Why are more and more owners unwilling to pay property fees?

We have a local community, the owner of which is the former rural residents who moved here before. It is said that residential property is facing the problem of difficult collection of property fees, even to the point of no money. So, what caused this situation? I had a conversation with one of the owners and gradually understood the clues.

According to him, all the owners in their community don't want to pay property fees for many reasons. The breakdown is as follows:

It is precisely because of the above reasons that the owners are determined not to pay property fees. Of course, the property also takes various despicable means to force the owners to pay the property fees, such as cutting off water and electricity for the owners. These owners are not vegetarians. They used to live in poverty in rural areas. When there is no water, they go diving to eat. When there is no electricity, they light candles. When there was no gas, they burned honeycomb coal ... after a long time, the hydropower company took the initiative to come to the door and asked the property to restore water supply and power supply to the owners. In this regard, the property is also very helpless.

Although this case has certain particularity, the truth highlighted in it is indeed universal. Why are more and more community owners unwilling to pay property fees? Not only because the service quality of the property is deteriorating, it can't satisfy the owners at all, nor can it make the owners feel that paying the property fee is equivalent and paid. Therefore, to solve this problem, the property needs to improve the service quality.

First of all, I am clear that I am also a property management practitioner; At the same time, I am also the owner. To answer this question, we can talk from several aspects:

1. As the owner, why do you feel unwilling to pay the property management fee?

A Whenever someone asks me a similar question, I always ask a question before communication: "Have you met the property manager in your neighborhood? Or have you seen it several times? " Because, I have lived in the community for 20 years and have never seen this "owner" once! Therefore, this kind of property management company can also let the serviced owners agree, which is really a big joke!

B: Have you ever seen some property management companies do "services"? As the owner, I often regard this as "management", talk about "managing this and that" or think about doing that. Who gave them such rights? By the way, it seems that there is a property management entrustment contract to support it, but the rights and obligations in the terms are being equalized, and how many owners can feel gratified? So many owners hate this kind of property management company, which is normal.

C human nature is "greedy" and "selfish". Everyone is for me, but I can be self-righteous. In fact, this land is the same as those "selfish" property management companies, so it will not be launched! Therefore, it is normal for me not to pay the property management fee, because they naturally want to take advantage of others! Restricting by legal means is one of the most direct and effective methods.

2. As a property management company, why do owners feel unwilling to pay property management fees?

A. I don't need to say this, but everyone must understand that it is caused by the inaction or chaos of the property management company! Because I don't know where I am, I didn't correctly correct my status as a "server" of the other party to the contract before and after entering the community, and overestimated my rights and obligations too much or too little. No matter how hard you try, it may be futile or counterproductive! What's more, the personal "excessive behavior" of some property management companies is the most direct trigger of distrust between owners and property management companies! As I said in the last paragraph, some "owners" are self-righteous, like boudoir, and they nest in their own one-acre three-point land as soon as they go to work (or his reason is to receive Party A/the owner's representative and important customers every day), but he doesn't understand who is paying him for that position? Why do many property management companies want to increase the collection rate of property management fees? 100% represents all owners, not a few key figures! ! ! If you can serve/satisfy 90% of all the owners, what troubles have those so-called key people caused? But sadly, they often don't care about the feelings of the industry! It's like I haven't seen a so-called "property master" in nearly 20 years. I believe many viewers have not seen it. Therefore, the owner's reluctance to pay the property management fee is largely caused by the property management itself.

Caring for each other, the property belongs to the owner, and paying the property management fee is to let the service company have enough operating expenses to perform the contract more comprehensively and provide quality services; This is a natural performance. So there is no need to discuss whether to pay or not. If you are not satisfied with the property management company that has fulfilled the contract, you can copy him and find another one you like. Unless you don't want to fulfill your rights and obligations as an owner, many times simply complaining or cursing can't solve the problem. As a property management company, if you can't position yourself correctly, the result of "taking money and not doing things" is inevitable.

There are many owners who have resistance to property fees. Many residential buildings have gone wave after wave, which is a common phenomenon. General owners have the following psychological attitudes towards property, which leads to their reluctance to pay property fees.

First, the property fee is worthless, but it provides huge profits for the property. Many properties employ several old people as security guards and several old ladies as cleaners. If maintenance is needed, it will be delayed again and again. If they can't do it anymore, they will find a temporary repairman, or they will hire some young people to fight with the owners often, which will make the owners feel a little timid when paying the property fee.

Second, their legitimate rights and interests are not guaranteed in the property, such as smashed windows and scraped bodies. Looking for property theory, the property says that there is nothing they can do, and if they don't take effective measures, they may lose trust in the property.

Third, some owners never pay property fees, but also enjoy the same rights and interests as the owners who pay property fees, which makes the owners who pay property fees psychologically unbalanced and simply gives up the idea of paying property fees voluntarily.

It is nothing more than 1, expensive 2, and the service enjoyed is not directly proportional to the property fee paid.

In a nearby Longhu property, the owner got married, the red carpet was laid directly from the entrance of the community to the unit hall, and the honor guard played music. I haven't heard of any family that doesn't want to pay. A building in Zhonghai, which is inaccessible to non-owners, is regularly cleaned with excellent sanitary conditions and high safety factor. Every owner is willing to pay. The service you enjoy is directly proportional to the cost you pay. Good service, you are willing to pay. The service is not good, no matter how cheap it is, it is not willing to pay. O I can't make it clear, and I can't investigate whether every owner has paid the property management fee. The payment rate is 100%. In view of the conclusion reached by chatting with the property director, there are indeed owners who don't pay: First, people are in other places, buying a house is an investment, and they paid it for a year when they took the house, and then they didn't pay it, on the grounds that they didn't have time to come over and it was inconvenient to pay it. Secondly, there are various excuses to shirk and find fault, but there are really few. Of course, I'm talking about high-end communities. I sold a house in a community in the 1990s. I didn't pay the property management fee for 8 years, and I found it when I handed over the house. The property has never been urged.

I just want to make it clear that if the service can keep up, the payment rate will naturally be high. To put it bluntly, there are all kinds of birds when the forest is big. No matter how good the service is, some people will say it is not good. As for the comment that I am naive and the payment rate is 30% to 50%, I really don't want to argue, and my concerns are different. I used to live in Kun Heng Da Jin Bi Tian Xia. After I handed over the house, I still used electricity for construction for two years, and there were power outages two or three times a month. You expect me to pay the property fee? So again, I just want to say that the service level is directly proportional to the payment rate. For a property that provides good service for most owners, the contribution rate is still pitifully low. Either the occupancy rate is low or there are too many rogue owners. You can't expect any good service with a property fee of 50 cents. The three-yuan property fee, service or slag, should start the owners' Committee to change the property. I just gave two examples, the example of high-end residential areas. There are many welfare houses around the unit, and the property is really slag, but they are basically old tenants who are familiar with security. Property management fees are also paid to the unit logistics, and some even don't have to pay, and the unit has subsidies. This category belongs to poor service, but the payment ratio is not low. Needless to say, the old residential area has low property fees, few service personnel, complicated owners' situation, and the house has been changed several times, and property management is still unknown. It is normal that the payment situation is not ideal. It's not surprising that I won't pay if your service is not good.

New residential area, a flat property of 23 yuan, I understand why you don't pay it. If it is not the result of vicious circle caused by many people's malicious non-payment, then I also support this service. Of course, it is better to negotiate with the property. Is the owner's property a relative of the boss?

Is there any basis for the question that "more and more owners are unwilling to pay property fees"? In proportion, there are more and more owners who may pay property fees; From the absolute data, the number of people who may not be willing to pay is increasing, because the number of blocks in apartments is increasing.

I now live in a small apartment community with the lowest level of property management. There is no property company, only a few property personnel left by the former property company are maintaining daily affairs. Apart from community sanitation, parking and occasional water and electricity maintenance, little has been done. Fortunately, the quality of the apartment is good, and there are few problems such as water leakage and wall cracking. So there is basically no trouble for the property management company.

Twenty years ago, when I first moved in, some owners threatened not to pay the property fee. There are no such rumors now. This community belongs to the school district, and there is demand, and the owners and the property live in peace.

The property management company has changed several times in the neighborhood where my son lives. In the early days, many owners complained that the east wall often leaked water, and later several property companies ran away. At that time, a few words of mutual understanding between owners were reviled by individual owners. The property company closest to my son's neighborhood is still responsible. Of course, some owners, including sons, are still somewhat dissatisfied; Think that their work is not in place. But now it is popular to go upstairs intelligently. Owners don't pay property fees, and property companies don't give access cards. So I have to pay.

I don't think paying the property fee will solve the problem. Now the service level of property management companies is that they may face the same problem. Security guards and maintenance workers are dragging their feet now. They procrastinate when they can, and they are a little lazy. Property companies can't do anything about them.

In order to solve this problem, I'm afraid the community should take the lead and the city should make overall plans to explore a unified property management road in the city. Before the problem is solved, the property management company has the responsibility to do things better and meet the needs of the owners.

The fundamental reason why the owners don't pay the property fee is that the two sides have different positions and they don't really respect and understand each other.

As a property management company, it is very good to be able to write 70% of the bid in the real sense. Most people just sweep the community and simply repair public facilities, which leads to the situation of collecting property fees without doing anything. Real property services include: sanitation and cleaning of public parts of public corridors, garbage removal and regular cleaning; Daily maintenance of greening objects, pruning, fertilizing and updating greening objects regularly; Public security management, with full-time security personnel on duty 24 hours a day; Maintenance of public reservoirs, public reservoirs in buildings should be cleaned and disinfected regularly; Hydropower management, daily management and maintenance of power distribution equipment, pump house and public hydropower facilities; Management of sewage equipment, cleaning and maintenance of drainage system, sewage pipeline and septic tank.

As the owner, it is usually crucial for him to pay the property fee, and the property should be done immediately. Most owners only rely on their feelings to serve the property, and often only evaluate the gains and losses of their own personal interests. For example, some owners think that the sanitary cleaning of their own stairs is not in place, or they don't pay property fees in case of disputes with property service personnel, and so on. Moreover, as the owner, he did not straighten his mind and thought that the property was serving the owner for no reason. Otherwise, why should he pay the property fee? Without empathy, if you work in a property company, can you meet your own requirements? In addition, many cases where property services are not in place are problems left over by developers, and the property has no ability to maintain it in place.

Finally, the problem of residential property and owners is just like the problem between every family member. There will always be some problems. Only by letting the two sides handle things calmly in the attitude of solving things, and at the same time clarifying their respective responsibilities and obligations and strictly observing them, the contradictions between the two sides will be effectively reduced, only reduced. It is unrealistic that there is no contradiction between the two sides at all.

Property management companies and owners should have a contractual relationship, one is paid services, the other is to provide services for others to collect money. This relationship is a reciprocal one. But in real life, it often shows more hostile relations, even incompatible. Of course, some owners do not pay property management fees for various reasons and reasons. But the most important thing is that the relationship between the owner and the property management has not been clarified and clarified so far. Now in a slightly larger community, the early property management is open, so there is an unreasonable relationship between property management and its owner Fang Kai. In their subconscious, they always think so. There is always a mentality that "I started this road, so I want to live here and leave the money for property management". The owner can't understand why I am willing to pay you the property management fee. Have you discussed with me how much you charge for this fee? Although the unit price is stipulated in the property management agreement, the format contract is entirely up to you. I can't buy a house if I don't sign it. The "unequal treaty" that the owner was forced to sign has made the owner very angry, so if you are not at home for a short time, or you are emotionally uncomfortable with your service or attitude, refusing to pay the fee will become a channel for you to vent your emotions, resulting in contradictions and relief.

To break this spell, the only way is to really implement the Provincial Property Management Measures. Every community should set up a property management committee under the supervision of the government district office, and the district office must take the lead, because according to the Property Management Measures, the owners should first submit a written application to the district office, and then the district office should take the lead to set up a preparatory group to hold the first owners' meeting. The preparations for the establishment of the general meeting include: electing the director and deputy director of the industry Committee. Whether to continue the previous property management or terminate the previous property management; If the previous property management is terminated, the self-employed property management needs to re-manage the property management agreement and sign the property management service contract. After the property management is hired by the industry Committee, the signed contract has legal effect, and the property management company accepts the supervision of the industry Committee, and you pay for your service! Naturally, at that time, if an owner refused to pay the money without reason, the industry Committee would not agree, and other owners would not agree. Even if the defendant finally goes to court, no one sympathizes with him!

There are several reasons why owners are unwilling to pay property fees.

First, the property service is poor. Generally speaking, some security guards are sloppy, public health can't clean up the garbage in time, the greening maintenance is not good, and the public space facilities are slowly maintained or replaced without maintenance.

Second, the residential access control security monitoring system exists in name only.

Third: the property encroaches on the interests of the owners, and it is not as good as the advertising income in the building and the ground parking space income.

Fourth: a few owners default on property fees for no reason, resulting in a broken window effect, and other owners will not pay if they follow suit.

These are common problems in many communities, and they are also the reasons why most owners do not pay property fees.

Let's talk about what money you spent on the property or what did you do with the property fee if the neighborhood you live in is still normal?

First: if there is an elevator in the community, the electricity fee, maintenance fee and annual security inspection fee of the elevator.

Second, the cost of pressurized tap water supply includes the maintenance cost and replacement cost of electrical equipment. There is almost no pressure on the water in the waterworks on the third floor. )

Third: the cost of garbage removal. (This is the cost for sanitation to drive a garbage truck to transport the garbage after the property concentrates it in one place. It seems to be a pay-per-view charge. This is the money collected by the sanitation. )

Fourth: the cost of cleaning septic tanks. (This garbage truck is also charged by time. )

Fifth: the electricity fee for public lighting in the community. (Lighting of street lamps and corridors in residential areas)

The above is the money that the property must pay, and it cannot be defaulted, otherwise the life of the owner will be greatly affected immediately.

This is actually a cycle, and the fundamental thing is the property fee. If the property fee is not charged, the property must first use the money in these places that cannot be defaulted. As a result, many jobs are short of people and many places are short of money. For example, health workers don't pay shift fees, one person does the work of several people, greening and watering, and there is no money to water less, which is a vicious circle. The only solution is for the owners to set up industry committees, gain the trust of all owners and communicate well with the property. If * * * can satisfy the owner, the owner will pay the overdue property fee, pay the deposit to the competent department and give the property three months. If there is no improvement, the property will be changed directly.

A big reason is that the property does not act according to the regulations or even only takes money, which is vividly reflected in some communities. Talk about a friend's community.

At the beginning, my friend bought the largest real estate in the local area, so many people bought it because it was big, because on the surface, it was the best in terms of residents, real estate positioning, green area, software and hardware facilities and so on. However, many people find that the property requirements are too unreasonable after buying a house.

First, the underground parking spaces and ground parking spaces in the residential area are only sold, but the price of a parking space is several hundred thousand yuan, which causes many owners to park their cars on the roadside at the entrance of the residential area, and it also affects traffic safety and is often posted, causing many owners' dissatisfaction.

Second, the elevator in the community is broken and the property is not repaired immediately. People are locked in the elevator for a long time. The business owner communicated with the property for many times, but it was obviously not solved.

Third, there is a problem with the security of the community. Often some outsiders can enter the community at will, causing economic losses to the owners of the community. Property does not guarantee the owner's life and property safety. I have been to this friend's community again. Although there are a lot of security guards in the community, they don't need the owner's confirmation to get in and out, and outsiders can get in and out directly.

Fourth, the garbage can is not processed in real time. Under normal circumstances, the garbage bins in each community should be arranged for cleaning staff to transport them out every day, but my friend's community is wonderful, and no one often comes to transport them for a few days and a week, resulting in piles of garbage at the door.

In fact, like my friend, many owners have encountered it, and the relationship between the owner and the property has been tense. The main reason is that owners pay property fees on time every year, but they can't get the same service. Even many owners feel that the property department has been managing them instead of serving the owners! As a result, many owners are unwilling to pay property fees.

As a service industry, property companies have imperfect elimination mechanism, opaque introduction mechanism and non-monitoring pricing mechanism. It has become a tool for developers, neighborhood committees and relevant personnel to collect money and harvest. Of course, the property of large housing enterprises is relatively formal and benign.

Example 1 The buildings introduced by the new building are all self-built, lacking experience and ability, not facing social bidding, and the process is opaque. Harvest owners crazily within 2 years before the establishment of the industry Committee. Did you get caught?

Example 2 The introduction of property after no property in the community was made difficult by the neighborhood committee, and the new property was abandoned at the suggestion of the neighborhood committee.

There is no property in the old community, and the government has designated some property companies. God knows who their relationship is and what the price is.

In short, appointment and elimination have nothing to do with the owner. If there is still time to fight after the establishment of the industry Committee, it is still possible. However, the time cost is very long, and there are many efforts, and there are still some dangers. Why are you not interested in the industry Committee?