Personal summary template of the hotel's own work.

The writing process of summary is not only a process of reviewing one's own social practice, but also a process of improving people's ideological understanding. After working for a period of time, write a summary. The following is a personal summary template of my own work in property management, welcome to read!

Personal Summary Template for Own Work of Real Estate 1

For 20 years, under the guidance and strong support of company leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company's management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented" and the company's development goals of "improving the level, creating benefits, building brands" and "service-oriented", through departments,

I. Personnel management

After the cleaning area is expanded, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each region, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operations, and adjust the operating standards, so as to basically meet the requirements of cleaning operations without increasing the number of personnel.

Second, training.

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master cleaning knowledge and meet the basic requirements of the company's cleaning work.

Based on the training of cleaning manual for cleaning personnel, combined with the actual situation at work, the following trainings were focused on: on-site work requirements, cleaning procedures, installation and gfd.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

On the basis of the original seven units, it has become eight units, and the main cleaners are carried out in the corridor and the periphery. In order to ensure the sanitary quality while implementing "unmanned cleaning", the cleaning frequency of cleaning inspection has been strengthened. The existing personnel can basically solve the health problem at any time within 30 minutes, but the corridor is often poor in hygiene during the peak period, which leads to the mess of the corridor.

In the aspect of "natural cleaning", the frequency of cleaning has been strengthened, from the original fixed planned cleaning to the current cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to projects under construction and municipal road construction, there is a lot of soil in the overall environment. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

Fourth, the completion of the clean-up work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily health maintenance work in peripheral public areas.

(3) Complete the training of new employees.

(4) Complete special cleaning service.

(5) Completed the work of cooperating with the house opening activities.

Verb (abbreviation of verb) health quality supervision

With the implementation of ISO 9001-2000-2000 quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, controlled the work quality with various records and systems, and summarized the problems existing in the work, further corrected them, and achieved good results.

Six, the problems in the work

1. cannot effectively remove the dirt around.

2. There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3. The peripheral hygiene can't reach the cleaning standard in winter.

4. The cost of replacing some cleaning tools will increase to some extent under the condition of ensuring the hygiene standards.

Seven. work arrangement

1, strengthen the training of cleaning department.

2. Arrange the daily work of the cleaning department.

3. Strengthen health quality inspection.

4. Strengthen personnel management.

In the past 20 years, the overall cleaning work has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders and the efforts of all cleaning staff, we will have better performance in 20__ years.

Personal summary template of the property's own work 2

I have worked in a property management company for more than a year. Looking back on this year's work, I have gained a lot. I have learned a lot from my professional ability to my ability to deal with people. In the past year, I served the non-local residents of the development zone with a pragmatic attitude and enthusiastic service concept. I earnestly complete every task assigned by the leaders, do my own job in a down-to-earth manner, and enthusiastically solve problems for the non-registered personnel in the development zone, so as to reassure the leaders and make my colleagues like it. This year's work is summarized as follows:

First, study hard.

I am still very young, and I have just stepped into the most important position. I lack working experience in many things. Due to my negligence in transferring to non-local residents, I may have adverse consequences. Therefore, I often ask old comrades for advice at work, listen more, think more and ask more questions at work, and practice more and sum up experiences and lessons by myself. Help colleagues to do more things outside their own jobs, so as to improve their professional level quickly, be competent for the work arranged by the leaders as soon as possible, constantly sum up and innovate in their work, and improve their working ability and efficiency. We should also improve our ideological awareness and political literacy. Although we are faced with migrants every day, it is precisely because of this that I should truly interpret the relevant policies of the state to the migrants in the development zone, so that they can know, understand and understand the policies, make correct choices in their work and life, make their lives happier and have more confidence in our work.

Second, practical work.

In the daily work, conscientiously complete their own work, down to earth. The work of transferring to non-household registration is complicated and there are many repetitive things. Sometimes the same thing will be repeated many times every day, so be patient at work and don't have negative emotions. What we do is window work, which represents the image of the government and the development zone. If there are negative emotions, it will not only hurt the hearts of non-local residents, but also affect the image of the development zone in the hearts of non-local residents. So in my work, I try to be proactive, meticulous and meticulous in handling every little thing in my work. Do not drag your feet, ensure the smooth development of daily work, adhere to civilized service and treat people warmly, and carefully collect and sort out daily office materials.

Remember what to remember, record important things and prepare reports. Accurate statistics of all kinds of data should be well-documented and well-documented. When leaders need it, they can quickly find data and clarify the source of data. Do a good inventory every day, sum up your imperfections seriously, and don't ask the same question twice. After finishing my work, I will actively help other colleagues and create a good working atmosphere for the company based on the principle of doing more and talking less.

Over the past year, I have gradually grown and matured in my work and study, but I am far from enough in transferring to a non-household registration. In the future, I will devote myself to all the work of transforming the development zone into Africa with a positive working attitude and full enthusiasm, do everything in a down-to-earth manner, strive to complete all the tasks assigned by the leaders, and do my bit for transforming the development zone into a harmonious and stable life.

Personal summary template of the property's own work 3

With the guidance and help of the company's leaders and the strong cooperation and support of relevant units, the overall work of the property management company has achieved certain results in the first half of the year. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

I. Property management work

To improve service quality, standardize residential property management as the goal, people-oriented as the purpose, strengthen management, and conscientiously implement the residential property management system. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity. The inlet and outlet pipes of the roof water tank in the residential area are cancelled, which improves the water supply quality and reduces the leakage. Continue to improve the hydropower metering device. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.

Standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community. Weeds in the residential area have been thoroughly cleaned up, and the living sanitation environment in the living area has been improved. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners. Strengthen vehicle management in residential areas. Continue to do a good job in cleaning up the sanitary corners and weeds in the community and eliminate the sanitary corners.

The daily maintenance of living area greening is managed by special personnel. Prune some branches that affect power supply in time to ensure the safety of power supply. The dangerous trees in the living area were investigated and counted. Large-scale mechanical spraying of pesticides was carried out on the plants in the green space in the living area to eliminate pests and diseases, thus maintaining the good growth of trees.

Second, the problems to be solved in the work

At present, all the greening expenses have been used up, and the greening work cannot be carried out normally in the second half of the year. However, the daily maintenance, power pruning and greening of dangerous trees are urgently needed. Because it is inconvenient for our unit to manage and control the water and electricity in the factory, in order to achieve the purpose of strict management and control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.

Three. Work plan for the second half of the year

Complete the overhaul of the west side of the office building, the main water supply valve and water meter of the garage, and transform some pipelines. Improve the electricity metering device of single apartment as soon as possible. Strengthen water leakage detection and improve water recovery rate. Continue to strengthen the daily maintenance and management of greening. Complete the cleaning of dangerous trees in the living area to ensure the safety of the living area. Continue to strengthen the management of sanitation and cleaning, and deal with garbage removal in time; Continue to strengthen the security work of closed management community, and do a good job in the management of past posts and night patrols.

Personal summary template of the property's own work situation 4

This year, the work of the customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty first, hard work" has been deeply rooted in people's hearts and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses. Personal work in the past year is summarized as follows:

One is to deepen the implementation of the company's rules and regulations.

On the basis of the preliminary improvement of various rules and regulations, in accordance with the spirit of the instructions put forward by the leaders of "laying the foundation in one year, upgrading in two years, and creating excellence in three years", we will constantly learn and master the relevant laws and regulations on property management and service charging standards, and be familiar with the basic situation of community owners and facilities and equipment. Wholeheartedly committed to improving the sense of teamwork, under the leadership of the company, we are constantly advancing towards the goal of excellent service, and have won wide support, understanding and positive praise from the majority of owners.

Second, deeply understand the basic situation of the overall project of the park.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, the implementation of customer service assistant job responsibilities

Complete the patrol inspection and record of vacant houses once a month, find out the equipment and facilities and deal with hidden dangers, correct the violations and violations of decoration management regulations, and issue _ rectification notices when checking the situation in the area of responsibility every day, including decoration garbage piling, sanitation of the area of responsibility, occupation of public areas by the owner, unauthorized modification of equipment and facilities by the owner, stacking of sundries on air-conditioning seats, hanging of advertising banners, etc.

Responsible for following up the maintenance of waterproof in the park, checking and recording the water leakage on site, and notifying the construction unit to repair and deal with all kinds of water seepage and water leakage. Among them, the loss caused by maintenance and the request for recovery and compensation from customers have been reported to the department manager step by step for proper handling and settlement. In the area of responsibility, communicate with the construction unit at any time about the contact and handling of civil plumbing repair, and the handling rate is over 98%. The rest are caused by the hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and handling.

Fourth, innovation, and constantly improve their own literacy.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down. I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

In the future, I will continue to study the basic provisions of property management and master relevant laws and regulations. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis. Further improve their own character, improve their work patience, pay more attention to details, strengthen their sense of responsibility and cultivate their enthusiasm for work. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Personal summary template of the property's own work situation 5

Time flies, 20 years have passed in an instant, and we will usher in a new 20 years. Looking back on the past year, our work has gained and lost, with good and bad results. In order to give full play to our advantages, overcome our shortcomings and do a good job in the future, we summarize our work in the past year as follows:

I. Internal management:

Due to the continuous development of the company, the security team is also increasing. Excellent team is an important guarantee for doing a good job. When recruiting security guards, we always adhere to two principles. First, candidates must have excellent personal qualities, correct quality and good mental outlook. Only in this way can the spiritual outlook of one of our properties be shown to the society and more people know about one of our properties. Second, resolutely do not recruit people with criminal records to better ensure the quality of our team. Although we pay attention to staffing, we also pay attention to improving quality. In terms of team building, we adhere to the two principles of emphasizing quality internally and image externally, and organize personnel to carry out emergency training many times, such as military posture team training, polite explanation, fire emergency training, emergency plan drills, etc., and constantly strengthen the quality of security personnel through training. To better provide quality services for owners, establish a good self-image and corporate image, and promote the healthy development of our property management company. During the training, we not only exercised the coordination ability among the players, but also exercised the spirit of teamwork, so that the players can master the basic skills as soon as possible and meet the requirements of the company. This year, due to the difficulty in recruiting security personnel, the company leaders adjusted the security salary in time. This major reform has effectively eased the pressure of recruitment difficulties, and solved many problems that have long affected the management of security departments in 2009, such as serious shortage of staff, lack of posts, accumulated rest and so on.

Second, do a good job in the security of the community.

This year, the Security Department continued to do a good job in the daily safety management of residential quarters, strengthened the daily safety inspection and inspection supervision and management of residential quarters, conducted regular safety inspections, and focused on strengthening the management of individual residential quarters with many potential safety hazards. For example, in a residential area, there are many foreigners, many vehicles and a large residential area, which is prone to theft. In order to avoid being stolen, we adjusted our working methods in time.

1. We have implemented a card issuing system for all vehicles entering and leaving the community. People without cards are not allowed to enter or leave the community. If necessary, they should call the owner and get the owner's consent before entering the community.

2. We have implemented the lock inspection system for electric vehicles. Every electric car entering and leaving the community should check the lock. If the lock is marked by others, it shall be detained immediately and released after verification. Foreigners must register with valid documents (such as ID card and driver's license) when entering the community, which ensures the safety of the community and the normal working and living order of the community owners.

Thanks to our earnest work, in the past year, our security guards * * * caught two criminals who stole electric cars and two criminals who stole building materials on the construction site. One is handled by the criminal police team and the police station respectively. At the same time, we also vigorously develop good deeds. In the past year, our security guard found four mobile phones and a laptop on patrol. Our security guards vigorously carry forward the spirit of finding money and returning things to their original owners, and all of them have been rewarded and commended by the owners and leaders.

Third, cooperate with the company's service center to do a good job of service and guarantee.

This year, the security department actively cooperated with the service center of the company to do a good job of security during the handover of the company sports meeting, XXX Phase III and XXX Community, so as to ensure the normal order at the sports meeting site and during the handover.

Fourth, improve their own quality and move the owners with practical actions.

Because the security guards shoulder the public security management of the community, it is bound to stop some illegal acts in the community. However, individual owners are extremely ignorant and repeatedly beat and scold our security guards, which has threatened our personal safety. But we always adhere to the company system, do our best to fight back and scold, and explain to the owners many times. Because our security guards always keep a calm attitude to deal with these problems, we have won the support of the majority of owners and further improved our security work. Summary of the annual work of residential property: For the safety of the residential area, the security guards who stand guard outdoors are highly responsible. During their on-the-job 12 hours, no matter whether it is cold or hot, windy or rainy, they stick to their jobs and direct vehicles to go in and out. Especially in the cold winter, some security guards are cold and numb, and have never left their posts. This spirit has been well received by employees and owners.

Of course, we still have many shortcomings, but I believe that with the care and guidance of leaders, the help and support of colleagues, and the efforts and cooperation of teammates, our security will be more perfect and mature. The above is a summary of the work of our security department for 20 years. Please criticize and correct me without delay.