Online consultation of labor bureau

The telephone number of the Labor Bureau is 12333, which is a toll-free hotline.

service content

(1) Accepting reports, complaints and consultations on labor and social security business in the whole province;

(two) to provide national and provincial laws, regulations, rules and normative documents on labor security;

(three) to provide consulting services for the provincial labor and social security department to handle the formalities;

(four) to provide the Guangdong Provincial Social Insurance Fund Administration with social security services such as the information of the insured units and individuals;

(five) to provide basic medical insurance information inquiry services for urban workers in Guangzhou;

Employees leave their jobs for different reasons, and compensation or compensation is different according to the law.

The establishment of Ministry of Human Resources and Social Security has brought new opportunities for the development of telephone consultation service center, and at the same time put forward higher requirements for the construction of telephone consultation service system. Our department will jointly promote the construction and business development of telephone consultation service system from the following aspects.

1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.

2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.

3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities * * * to participate in the maintenance and use, realize the unification of standards, share resources * * *, and promote the interconnection and business cooperation of telephone consultation service centers around the country.

4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.

Baidu Encyclopedia-12333