Does Poly 400 complain about the phone to solve the problem?

"400" service telephone rarely appears in the real estate industry, even in the service-oriented property management industry. At present, there is no national unified "400" complaint telephone number in Shenzhen property management industry, and Poly Property is the first property management enterprise to use this telephone number to serve the national owners.

At present, Poly Real Estate has more than 60 customers serving the whole country. After receiving the "400" complaint, it will be transferred to the property management company in the city where the owner is located. For each owner's complaint, the company has certain complaint handling requirements. If it is not handled within the specified time, the system will automatically notify the property manager. If the responsible person fails to deal with it in time, it will be reflected layer by layer.

In order to install this system, Poly Property spent a lot of money, but in order to provide good service, she thought it was worth it. In addition to the "400" complaint telephone number, the director on duty was also piloted to be on duty 24 hours a day. Among the ten services provided by Poly Property, several service promises were initiated by Shenzhen, such as the 24-hour shift service provided by the district duty director to the owners.

Many owners complain that the warranty service is provided at night and the normal working hours can't meet the demand, so they set up three directors in each community to provide 24-hour service for the owners in shifts.