Job responsibilities and assessment system of customer service department

Customer service department includes many positions. Let's talk about the position of manager first. Please refer to the website /hypx/ShowArticle.asp for others? ArticleID=53553 or above, so it can be assessed according to job responsibilities, and each responsibility can define its own score. Job responsibilities of customer service manager 1. Under the leadership of the company (management office), be fully responsible for the leadership and overall work of the customer service department and lead the employees of this department to perform their duties. 2. Make a reasonable departmental work plan, and lead departmental employees to complete the work plan on time with good quality and quantity; 3. Responsible for the planning, organization, implementation and assessment of business training in this department, as well as the guidance, inspection and assessment of the daily work of employees in this department; 4 responsible for the follow-up and handling of major complaints and complaints from important business households within the jurisdiction; 5. Assist the leaders of the property management company (management office) to establish a good working relationship with relevant government departments such as housing management, street management, urban management, public security and neighborhood committees; 6, practice strict economy, control the department expenditure, to ensure that no overspending; 7, timely review and improve the rules and regulations and work norms of this department; 8, complete other work assigned by the leadership. Job responsibilities of customer service supervisor 1 Assist the department manager to be responsible for the daily work arrangement, supervision, inspection, coordination and daily skill training of customer service assistants; 2. Responsible for following up and handling all kinds of complaints that subordinates can't handle; 3, responsible for the supervision of paid service charges, and weekly summary turned over to finance; 4. Responsible for preparing and reporting the material plan and weekly report of the service center on time; 5. Be responsible for the management of fixed assets, equipment and facilities of this department; 6, responsible for emergency, assist the department manager for emergency scheduling; 7. Complete other tasks assigned by superior leaders.