Management methods of hospital cleaning

Hospital cleaning is to ensure that the indoor and outdoor environment of the hospital is clean and tidy, is an important part of logistics support, and is of great significance to medical treatment, teaching and scientific research. Using scientific technology and methods to improve the quality of cleaning work is an important topic worthy of study for hospital managers. Keywords hospital cleaning, environmental sanitation operation process quality evaluation, hospital cleaning, as its name implies, is to ensure the environmental sanitation of the hospital. With the development of society and the continuous improvement of civilization, people have higher and higher requirements for environmental quality. Therefore, keeping public places clean and tidy is as important as washing your face and keeping your clothes clean and tidy every day. In modern hospital management, how to use scientific technology and methods, how to standardize management, how to formulate quality standards and how to improve environmental sanitation. 1 Doing cleaning well is the need of hospital's survival and development. Doing indoor and outdoor environmental sanitation well is an important task of hospital safety system and one of the important functions of hospital administrators. In the daily operation process, the cleaning staff should not only clean up the garbage and wipe off the dust, but also do a good job of disinfection and isolation to prevent cross-infection. This is the requirement of improving medical quality, the need of hospital management and an important link to improve the overall level of the hospital. Since the reform and opening up, hospital facilities have been improved to varying degrees. Wards and clinics are becoming more and more family-oriented and modern, and some even reach the level of star-rated hotels. However, the clean management method remains the same, and it still follows the consistent model for decades. Cleaning tools in many hospitals still rely on mops and brooms, which is very simple. Up to now, a few hospitals still mix cleaning, transportation and catering, and even workers clean toilets before delivering meals to patients, which is neither hygienic, standardized nor scientific. With the deepening of the reform of hospital logistics system, a new logistics service mechanism has emerged, including cleaning work. Shanghai Children's Medical Center is a modern comprehensive children's hospital built at the end of the 20th century. Shortly after the hospital was built, the general manager of an internationally renowned property company said in an expert tone, "First-class building facilities must have first-class cleaning services, otherwise they will soon lose their luster." The American Hope Foundation donated a batch of cleaning equipment for this purpose, and the hospital leaders attached great importance to it, and specially appointed supervisors to study and inspect overseas counterparts to meet the needs of hospital management and development. Medical treatment, teaching and scientific research are inseparable from cleaning, which is an important guarantee for the smooth development of medical treatment, teaching and scientific research. Doing a good job in cleaning is also one of the important means to promote medical treatment, teaching and scientific research. It is the requirement of medical treatment, teaching and scientific research, the need of hospital survival and development, and the embodiment of the overall level of the hospital. Therefore, it is of far-reaching significance to explore new ways of cleaning management, apply advanced technology and establish the concept of cleaning work. 2. To improve the quality of cleaning, scientific operating procedures and quality standards must be formulated. American service master is an internationally renowned all-round property service company, which was rated as the 12 best companies in the world by American Fortune magazine for its excellent service management.

One of the departments. The company has formulated a set of operating procedures and quality standards for cleaning and logistics service system, which are widely adopted by hotels, hotels, business offices, hospitals and other industries around the world, and have been recognized by ISO9000 and 9002 international quality standards. Through learning and communication, using its basic principles and combining with its own actual situation, a set of relatively complete cleaning operation methods is formulated. See table 1 ~ 6. Seven-step working method: standardize cleaning procedures and scientifically arrange employees' operation steps. Operation process: Arrange the daily work of employees in an orderly way, and each work has a timetable for managers to check. Safety protection: the implementation of clean safety protection is to safeguard the personal safety of employees, so that employees can go to work happily, work enthusiastically and easily, and get off work safely under the condition of ensuring safety. Disinfection and isolation requirements: Disinfection and isolation is the basic system of hospital medical treatment, the basis of medical quality and an important link that cannot be ignored in medical management. Standardizing cleaning work as required is an important measure to avoid cross-infection and actively prevent it, and it is also a powerful guarantee for medical quality. Quality standard: quality is the life of cleaning work, and achieving quality standard is the purpose of cleaning work. For example, there are many users of outpatient toilets, which is difficult to manage. It is stipulated that quality standards must be published on the wall, and the names of cleaning staff should be clearly marked, which is convenient for users to supervise and enhance their sense of responsibility. Work assessment: based on the principle of "steps, processes, disinfection and isolation requirements", the quality level is assessed through assessment, which is linked with bonus, and target management is implemented to promote the overall improvement of work quality. The formulation of the above-mentioned operating rules and quality standards scientifically standardized the operation behavior of cleaning staff, separated cleaning, transportation and catering at the same time, changed the previous mode that workers were both cleaning workers and transport workers, but also provided food and water for patients, and implemented professional division of labor and professional management. Improving the quality of employees is the key operating procedure to improve the quality of cleaning work. After the quality standard is formulated, it is only a good start. To truly achieve the goal, we still have to rely on people, and everything is people-oriented. Therefore, it is very important to improve the quality of employees. For example, when a hospital opens, it must arrange suitable jobs for a group of land-expropriated workers from farmers in accordance with relevant policies and regulations. At the same time, according to the requirements of the municipal government's re-employment project, laid-off workers from enterprises with difficulties in community life should also arrange jobs. Therefore, it is necessary to cultivate these employees with low education level into a cleaning team with certain quality and capable of serving modern hospitals. How can they be competent for their work? First of all, we should start with ideological construction, educate employees to take a correct position, face the fierce competition in the labor market, and ask employees to cherish their hard-won jobs, establish the idea of serving hospitals and patients wholeheartedly, and love their jobs. To be professional, employees are required to firmly establish the professional ethics concept of "I want to do" rather than "I want to do" in the process of performing their duties. In terms of business construction, we conduct operation training in batches before employees go to work, from their own safety protection to the operation and use of cleaning equipment, from the cleaning and maintenance requirements of various floors to the knowledge of disinfection and isolation, and conduct comprehensive and systematic training, and go to work after passing the examination one by one, changing the traditional concept that cleaning is low-level labor and everyone can do it. Table 1 Cleaning Operation Steps Table 3 Safety Protection Safety Protection (omitted). Table 4 Disinfection and isolation requirements Disinfection and isolation requirements (omitted) Table 6 Cleaning work assessment (the administrator checks once a day and conducts overall assessment every month)

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Strict management is the guarantee of cleaning work reaching the standard. Cleaning management is to make the hospital's environmental sanitation meet the hygiene requirements according to the quality standards. Doing a good job of cleaning has not only aesthetic significance, but also sanitary significance. The basic requirement of ISO9000 series quality standards is to set the methods, processes and standards of scientific work through scientific and advanced technical means, and then control according to "methods, processes and standards", which is management. Without management, the former is like a dummy, so strict management is the core and key of cleaning work and the guarantee of cleaning work reaching the standard. In the process of cleaning management, the first problem is to control the quality of employees. With the support and cooperation of the personnel department, we have changed the past "iron rice bowl" employment mode, signed a labor contract with the community re-employment department, implemented the employment system of survival of the fittest, and set up more than 60 cleaning posts in the whole hospital. Over the past two years, we have recruited more than 80 laid-off workers. After training, they compete for posts according to their working ability. Among them, more than 20 people were eliminated and dismissed because of incompetence and substandard quality. At the same time, select excellent employees with strong working ability to undertake daily management work, adhere to daily inspections and adhere to standards. Since the hospital opened five years ago, the cleaning quality of the whole hospital has been steadily improved. The indoor floor, doors and windows are bright, the toilet has no odor, the outpatient service and waiting hall give people a spotless feeling, and the outdoor environment is clean and beautiful, creating a humanized good environment for medical staff and patients. It has been praised by American Hope Foundation and Chinese and foreign visitors for many times. Ivy Society in New District praised our hospital as a "excellent unit of patriotic health work" and recommended it to relevant municipal departments as a model. Accepted the inspection of national health city, it was successively rated as "superior unit of community health work", "qualified unit of patriotic health in Pudong New Area" and "model unit of patriotic health in Shanghai", and was confirmed as the visiting unit of 200 1 China APEC meeting. The cleaning team composed of laid-off workers was commended by the New District Women's Federation and the Municipal Women's Federation. Summarizing the management experience in recent years, hospital leaders dare to be the first in logistics management and introduce advanced concepts in the world today.

And people-oriented and innovative reform consciousness. Development concept of keeping pace with the times, scientific and institutionalized management concept. Make logistics support work in the front line of medical treatment, teaching and scientific research, and the quality of service for patients has jumped to a new level. Through study, practice and exploration, we took the lead in formulating hospital cleaning operation rules (seven-step working method), formulating hospital cleaning work flow, formulating hospital cleaning quality standards, standardizing the assessment scope of hospital cleaning work, and implementing scientific management of hospital cleaning. Pursuing Excellence and perfection and creating a safe, comfortable and beautiful treatment environment are the new concept of modern hospital management service and the goal of logistics support. In the future work, we will insist on logistics support for clinical frontline service, scientific nature, professional division of labor and professional management, always maintain the spirit of modesty, eagerness to learn and forge ahead, strive to do a good job in hospital support services and strive to climb to a new level.