Project supervisor's year-end personal work summary 202 1

The year 202 1 will soon pass. Summarizing one year's work, there are both the joy of success and the guilt of making mistakes. The following is the year-end personal work summary of project supervisor 202 1 compiled by me for your reference only. Welcome to reading.

Project supervisor's year-end personal work summary 202 1- I was promoted from 20xx to the company management department as the floor supervisor, thanking the company leaders for giving me a platform to create and improve myself. I deeply feel that I am a manager. The main responsibility is to maintain the orderly operation of the entire shopping mall. The specific daily work content mainly includes the standardized management of employees and after-sales service of goods.

Over the past six months, with the care of leaders and the support of colleagues, I have performed my duties well and taken over all the processes of commodity management. Strengthen on-site inspection to ensure good business order. The job of the floor supervisor is the scene, and the work content is very specific and trivial. This also requires a strong sense of responsibility to ensure that all kinds of specific trivial work are solved on the spot. Make the business order run well and provide customers with convenient and comfortable shopping space.

1. The following is a summary of commodity management in our store for half a year.

1, large-scale market adjustment ***x times, participation in market adjustment counters x times, market adjustment items x times, need to adjust the price x times, adjust the following cabinets x times, and sell out x times without adjusting x times. Small-scale market adjustment X times, compared with the home appliances in our shopping mall, X home appliances were adjusted.

2. The mall * * * bought X new products, and agreed to go to the counter X from the moment when the goods were stolen, return X, and do not purchase after selling X..

3. Quality inspection of X commodities.

4. Change the qualification of X counter products.

Second, I plan the following work strategies.

1, further strengthen personnel management, and put an end to lax discipline from the source. Don't be special in discipline, let alone ambiguous, and don't advocate making exceptions for some outstanding people, which will hurt the strictness of discipline and the authority of management. Fair rewards and punishments, so that the award is reasonable and the punishment is reasonable.

2. Improve the commercial grade of commodities and the commercial pattern of mainstream brands. As a supervisor of a shopping mall, we must do a good job in the ideological work of employees with our good psychological quality, keen observation ability, good service attitude and persuasion ability, and be polite and affectionate.

3. Strengthen commodity price and supply management. Put an end to the phenomenon of heavy goods, shoddy goods and providing three no products. Efforts should be made to strengthen the detail management in return and exchange.

4. Strengthen the supervision and management mechanism. Record and report the situation in the store in time, make solutions in time and help employees improve their work.

5, strengthen emotional marketing, through the publicity and education of employees, with its standardized display and honest service management to attract customers and promote sales. Resolutely do what you say, and explain or apologize for any mistakes in your work in time.

Third, its own shortcomings.

In this half year's work, there have been many problems in self-feeling, mainly in the following aspects:

1, busy

I always feel busy when I go to work in the company every day, but when I look back at my work every day, I always feel that I have got nothing. I feel like I'm just a busy word, but I can't tell you why I did it. Through the guidance of Manager X for many times, I found that it was mainly because I didn't deal with urgent but unimportant things and unimportant problems, and I spent a lot of time dealing with these things every day, so I felt that I was busy all day, but I always felt that I had nothing.

In the new year, I'm going to prioritize what I should do and what I should do every day, and arrange and use my time reasonably according to what Manager X taught me.

2. Lack of experience.

In the process of work, what I do most is to deal with people, and all of them are dealing with customers and salesmen, and I often encounter some problems that are difficult to solve at the moment. At this time, I am a little at a loss, because this time requires a lot of knowledge and experience, and requires a lot of professional theoretical knowledge. So I will sum up this year's shortcomings in the work process next year and recharge myself at any time. At the same time, I hope the company can give me more training opportunities in this field, so that I can grow up quickly. Can better work for the company.

3. Lack of passion.

The experience summarized above is sometimes not 100% when it is usually implemented, and there is always a lack of work enthusiasm. I hope the leaders can often correct me in the future work.

Leading colleagues, 20xx years make me reluctant to part. In these 20xx years, I have shed hard sweat and tears. It is because I have experienced this little bit of sour and sweet that I keep growing and making progress. In the work of XX years, I will strengthen the study of business knowledge and further improve the on-site management and my own management level. Cooperate with the store managers to convey reasonable information and suggestions to the salesmen in time to improve the operation efficiency and image of the mall. I hope I will have a happy work in the future and find more happiness in my work!

Project supervisor's year-end personal work summary 202 1 Time flies, and I have been working in xx service center for a year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a xx employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, 92 households have been delivered to the park, 46 households have gone through the handover procedures, 7 households have gone through the decoration procedures, and 2 households have moved into the owner;

2, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

3. Making, sending and filing letters and documents. At present, 50 copies of work contact sheet/kloc-0 and 5 copies of rectification notice1/kloc-0 have been sent; 55 tips; The departmental meeting lasts for 23 minutes, and the explanation will be released above 1387.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night.

On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw xx from afar, the calm and sweet smile and skillful reception skills when facing customers, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.

The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried to keep smiling and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Reception etiquette, telephone etiquette and other etiquette have also been gradually improved;

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In xx's work and life, I deeply realized that the details can not be ignored and careless; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

3. I have developed my talents in my work and study; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day just completed two days ago is the first scheme I made myself. When the plan was approved by the supervisor, my heart was full of joy of success and passion for work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

4. Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

5. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software.

6. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

7. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the lovely and excellent team of xx. The cultural concept of xx and the working atmosphere of Housekeeping Department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year! Thank you, my work is finished!

Project supervisor's year-end personal work summary 202 1 In a blink of an eye, I have been in the company for more than two years. Looking back on this past year, with the careful guidance and great help of the company leaders, according to the company's work requirements, in line with the management philosophy of "people-oriented, customer first, honesty as the source, quality first", the service purpose of "your satisfaction is our eternal pursuit" and the development direction of "improving the level, creating benefits and building brands". Through the concerted efforts of Qi Xin, I successfully completed a series of cleaning services and became the cleaning supervisor. The following is my summary of this year's work.

As the saying goes: look at the ground through the door, sit down and touch the bench. The first impression people leave with their eyes and senses is their psychological habit of examining their health. Cleaning service is an important service link in management industry, which directly reflects the overall image of industry units.

I came to the company and started cleaning up the wasteland. Before I became the cleaning supervisor, I didn't know the happiness and hard work of the supervisor. When the responsibility was on my shoulders, I realized that it was not easy for the supervisor. If you want employees to support your work, you should first take the lead in your work and not be afraid of hardship. I will not only personally participate in the normal cleaning work of the company, but also be particularly strict with myself to do a good job of inspection.

Xx work, I also take the lead, cooperate with maintenance personnel to participate in the company's large and small maintenance work. During that time, although I repeated trivial and tedious work every day, I still tried my best to finish every job meticulously. No matter whether it is hot summer or cold winter, no matter how bad the weather is, my colleagues and I always stick to our jobs and actively cooperate with various departments to complete various tasks.

Day after day, in my work, from groping to familiarity, from being at a loss to spiritual self-confidence, I have received enthusiastic care and help from my leaders and colleagues at every step. Year after year, with the accumulation of two years' work experience, I have been able to face my work calmly and solve various problems at work with ease.

After two years of work, I have always insisted on focusing on the following aspects:

1, do a good job in the overall quality construction of the cleaning team, so as to strengthen the ideological education of employees.

Without rules, there would be no Fiona Fang. In the past four years, the rules and regulations have been continuously improved.

3. Actively standardize the appearance and image construction of employees and pay attention to the etiquette management of employees.

4, a person, positioning, posts, responsibility.

5. Pay attention to every regular and irregular inspection by the superior, with high standards.

6. Unite every employee with your affinity, set an example and influence every employee with your image power.

7. Make monthly and weekly work plans in time.

8, in strict accordance with the cleaning management procedures and cleaning standards and the company's inspection and assessment standards, the implementation of the work inspection system. And constantly increase new requirements, and achieved remarkable results.

Years of work, although some achievements have been made, but this is by no means my own credit, all this is attributed to our hardworking and simple cleaning team, and it is their silent efforts that ensure the orderly development of the work. In my future work, I will be more strict with myself, devote more enthusiasm, master more knowledge and skills, improve my ability and strive for greater achievements.

Project supervisor's year-end personal work summary 202 1 4xx work is the core work in a company and plays an important role in various departments and positions. Therefore, as the director of xx, I feel that the pressure this year is still relatively heavy, not only for me personally, but also for our whole department, and we have all assumed great responsibilities. So this year, we were in the same boat and overcame all difficulties with the strength of the team. This is the biggest progress we have made this year.

First, do a good job and be strict with yourself.

Xx work is trivial work, and there are countless things to deal with at ordinary times. Only by arranging your own time can you do better and not cause some influence in other directions. This year is our most stressful year. After I finish my work every day, I will make a work plan for the next day. If the company changes the next day, I will make temporary adjustments. Doing one's own job well is the first thing a supervisor should do, and it is my requirement and principle to avoid all kinds of violations at work. I have been doing well this year, so this is worthy of recognition.

Second, do a good job in management and cooperate diligently.

This is my first year in charge of xx. In fact, I have been learning and learning from it. I am really happy to get the favor of the leaders this time. In this year, I not only studied management knowledge hard, but also applied it to my own work and tried my best to do this management work well. My colleagues' comments on me are also more pertinent. Of course, I know there are still many things to learn, so I will work harder and harder in the future, actively cooperate with my colleagues and cooperate with each other to create a better group!

Third, do a good job in training and internal coordination.

This year's training work has been very smooth, and the external pressure is great. We also need to upgrade internally on a regular basis. As an executive, there are actually more important tasks to coordinate within the company. No matter how strong a person's ability is, it is impossible to support the whole collective. Therefore, if there is progress, it is natural to make progress together. Without individualism, the whole collective can really reach a good level and have a better expectation.

This year is really fast, and we can't think much about time. Now my main task is to plan my work in the coming year and strive for a smoother new stage of development. I will prepare well during this time and then embark on a brand-new journey!