What are the residential property maintenance items and standards?

What are the residential property management services?

I. Integrated management

In the red line of community planning, it involves the management of * * * property and public affairs.

1, responsible for formulating the property management service work plan and organizing its implementation;

2. Conduct a safety survey on houses, facilities and equipment every year, formulate maintenance plans according to the survey results, and organize their implementation;

3. During the day, there are full-time administrators to receive residents, handle public affairs within the scope of services, and accept consultations and complaints from residents; At night, someone is on duty to deal with urgent repairs, and water, electricity and other urgent repairs will arrive at the scene within half an hour;

4. Assist in convening the owners' meeting and cooperate with its operation;

5. Sound management rules and regulations, perfect service quality standards and complete property management files;

6. Signing a property service contract with the owner and other procedures; Open service standards, charging basis and standards;

7, the application of computer system management owners and real estate files, property management services and fees;

8. All employees, dressing the, wear photo badges and hold relevant certificates;

9. Conduct an annual survey on the satisfaction rate of property management services, promote the improvement and promotion of management services, and solicit opinions from users who are not less than 80% of the total number of households.

10. Establish the disposal mechanism and pre-plan for all kinds of public emergencies, including organizations, personnel and specific measures, which can be put into operation at any time once they occur.

The second is the daily maintenance of facilities and equipment used in some houses and communities.

* * * The general scope of the facilities and equipment used on site * * * shall prevail; It does not include equipment and facilities that are charged separately, such as elevators, pumps, heating and other facilities that ensure the normal operation of residential areas and minor repairs of basic municipal facilities, including:

1. The daily maintenance and minor repairs of the facilities and equipment used in the * * * part of the building and the community shall be carried out in accordance with the Service Standard for Minor Repairs of Buildings and Their Equipment;

2 to ensure the normal use of public facilities such as guardrails, fences, sketches, tables and chairs, corridor lights and greening facilities; Roads, permanent roads, trails and activity venues are basically flat, and ditches and culverts are unobstructed;

3. Ensure that rainwater and sewage pipes are kept unobstructed, septic tanks and rainwater wells are cleaned regularly, and related facilities are not damaged;

4, responsible for the daily operation and maintenance of intelligent facilities in the community;

5. Clean the external wall regularly.

Three, green residential planning within the red line of the central green space and the front, back, on both sides of the road green space.

According to the "secondary maintenance standard" stipulated by the Bureau of Landscape Architecture.

Fourth, clean.

Maintenance and maintenance of cleanliness in the red line of residential planning and outside the owner's door, including:

1, with a sound cleaning system, a clean and hygienic responsibility system, a clear division of labor and a wide range of responsibilities;

2. Set up a garbage collection place, collect the garbage within the service scope to the garbage building and station every day, and manage the garbage (dedicated) building, station, box, road, bucket and garbage;

3. Clean the area within the service scope once a day, so that there is no garbage and sundries within the service scope;

4. Clean doors, windows, stair handrails, railings, walls, etc. Stairwells, corridors, elevators, corridors, etc. Once a week;

5. Spraying and putting rodenticides, disinfectants and pesticides within the service scope according to relevant government regulations;

6. In rainy and snowy weather, the accumulated water and snow on the main roads and secondary roads in the area should be cleaned up in time.

7. In case of public health emergencies, personnel should be quickly organized to ventilate, clean and disinfect the facilities and equipment used in the * * * part of the property, strengthen the publicity for the owners, and maintain the normal living order.

Verb (abbreviation for verb) maintains public order.

Within the red line of community planning, the owner comes to maintain the order of Grandpa's * * * area and take good care of public * * * property, including:

1, relatively closed: the main entrances and exits of the residential area should be manned day and night, and places that endanger personal safety should be clearly marked and preventive measures should be taken;

2. Maintaining traffic order: including managing the driving direction, speed and temporary parking position of motor vehicles and non-motor vehicles, and keeping vehicles unblocked;

3. Take care of public property: including doors, windows, fire-fighting equipment, manhole covers, rain grates, sketches, flowers, trees and fruits in buildings;

4. At night, conduct at least one preventive inspection and patrol on the key parts and roads within the service scope, and the number of patrol personnel shall be no less than 2, so as to be planned and recorded;

5. There are plans for handling public security cases, criminal cases and traffic accidents; When it happens, measures should be taken immediately to call the police in time and cooperate with the public security department to deal with it.

Six, parking management

1, with a sound management system and management plan for motor vehicles and non-motor vehicles;

2. Register and issue certificates for motor vehicles entering the community and issue certificates for going out;

3. Ensure orderly parking, and have a special person to supervise it 24 hours a day; Have an emergency plan;

4. For long-term storage, a parking management service agreement shall be signed to clarify the rights and obligations of both parties.

Seven, fire management

1, have a sound fire management system, establish fire prevention responsibility system and fire prevention plan;

2, fire control facilities have obvious signs, regular patrol, inspection and maintenance of fire control facilities;

3, regular fire training, to ensure that relevant personnel to master the basic skills of fire control.

4. In case of fire, call the police in time and assist firefighters to evacuate and rescue personnel.

Eight, high pressure water supply maintenance, operation and maintenance

1, to ensure the normal living water for residents; There is a water cut-off disposal plan;

2. Lock the water tank and clean and disinfect it regularly to ensure the water quality is qualified;

3. The maintenance service standard shall conform to the provisions of J.F.D.Zi. [1998] No.799.

4. In case of public health emergencies, it is necessary to strengthen the disinfection of the water supply system and prohibit irrelevant personnel from entering the high-pressure water pump room and approaching the high-level water tank.

Nine, elevator maintenance, operation and maintenance

1. The main elevator runs continuously from 6: 00 to 24: 00, and the call elevator runs from 0: 00 to 6: 00. Elevator operators are on duty at night, and the call number or room number is announced in the waiting hall. Where there is an elevator door on the floor, passengers must be opened;

2. Where there is a peak ladder, run with the main ladder at 6: 00 -8: 00 and 17: 00-19: 00 during peak hours;

3. When repairing the main ladder, if there is a spare ladder, use the spare ladder to operate. If there is no spare ladder, emergency repair shall be carried out within 30 minutes, and other repairs shall be completed within 23:00- 5: 00 the next day; Having a disposal plan in case of emergency; The maintenance service standard shall be implemented in accordance with the provisions of J.F.D.T. Zi [1998] No.799.

4, once the elevator power off people, people and other dangerous situations, should quickly organize rescue.

X. Decoration management

1, a perfect decoration management service system;

2. Check the owner's decoration scheme, sign a decoration management agreement with the owner and the construction unit, and inform the owner of the matters needing attention in decoration;

3. During the renovation, patrol and inspect the renovation site, and strictly manage public security, fire control and house safety; Pass management shall be implemented for decoration vehicles and decoration personnel entering and leaving the community to mediate neighborhood disputes caused by decoration;

4, the owner after the renovation, should be checked. Violation of the decoration agreement should be dealt with, and serious problems should be reported to the administrative department;

5, timely removal of decoration garbage, centralized stacking time shall not exceed three days.