Solutions to various problems in property management

(a) security personnel to identify suspicious persons.

1. Concentrate on duty and pay attention to observation;

2. When keeping a distance of about 20 meters from each other, pay attention to observe each other's facial expressions and movements;

3. Observe whether the other party's behavior is secret and whether there is a weapon;

4. Observe whether the other person looks flustered and answers fluently when asking questions;

5. Check whether the certificate is forged or not, and whether the certificate has any doubts;

6. Pay attention to whether the clothes are clean and tidy, whether there are blood stains and mud spots, whether they are barefoot, and whether they are injured;

7. Whether the articles carried are consistent with the identity;

8. When there are more than two people, check each other and keep a certain distance from each other to prevent the other party from suddenly attacking.

(2) handling disputes between security guards and each other while on duty.

Length If the other party doesn't understand the unreasonable behavior caused by fulfilling the obligations according to the regulations, first of all, keep calm:

2. If the other party's attitude is outrageous and unreasonable, the security guard on duty should exercise restraint to avoid conflict with the other party and prevent intensification of contradictions;

3. patiently explain that it is not difficult for the other party to understand and strive for the other party's understanding;

4. If one party doesn't listen to dissuasion, importune, or even abuse or beat people, it shall promptly notify the group leader and deputy group leader to stop the intensification of contradictions, and shall not fight with the other party, and arrest the perpetrators and hand them over to the public security organs.

(three) the management of personal belongings in and out of the management service area.

1. For the packages, boxes, articles and other materials carried by the owner, employees, customers and business personnel in the management service area, it is required to show the release form or shopping invoice issued by the manufacturer for the goods delivered by the owner (manufacturer) and accept the inspection by security personnel;

2. Carefully check whether the articles are in conformity with the documents, whether the documents are expired, whether the documents are forged, and release them after confirmation.

(d) Vehicle delivery material management

1. For vehicles leaving the management service area, the security guard on duty should carefully check whether the vehicles are loaded with goods.

2. For vehicles carrying goods, drivers are required to consciously show the release form of the owner (manufacturer) or the shopping invoice issued by the company.

3. Carefully check whether the documents are expired or forged, and confirm that the list of materials is consistent before release.

4. Handling methods for individuals or vehicles with inconsistent bills of lading or without owner's (manufacturer's) invoices:

(1) If there is no owner's (manufacturer's) invoice or bill of lading for an individual or vehicle, the security officer on duty should register the valid certificate of the individual or driver first;

(2) Please ask the individual or driver to return to the unit to deliver the goods to the owner (manufacturer) and reissue the release form;

(3) Immediately notify the foreman and supervisor, and send the personnel or vehicles to the security department.