The 4S shop quietly replaced the right front headlight without the owner's consent.

Video clip zhongzhou

After a small collision, 350,000 BMW 325Li cars that were bought for more than two years spontaneously ignited. In the subsequent accident identification, the owner found that the lamp was replaced by a BMW 4S shop in Guangzhou two years ago without his knowledge, and thought it might be related to spontaneous combustion. However, the store showed a replacement document signed by the owner, indicating confirmation. The two sides held their own words, which triggered the Rashomon about the spontaneous combustion of BMW.

Spontaneous combustion caused by small collision

The passenger cabin of the car was badly damaged.

10 10 in the morning, Wang Li, the owner of his BMW 3 Series sedan, had a small accident at the exit of an underground garage in a residential area in Hongshan District, Wuhan, causing damage to the right front headlight. Soon, the cab began to smoke and catch fire. With the assistance of property personnel, the owner put out the fire with a hand-held fire extinguisher to avoid the spread of the fire. Reporter Jim saw through the relevant videos and photos provided by the owner that about 10 minutes after the collision, there was an open fire in the cockpit of the car, the airbag of the co-pilot had popped up, and the glove box area was seriously damaged by the fire.

The right front headlight destroyed the scene.

After the relevant departments and insurance companies arrived at the scene of the accident for verification, the vehicle was sent to Wuhan Hengxin Baby Horse 4S Store. In the accident investigation, Wang Li learned from Wuhan Hengxin Zhibao that in September 2020, the right front headlight was replaced in BMW 4S shop of Guangzhou Automobile Baoshengxing. Wang Li was very surprised. He said it was the first time he knew that the right front headlight had been changed. At that time, it was only because the left side of the vehicle grazed the repair shop. Wang Li believes that the accident itself is not big, and spontaneous combustion indicates that the vehicle itself has quality problems, which may be caused by the right front headlight replaced by the 4S shop privately.

BMW's reply to the owner

BMW has different views on Wang Li's views. In a customer letter signed "BMW Brilliance Automobile Co., Ltd. Beijing Branch" and sent to Wang Li on June 4, The Paper reporter saw that BMW manufacturers believed that "the fire was located in the glove box area, and the cause of the fire could not be ruled out as a legacy fire, and no related faults or quality problems were found in the vehicle." The reporter called the staff of Wuhan Hengxin Zhibao Bear and the official customer service hotline of BMW 400, trying to verify the relevant information, but did not get relevant response.

The owner thinks the contents of the glove box are intact.

Wang Li said that when the manufacturer's technicians disassembled and identified the accident vehicle, he himself found that the items left by the glove box were intact at the scene, and no flammable and explosive items were found. He doesn't agree with the statement that "the fire is in the glove box area" and there is "residual fire" in the car. Jim's journalist called Wang Xing, the staff member in charge of Ping An Insurance, and learned that the third-party appraisal agency had not yet determined the cause of the fire.

Is the replacement of the right headlight approved by the owner?

Another controversy in this accident is whether the owner knows about replacing the right front headlight in 2020.

According to Wang Li, the owner of the car, he bought the BMW 3 Series sedan in Baoshengxing 4S store in April 2020. On September 22 of that year, the vehicle came to the store for repair because of a cut on the left side, and the vehicle was taken away on September 28. He didn't even know that the "right headlight" had been replaced if it hadn't been for the accident in June 5438+10.

The 4S shop said that there was a crack in replacing the headlights.

In order to solve this problem, Wang Li made a special trip to Guangzhou to ask why Baoshengxing 4S store didn't inform herself before replacing it. As the service consultant who handled this matter has left his post, reporter Jim called the staff of Wang Xing in Guangzhou Baoshengxing 4S Store for details. The other party introduced that when repairing the left side, it was found that there was a crack in the right headlight. During the warranty period, the original headlights will be replaced for the owner free of charge. The relevant pre-inspection list, maintenance list, addition list, original list and invoice are all available, all of which are signed by the owner for confirmation, and the corresponding electronic documents and copies are delivered to the owner. She said that because it involves privacy, it is not convenient to send it directly to the media, but the owner should not be unaware of the replacement of the lamp.

The owner's signature document provided by the 4S shop shows the option to replace the right headlight.

The owner's signature document provided by the 4S shop shows the option to replace the right headlight.

The reporter saw the relevant documents provided by the 4S shop through the owner Wang Li, and the customer signature column has the owner's signature. However, Wang Li denied that the signatures of these documents were written by himself, and the authenticity was in doubt. He said that at that time, he only signed a maintenance order involving the left side. Later, Wang Li sent a document to Jim, which had the option of replacing the headlights, but did not have his own signature. He said that this was found by his colleagues from the glove box of the vehicle after the accident, and it was suspected that the staff of the 4S shop put it in. It was also the first time he saw it. In addition, Wang Li mentioned that he was on a business trip in Huizhou, Guangdong from September 23 to September 27, 2020, which was inconsistent with the date of the signature document of the 4S shop.

Regarding the date, Guangzhou Baoshengxing 4S Store replied to Jim's reporter: Wang Li came to the store to pick up the car on the afternoon of September 28, 2020, and signed a number of documents including replacing the right front headlight, so it is not contradictory to travel abroad.

There is no signature on the headlight replacement document provided by the owner.

Lawyer: signature is not recognized, and handwriting identification must be submitted.

At present, the owner Wang Li is still handling this matter in Guangzhou. Ping An Insurance staff said that the insurance company can make compensation in accordance with the regulations for vehicle spontaneous combustion accidents. The owner said that his previous appeal was to be able to replace the same vehicle and make corresponding compensation. Now he hopes that BMW can find out the real cause of vehicle spontaneous combustion and give a convincing explanation.

On the issue of signature, reporter Jim consulted lawyer Sean, director of Hubei Chushang Law Firm. He said that the signature was legally binding. If the owner does not recognize his signature, he needs to sue the other party in court and apply for handwriting identification. If he doesn't approve the result and submit the appraisal, it will be presumed to be his handwriting and the signature will be valid. If the signature is forged, the forger should bear the corresponding civil legal liability.