Summary of the preliminary design work of 5 articles

Summary of pre-design work 1

In the past year, I was very lucky to join _ _ company. With the care of my leaders and the help of my col

Summary of the preliminary design work of 5 articles

Summary of pre-design work 1

In the past year, I was very lucky to join _ _ company. With the care of my leaders and the help of my colleagues, I have made some progress in all aspects and completed my work well. This work will be briefly summarized as follows:

First, continue to strengthen study and further improve quality.

Having good product knowledge and professional quality is the prerequisite and necessary condition for doing a good job. Over the past year, I have always put learning in an important position and strived to improve my overall quality. First, focus on learning product knowledge; The second is to learn the relevant rules and regulations of the e-commerce department; Third, under the guidance of predecessors, learn the working skills of e-commerce in practice and pay attention to collecting relevant information. Always listen carefully to the speeches of company leaders at various meetings, draw nutrients and gain a lot; The fourth is to learn from colleagues with high theoretical level and strong business ability as much as possible, and strive to enrich themselves, enrich themselves and improve themselves. It can be said that in this year, from the initial interest-oriented entry to the present, I was able to handle some things independently and always maintained a strong interest in this job.

Second, work hard and do essential work.

My main job is customer service, and the complete workflow can be reflected in understanding the store situation, understanding the product information on shelves-customer reception-order processing-after-sales processing and evaluation management. In the early stage, it was used on the _ _ platform to collect commodity network information comprehensively. Customer reception can be said to be a relatively important link, and it is the direct window of our product information output. In this year's practical operation, I adhered to the attitude of detail, constantly summed up my daily work, improved my communication skills, and gradually formed a daily work system by referring to some excellent examples and experience sharing, constantly updating my work skills and checking for missing parts. At present, we have mastered the efficient methods of order processing and statistics in the process of order fulfillment and after-sales processing, which can effectively solve the common problems in after-sales problems. For rare complicated and thorny problems, we can look at them at the first time, see how our senior colleagues handle them, and ask about the details of related production and sales, and we can solve them independently when we encounter similar problems again.

Third, the shortcomings to be improved.

I gradually grow up and mature in my study and work, but I know that I still have many shortcomings, which will become the focus of improvement at the beginning of the new year.

1, good at communication and coordination, and gradually improve their theoretical level and professional ability.

2. Overcome the impatience of youth, be down-to-earth, improve work initiative, improve time utilization, be not afraid of many things, be not afraid of small things, and improve yourself in practice.

3. Proficient in professional skills, diligent in observation and summary, and try to standardize, digitize and visualize the work summary.

Summary of pre-design work II

I have been in xx Company for half a year since June 27th, 20xx. Although the time is short, it has benefited me a lot. During this period, with the training of unit leaders and the care and support of colleagues, I gradually got a new understanding and understanding of the company. In the past six months, there have been difficulties in tackling key problems with colleagues, and there have also been times of depression when encountering difficulties and setbacks. Time flies, and unconsciously, the promising 20xx year has come to an end with the beginning of the new year. It can be said that the year of 20xx is a crucial year for the company to promote industry reform, expand the market and sustain development.

At work, I consciously strengthen my study, ask for advice and solve doubts with an open mind, constantly sort out my working ideas and summarize my working methods. On the one hand, learn by doing, constantly master methods and accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, access to information and practical exercise, quickly improve my business knowledge.

On the other hand, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, we have made continuous progress, gradually found out the basic situation in our work, found a breakthrough, and grasped the key and difficult points of our work. During this half year's work, I worked out the labor service management system in Deji, worked out the training of service awareness, worked out the incentive plan and policy of the manufacturing company's business commission, and sorted out the contract documents.

Helmet company once negotiated the service business of Yongchuan customer mixing station, which ended in failure. In this process, the reasons are analyzed and the experience is summarized. Try to discuss the cooperation of mixing station with blue-chip companies early next year and sign a strategic cooperation agreement. As the company's fishmouth mixing station is about to move, it is necessary to seek a new site, run around in many ways and make field trips. Several plots of land have been preliminarily identified so that they can be put in place early next year and the address and time of relocation can be determined.

In the work of 20xx, we must take customers as the center, implement the marketing policy of "standardized products and personalized service", do a good job in after-sales service, increase product sales and establish a brand of heavy asphalt. Expand the work of "joining the chain" and strive to be the first in the western industry. The company's brand is established and the service keeps up, so the company will become bigger and stronger.

20xx years, I don't know enough about new things, and I often do things by experience in my work, and deal with problems according to the previous work routines, which shows that there is not enough bold innovation in my work. In the future work, we should constantly innovate, communicate with leaders and colleagues in time, implement the relevant regulations of company management, improve service awareness, and at the same time be strict with ourselves in our work to improve management and business capabilities.

In next year's work, I will continue to work hard, report my thoughts and feelings to the leaders, and correct and make up for my shortcomings and defects in time. We need unity to strengthen our work and cooperation to achieve success and push our work forward! I believe Chongqing Chongjiao Asphalt Concrete Recycling Manufacturing Co., Ltd. will have more brilliant achievements in 20xx!

Summary of Pre-design Work Part 3

Due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my many years' experience in property customer service management, the work done in the first half of _ _ _, especially during this period, as well as the next work arrangement and ideas are summarized as follows: 1. Strengthen the construction of departmental system.

1, due to the change of department personnel, combined with the actual situation, adjust the division of work in this department, strengthen management and improve

High working efficiency.

2. According to the actual situation of blank management system in customer service department, draft and modify the system.

Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

3. Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company, and implement the work.

4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve their work style and raise their service awareness.

5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.

6. Recruitment and training of new employees in Area B. ..

Second, the charge management

1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.

2. Pay off the property fee due in the first half of _ _ _ _ for one month, with a collection rate of 92%, with a collection amount of 370,265,438+04.65 yuan, excluding 65,438+07 households who refused to pay the property fee due to unsuccessful compensation in the previous period, and collect the reported property fee, heating fee and compensation amount. Details are attached.

3. The annual income-generating plan of housekeeping is 654.38 million yuan, and by the end of July, * * * income is 74 10 yuan, which is far from the plan. The main reason is that the property management company will carry out some income-generating projects this year, such as distribution and picking up children for business households. , but it was not implemented in the first half of the year;

Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, the second phase of house delivery is also an opportunity to carry out domestic service, and strive to generate 20 thousand yuan.

4. The charges in the second half of the year are divided into three parts. One is that 2 1 account was overdue for various reasons on June 30th, _ _ _ _ _ _ _.

Full payment; II. Collection of property fees due at the end of July _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.

Third, service management.

1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.

① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;

(2) Update the contact information of the owner and each outsourcing unit;

(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;

⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.

3.4 We have handled the claim for damage to the floor and wall caused by the broken faucet of No.807 washing machine, and communicated with the owner and relevant responsible units for many times. If it fails, we will write to the responsible unit to reply within a time limit. Now we have promised in writing to restore the floor to the owner by the end of July.

The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found.

Take written photos of the unresolved problems in the near future, hand them over to relevant departments for handling, and pay a return visit to follow up.

5. To solve the problem of raising dogs in residential areas, one is to issue a notice on "Strengthening the Management of Raising Dogs in Residential Areas" and publish a report telephone number;

Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.

Four. B area work preparation

1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.

2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes.

According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

3. Enter the construction site of Area B, understand the progress, make a preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover in June 10.

4. In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.

5. Filing of handover and check-in information in Area B, key keeping and borrowing management.

Verb (abbreviation of verb) clean management

1. After taking over the management department, immediately arrange the work according to the existing problems.

First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment. The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency; Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse, and control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management.

First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified; The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards; The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B. ..

To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage. The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Set an example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

Summary of Pre-design Work Chapter 4

Last year was a year of rapid development, upgrading and bumper harvest. In this year, under the leadership of the company and with the support of leaders at all levels of developers, xx Property Management Office has always implemented the principle of "owner first". According to the actual situation of xx, while doing a good job in service, the management work has been straightened out and improved, and the management requirements of "engineering programming, standardized operation, utilization and scientific management" have been initially realized. The property management in the early stage of the park gradually stepped onto the standardized track, and achieved certain results, which was well received by the park owners. Last year's work is summarized as follows:

First, complete the daily work target management

1, housing management

Housing management is one of the important contents of property management.

In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

2. Management of public facilities and equipment

In order to ensure the normal life of the park residents, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

3. Greening management

In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the greening warning signs are not in place, make simple warning signs and fences, and strengthen the greening protection management, so that the green space is basically free from damage, trampling and public phenomena, and the greening intact rate reaches 98%.

4. Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the environment in the park, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, bagged and fixed-point stacked decoration garbage, centralized transportation management, strengthened the sanitary inspection of the park, and ensured the cleanliness and beauty of the park.

Second, the key work completed this year

1. Property management at the initial stage of the owner's occupancy.

(1) Be familiar with the construction of various facilities and equipment in the park.

After entering xx, in order to get familiar with the construction and equipment installation of the park as soon as possible, our staff are not afraid of hardship and fatigue, and have mastered a lot of first-hand information, which has laid a solid foundation for the later work and won unanimous praise from the developers.

(2) According to the actual situation of the park, complete the work plan and put forward reasonable suggestions.

After getting familiar with all kinds of situations in the park, we completed the management scheme of the park, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. , and put forward a reasonable suggestion of 1 1, which was adopted by the developer, that is, set up a milk reporting box in the lobby, install a green sprinkler system, and connect some rainwater pipes into the underground pipe network.

(3) Do a good job in the early training of security guards.

Security work is the window of property management. In order to ensure the quality of security service in the early stage of the park, our office arranged security guards for training one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the quality and professional skills of security guards and ensure that a security team with good mental outlook and professional quality will serve the owners after they move in. The work of the security team was well received.

2. Strengthen the management of service work and improve service quality.

(1) Strengthen the management of park decoration.

The decoration management of the park is an important part of the previous property management, which involves the service life and safety of the property and the intact and beautiful houses in the park. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of the park, such as decoration instructions and roof garden management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Last year, * * * handled 32 cases of illegal construction, and these cases have been rectified. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the park is unified, intact and beautiful.

(2) Listen carefully to the opinions of the owners and solve problems for the residents in time.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

3. Strive to improve the management level and upgrade the grade of property management;

(1) Organize employees to carry out employee ethics and management skills training to improve their professional quality.

The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most employees in the park are new employees and have been in contact with property management for a short time, I have formulated a detailed training plan and assessment methods, regularly trained employees in their thoughts and owners' management level, and regularly conducted security business skills examinations, which enriched employees' thoughts and improved their management skills. Last year, * * * organized six personnel trainings and four skill examinations.

(2) Establish and improve scientific management methods by using advanced management methods;

Keeping up with the pace of social development, using computers to manage the charging accounts and management plans of various files in the park has greatly improved the work efficiency, made the foundation and work of the management office reach a new starting point, and laid a solid foundation for future Excellence.

4. Do a good job in external coordination and management.

Good external coordination is the key to the smooth development of property management. To this end, we worked closely with the developers and actively contacted Hongshan Real Estate Bureau, Urban Management Bureau and Telecommunications Bureau to successfully complete the sanitation operation; Apply for house number, entrustment contract, service agreement filing, telecommunication bureau agreement signing, etc.

Three. Existing problems and lessons

Although we made some achievements in our work last year, there are still many places that need to be improved and strengthened. First, the overall quality of managers is not high, the sense of service is not strong, all aspects of consideration are not comprehensive, and the practical ability needs to be improved; Second, there is not enough communication and understanding with the owners. Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, we will learn from the experience and lessons of 20xx years' work, strive to improve employees' owner skills and management level, and do a better job.

In the new year, we will speed up the pace, constantly improve our own property management level, and constantly improve the management of the park, so as to contribute to the early entry of xx into the excellent property management park and the development of xx property management company.

Summary of Pre-design Work Chapter 5

Time flies and a new year is coming. In the next 20 years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now make a summary of the work in the past 20 years.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20_ _ _ month, I started to work as a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in _x enterprise, although I had experience in reception, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!