concept, and some owners adopt a refusal attitude, which adds a lot of trouble to property service activities. Therefore, it is the premise of dealing with the relationship between property enterprises and owners to clarify the positioning and equal relationship status of both parties. Although there are differences in economic interests between property service enterprises and owners in property service activities, their goals are the same. It is "unity of opposites" that seeks the common interests of both sides, which is the fundamental guarantee for handling the relationship between the two sides. In daily life, people often neglect to promote the concept of "partnership" in property service activities and create a "partner" atmosphere. People in the society pay more attention to the service and being served between them. Both sides' thinking is unilaterally limited to the general commodity exchange and follow the original rules of the market economy, that is, "get the maximum benefit with the least effort", which is bound to cause conflicts between the two sides in fundamental interests. Because some owners have not yet formed the concept of establishing individual asset management and realized the benefits of overall asset management, their economic awareness is very different. Some owners pay more attention to personal immediate interests, ignoring long-term and public interests, which makes it difficult to popularize the concept of "partnership". General property service companies have to put most of their energy and financial resources on the owner's personal experience service, but the energy and financial resources to achieve the goal of "common interests" are far from enough. Property service enterprises are often in a "passive position" when they encounter unreasonable rights protection and unreasonable demands from owners with low quality. At the same time, some property service companies also have insufficient understanding of the concepts of "partnership" and "partner", pursuing short-term interests and only implementing general services and management. Therefore, both parties should clearly realize that in the property service activities, both parties are in the same "interest body". As partners, we should help each other in the same boat, rely on each other and cooperate to establish "common interests" acceptable to both sides. Mutual benefit is the fundamental interest of both sides. (B) the establishment of mutual trust mechanism, * * * honor "common interests * * *", "common defense", mutual trust, sincere cooperation, in order to achieve * * * consistent goals. Therefore, it is very necessary to establish a mutual trust mechanism. Whether it is the owner of the property or the operator of the management service, the principle of achieving common interests is an eternal principle. Both the realty service enterprise and the owner should appear as "partners" and think over and solve problems on the basis of fairness, honesty and mutual benefit. In dealing with cross-strait relations, we should adopt an inclusive, mutual understanding and friendly attitude in the spirit of "seeking common ground while reserving differences". As a property service enterprise, we should treat the interests of the owners correctly, put the interests of the owners first, and avoid short-term behavior of pursuing realistic interests. Efforts should be made to improve the service quality and management level, upgrade the service level and promote the "brand" effect. It is necessary to affirm and establish the idea of "the owner is supreme" in the staff's mind, and treat and deal with the owner's demands seriously. At the same time, we should make great efforts to improve the quality of front-line employees, use all the resources of enterprises as support, encourage employees to communicate effectively with owners, and leave a good impression on owners. To provide those services, what standard the service level reaches and what management service objectives are achieved, it should be compatible with the comprehensive ability of the enterprise, and must fully respect the services of the owner's wishes, build on the basis of equal consultation and approval by both parties, faithfully perform the contents of the entrustment contract, and maximize the recognition and trust of the owner. As owners, they should not pretend to be supervisors in property service activities. For the problems and differences in management services, we should take the role of "partners", seek unity in understanding, and give the property service enterprises the greatest support and assistance in action. Owners should correctly use the supervision mechanism and not simply and arbitrarily exercise the veto power. The supervision right of recognizing legitimate rights and interests is the fundamental guarantee of democratic autonomy. However, the exercise of this supervision right must be based on certain laws and regulations, in line with the provisions of the contract law, in line with the provisions of specific contracts or agreements, rather than the arbitrary behavior of individuals, let alone the supervision behavior for supervision. Abuse of supervisory power and veto power will inevitably lead to mutual prevention, mutual distrust and confrontation. In a successful community, both owners and property owners regard each other as indispensable partners. Owners and property service enterprises should make the owners' committee an effective communication platform, establish a perfect information feedback system, and give full play to the role of the owners' committee as a "bridge" and a "lubricant". On the platform of owners' committee, we can truly achieve mutual tolerance, peace and honor. (3) Promoting communication and perfecting legal communication is a process of transmitting and exchanging ideas, emotions, knowledge, information and other humanities between individuals or groups. Increasing feelings, narrowing the distance, seeking common ground while reserving differences and reaching a consensus are the most effective means. As partners with the same interests, both parties must have a strong willingness to communicate. In the property service activities, both parties should maintain a good communication environment and create conditions for mutual communication, so as to coordinate their relations, increase mutual understanding, eliminate strangeness and misunderstanding, and gain mutual recognition and trust. Therefore, both property service enterprises and owners should attach importance to and strengthen communication with each other, so that the relationship between the two sides is harmonious, mutual trust and harmonious. As the property service is the product of market economy, it has not been implemented for a long time in China, and it is in the stage of growth and development. In order to ensure its healthy development, it is a prerequisite to improve laws and regulations as soon as possible. * * * According to local conditions, we should do a good job in the construction of local laws and regulations, refine the terms, simplify procedures and increase operability. Because some problems and contradictions in property service activities can't be solved only through consultation and communication, they should be solved according to laws and regulations. If the laws and regulations are sound and the law enforcement is strict, then the contradictions and conflicts between the owners of some communities and property service enterprises will not be so sharp and irreconcilable. In the period when * * * is gradually fading out of the market, only by strengthening the construction of trade associations, strengthening their guidance and mediation functions, and giving full play to their "bridge" role, can we ensure the healthy, orderly and standardized development of the property service market. As the executive body of the owners' congress, the owners' committee plays an extremely important role in dealing with the relationship between owners and property service enterprises. In view of the asymmetry between owners and property service enterprises in property service activities, it is necessary to establish a training system for members of owners' committees and implement a "job certificate" system for members of owners' committees in order to achieve a balance. * * * Functional departments and trade associations should shoulder this heavy responsibility. To sum up, in order to deal with the relationship between the owners and the property service enterprises, in addition to the respective factors of both parties, it is necessary to have a clear positioning, recognize the interests of both parties, maintain good communication, establish a sound system, a just social environment and correct public opinion orientation. It is not an easy task to handle the relationship between property service enterprises and owners, which involves not only interpersonal communication, but also laws and regulations, literati geography, decoration and other factors
How to correctly handle the relationship between property service enterprises and owners: property enterprises: profit-oriented owners: free-oriented to handle the relationship between the two, we must reconcile the balance between fees and free, property enterprise fees and owners' fees. Property management companies make owners feel that they should pay for their services.
How to correctly handle the relationship between property service enterprises and owners, how to handle the relationship between property management enterprises and owners, empathize, care for owners like relatives, pay attention to discretion, seize the opportunity, and do a good job in various basic services should be able to handle the relationship well.
How to deal with the relationship between property management enterprises and owners? Therefore, it is a prerequisite to deal with the relationship between property management enterprises and owners. In property management activities, although there are differences in economic interests between property management enterprises and owners, their goals are the same. People often ignore the concept of "partnership" advocated in property management activities. The thinking of both sides is unilaterally limited to the general commodity exchange and follows the original rules of the market economy, that is, "to get the maximum benefit with the least effort", which will inevitably lead to conflicts in fundamental interests between the two sides. Because some owners have not yet established the concept of individual asset management and are not aware of the benefits of overall asset management, their economic awareness is quite different. Some owners pay more attention to their vested interests and ignore long-term and public interests, which makes it difficult to promote the concept of "partnership management". Generally speaking, property management companies have to put most of their energy and financial resources into personal services for owners, but they are far from enough to achieve the goal of "common interests". Property management companies are often in a "passive position" when they encounter unreasonable rights protection and unreasonable demands from owners with low quality. At the same time, some property management companies also lack understanding of the concepts of "partnership" and "partner", pursue short-term interests and only implement general services and management. Therefore, both parties should clearly realize that in the property management activities, both parties are in the same "interest body" and are partners. They should help each other in the same boat and rely on each other to establish a "point of interest" acceptable to both sides. Mutual benefit is the fundamental interest of both sides. Second, establish a mutual trust mechanism, so that * * * will have * * * common interests. Only by "mutual defense", mutual trust and sincere cooperation can all roads lead to the same goal. Therefore, we should establish a mutual trust mechanism. Whether it is the owner of the property or the operator of the property management service, it is an eternal principle to realize the consistency of interests. Both the property management enterprise and the owner should appear as "partners" and think about and solve problems on the basis of fairness, honesty and mutual benefit. When dealing with the relationship between the two sides, we should adopt an inclusive, mutual understanding and friendly attitude in the spirit of "seeking common ground while reserving differences". As a property management enterprise, we should treat the interests of the owners correctly, put the interests of the owners first, and avoid short-term behavior of pursuing realistic interests. We should make great efforts to improve the service quality and management level, upgrade the service level and promote the "brand" effect. It is necessary to affirm and establish the idea of "owner first" in employees' minds, and treat and deal with the requirements of owners seriously. At the same time, we should make great efforts to improve the quality of front-line employees, use all the resources of enterprises as support, and encourage employees to communicate effectively with owners. In property management activities, as an owner, we should not pretend to be a supervisor, let alone look on coldly, find faults and criticize specifically. For the existing problems and differences of opinion, we should take the role of "partners" to seek unity in understanding and give the property management enterprises the greatest support and help in action. Owners should correctly use the supervision mechanism and not simply and arbitrarily exercise the veto power. We should realize that the supervision of legitimate rights and interests is the fundamental guarantee of democratic autonomy. However, the exercise of this supervision must be based on a certain legal scope, not arbitrary personal behavior, not to mention the supervision behavior for the sake of supervision. Abuse of supervisory power and veto power will inevitably lead to mutual prevention and mutual distrust. In a harmonious community, both owners and property management companies regard each other as indispensable partners. Owners and property management companies should make the owners' committee an effective communication platform, establish a perfect information feedback system, and give full play to the "bridge" and "lubricant" role of the owners' committee. On the platform of the owners' committee, we can truly live and work in peace and contentment. 3. Promoting communication and improving legal communication is a process of transferring and exchanging ideas, emotions, knowledge and information between individuals or groups, and it is an effective means to increase feelings and narrow the distance. Therefore, both property management companies and owners should attach importance to and strengthen communication with each other so as to achieve a harmonious relationship. As property management is the product of market economy, it has not been implemented for a long time in China. In order to ensure its healthy development, it is a prerequisite to improve laws and regulations as soon as possible. At the same time, combined with the actual situation, do a good job in the construction of local laws and regulations, refine the terms, simplify the procedures, and increase operability. In addition, it is necessary to strengthen the construction of trade associations, strengthen their guidance and coordination functions and "bridge" functions, and ensure the healthy, orderly and standardized development of the property management market. As the executive body of the owners' congress, the owners' committee plays an extremely important role in dealing with the relationship between owners and property management enterprises. In view of the asymmetry between owners and property management enterprises in property management activities, it is necessary to establish a training system for owners' committee members and implement a "on-the-job" system for owners' committee members in order to achieve a balance. As a property manager, you should know how to communicate effectively with the owners, strengthen the ability of daily communication, and be good at discovering the psychology of the owners. Only in this way, when problems are found, property management enterprises will be fully prepared to deal with the problems raised by the owners. The problem may not be big. When things happen, it will be much smoother to handle them from another angle and consider the mood of the parties from the other side's point of view. In short, in order to handle the relationship between property management enterprises and owners, besides the correct positioning and active communication between the two parties, there must be a just social environment and correct public opinion orientation.
Understanding (discussion) on the relationship between property service enterprises and owners, in short, it is a contractual relationship between them.
How to deal with the relationship between property and owners, so that owners can understand the scope of property services.
Let the property provide good service.
How to deal with the relationship between party organizations and owners in private enterprises? Private enterprises are private economic entities, and party affairs must be carried out in combination with the actual development of enterprises. To do a good job in the construction of party organizations in private enterprises, we must deal with the relationship with owners. First, do a two-pronged approach and not "reduce". Private enterprises are generally small in scale and few in party member, and most of them have no specialized party personnel. One of their major characteristics is that their personnel are * * * and their activities are amateur. Don't think that enterprises are mainly engaged in production and operation, and the party organization is just a name, which is untrue. Therefore, it is necessary to establish and improve the working system and inner-party activities system of party organizations in private enterprises to ensure the normal development of party affairs and inner-party activities. * * * Party workers in private enterprises should have a strong sense of responsibility and mission, but also selfless dedication. Second, there is no "harmony" in living. Carrying out normal organizational activities is the key to the survival of party organizations in private enterprises. It should be noted that the development of private enterprises is also to increase tax revenue for the country, reduce employment pressure for the society and make contributions to the society. Therefore, don't have the employment concept that working in a private enterprise is to "work hard" for the boss. To engage in party affairs is to go through the motions and muddle along. Party organizations in private enterprises should combine their work objectives with enterprise development, embody the party's political leadership in enterprise production and operation, and carry out their work closely around enterprise production and operation. At the same time, Party organizations should pay attention to methods, seize the time, focus on scattered and amateur activities, and try not to occupy the working hours of employees in party member and not affect the normal production order of enterprises. Third, supervision is not "dizzy".