How to improve the concept and skills of graduation design of property service

2 1 century is an important stage for the development, perfection and maturity of the property management industry in China. At this stage, the property management company's industry attribute is more clear: property service company, and its "service" nature is established. The competition of property service companies in the future will be a period of relying on brand competition, management competition and service concept competition. During this period, both the market and the owners will put forward higher requirements for this industry from service concept to service model, from management concept to market positioning.

Two. Training benefits:

Correctly understand the concept and importance of property service

Understand the important value of service consciousness and the internal function of service consciousness.

Understand the importance of property service consciousness

Understand the influence and force of property customer service on personal career development.

Strengthen the five practices of learning the awareness of property service and activate the subjective initiative of service personnel.

Enhance the high sense of responsibility of property service personnel and efficient implementation of rules, and enhance the sense of crisis.

Understand the necessary qualities, challenges and main difficulties of property customer service.

Strengthen the training of basic etiquette norms for property services.

Correctly understanding the importance of property customer relationship to individuals and enterprises

The important value of learning to effectively manage the expectations of property customers.

Learn the skills to effectively identify the needs of property customers.

Master the communication skills of property customer service

Master the handling methods of property customer complaints and complaints, and enjoy the whole process of customer service.

Strengthen the ability training of property customer service personnel

Focus on strengthening the stress management and emotional control of property service personnel.

Shape the sunshine mentality of property service personnel and glow their service passion.

Strengthen the work objectives of property service personnel, mobilize their work enthusiasm, and achieve a win-win situation for enterprises and employees!