Speech by excellent staff of customer service department

The customer service department is the external contact department of the company. The following are related articles I collected for you, hoping to help you. If you feel good, you can share it with more friends!

Excellent employees of the customer service department made speeches one after another, and time flies. Before you know it, you have been working in Jinghua Property for one year. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; There is a long way to go, and an excellent customer service staff must have a long way to go in the future.

It took a year to get familiar with it and study while working.

Every step has been warmly helped by company leaders, department managers and colleagues, and has been supported and recognized by most owners.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone and take notes. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

In the process of working, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the property industry and has little experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has been further calmed down.

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In my work and life, I deeply realized that the details should not be ignored and sloppy; The usual work leaders emphasize fine service and no dead ends in hygiene, which makes me deeply realize that only by going deep into the details can I get rewards from it; Details bring benefits and details bring success;

Today, I stand here with excitement on behalf of the company and the customer service department, and sincerely thank the company leaders, department managers and colleagues for giving me this opportunity and giving me support and help in my work. Thank other departments for their help and cooperation with our customer service department in their usual work.

In the new year of 20XX, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

1 Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette;

2 further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility and cultivate your enthusiasm for work;

Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

My biggest goal is to challenge myself, surpass myself and make greater progress in the new year's work! thank you

Speech by two outstanding employees of customer service department Dear leaders and colleagues,

Hello everyone!

Standing on the podium today, first of all, I am very grateful to the company for giving me an opportunity to show myself. I feel very happy.

Today, I represent not myself, but all the sunshine property employees who have worked hard in customer service positions and dedicated their youth and sweat to the development of sunshine property. Thank you!

Stepping into the door of Sunshine Property Company, with the enthusiastic help of all my colleagues, I grew up quickly and I was very happy at work. It is all the employees here that make me feel the warmth of the company's big family. It is you who let me know about the supportive working friendship between colleagues. You made me feel the friendship and affection outside of work. We cooperate with each other in work and take care of each other in life. Experienced the test of reception, house inspection, house collection, supervision and decoration, and service to the owners. Because our work has not only deepened our understanding, but also promoted the overall progress of our work. In my work and life, my dear colleague is the most lovely person. It is your careful guidance that makes me make rapid progress. It is your concern that keeps me grateful. Because of work, we have established a deep friendship. Because of work, we have become relatives who care about each other. You are the source and motivation of my work. Since joining the work, I have never forgotten to learn professional knowledge, constantly enrich and improve myself, know the responsibilities and tasks of customer service work, and understand the qualities and requirements that a customer service staff must have. In the face of owners' complaints, the property customer service center carefully receives every complaining owner, records relevant complaints in detail and feeds them back to the heads of relevant departments, who inform the customer service center through rectification, and the customer service center reports the progress of rectification to the owners, and finally solves the complaints. According to this process, our project department has completed many problems left over from the project. Through regular return visits and responsibility implementation, we not only strengthened communication with the owners, but also improved our service level.

In the new year, all our customer service staff will innovate their ideas and strive to achieve personalized service: no one has me, no one has me, no one has me; Strive to build an excellent team: further strengthen the organic combination of institutionalized constraints and humanized management.

Improve customer satisfaction and property fee collection rate. Customer satisfaction is the starting point and fundamental purpose of all our work, and it is also the guarantee for collecting various management fees. I believe: As long as we persevere, as long as we work together with one heart and one mind, and with our thoughtful service and sincere smile, we will certainly reap fruitful results.

The sun burns because it chooses glory; The sea is deep, because it chooses tolerance; The mountain is mighty because it chooses persistence. Choose customer service, because it entrusts my expectations and dreams.

Human life is limited, and serving the people is infinite. No matter when and where, I am willing to be a responsible person, never give up my study and hard work, never give up this upward state, and never give up my enthusiasm and confidence in my bones. Because I am convinced that responsibility will lead to success! Dreams will come true!

That's the end of my speech, thank you!