Who will evaluate the service level of the property?

According to the different needs of pre-residential property management, the property service standards are divided into five grades: one star, two stars, three stars, four stars and five stars. One star is the lowest grade, and five stars are the highest grade. The higher the grade, the higher the service standard. The grade benchmark price varies from month to month per square meter.

First, what are the residential properties most afraid of reporting?

1, report arbitrary charges

Managing a community is most afraid of being reported by the owners for arbitrary charges. If the owner reports or complains about unreasonable charges in property management, then the municipal and district price departments will carry out relevant inspections, which will bring great inconvenience to the property, so the property is most afraid of reporting unreasonable charges.

2. Report water and electricity.

The property has the right to charge the owner for utilities, but has no right to cut off water and electricity. It is illegal if the property is cut off from water and electricity. Therefore, at this time, the owner can go to the relevant water supply company and power supply company to reflect the situation, or go to the real estate administrative department at or above the county level to complain. Moreover, because of the property losses directly caused by water and power cuts, the property has to compensate the owners, and it is also a concern of the property to report the water and power cuts.

3. The quality of reporting service is poor.

Owners who are dissatisfied with the management quality of the property management company may complain to the owners' committee. The owners' committee has the right to review the management decisions made by the property company.

Second, the most malicious way to complain about the property

1: wechat official account online complaint: property complaint center

Step 1: Open WeChat, click the "+"sign in the upper right corner, add friends and official WeChat account, and enter: Property Complaint Center.

Step 2: Click on the property, complain online and give feedback!

2. Call the local municipal hotline 12345.

3; Solve it through community or street offices.

3. What telephone complaints does the property fear most?

1、 12345。 12345 is a convenience service hotline of local governments, which is used to help petitioners solve difficulties and problems encountered in life and production. It is called the people's help hotline. So if there is a problem with the property, the most convenient thing is to dial12345 directly;

2、 123 15。 123 15 is a consumer complaint hotline and a nationwide internet platform. If the attitude of property service is poor and the service quality is not high, you can complain to the relevant departments of real estate companies or consumer associations;

3、 12358。 12358 is the price supervision hotline. If the property fee is unreasonable, you can directly call 12358 or complain to the local price bureau.

4、 1239 1。 1239 1 is the urban construction service hotline. If the property is illegally built, encroaches on public places or green spaces, and the decoration management is not in place, you can complain to the local urban management department and call 1239 1 property complaint telephone.

5、962 12 1。 962 12 1 is the telephone number of Shanghai Housing Security Housing Administration. If you have any questions about Shanghai property, you can call 962 12 1 for consultation, complaint and warranty. The owner does not want to call 962 12 1 because the complaint will be recorded, which will have a negative impact on the property.

Legal basis:

property management regulations

Article 35 A realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Thirty-sixth property services companies to undertake the property, it should cooperate with the owners' committee for property acceptance procedures. The owners' committee shall hand over the information specified in the first paragraph of Article 29 of these regulations to the realty service enterprise.

Article 37 The ownership of property management houses belongs to the owners according to law. Without the consent of the owners' meeting, the property service enterprise shall not change the use of the property management house.