What we need to do is how to manage this property management company well and let them meet our requirements.

If the management plan you want to write may be very detailed, it is recommended to refer to the following aspects, in addition to the actual situation of the community to write.

1. Every province and city generally has residential property service standards, including service standards and requirements for various special services (cleaning, engineering, customer service, order maintenance, special services, etc.). ), specific requirements can refer to management.

2. Property services are generally divided into general daily services (cleaning, customer service, e-mail, vehicles and other daily services. ), planned services (such as facilities and equipment overhaul plan, regular cleaning of water tanks, regular fire drills, regular training, regular organization of cultural activities, initial inspection of typhoon flood control, etc. ), special services, emergency treatment and other items. However, in terms of control, it is mainly divided into planning, organization and implementation. In short, the property management company lists the service plan standards from several aspects of service, checks whether the service process meets the standards and verifies the service results.

3. It can be managed according to the relevant procedure documents and operation guidance documents of three systems (quality management system, environmental management system and occupational health and safety management system). If the property management company can implement the three system documents well, the service will generally be in place.

4. For the methods of inspection and feedback, we can start from the following aspects:

(1) Listen to the report and feedback the results through the regular meeting system (once a week or once a month) so as to improve.

(2) By selecting representatives of the owners, property representatives (district managers) and members of neighborhood committees to form an inspection team, conduct a general survey and spot check once a week or a month.

(3) Sign an agreement with the property management company to evaluate the nonconformities and make corrections within a time limit. Strict terms such as economic punishment and property replacement can be properly considered to ensure the continuous improvement of service quality.

(4) Publicize the inspection results in the community, and with the support of the owner, do a good job to achieve the effect of prevention and treatment.