Summary of probation period at the front desk +09

Probation period, for new employees, is the first few pages of the book of company career. The front desk is the starting point to show the company's image and service. So how should I write the work summary of the probation period at the front desk? The following is a summary of the probation period of "Front Desk +09" that I shared with you. Let's have a look. I hope you like it.

Summary of the probation period at the front desk 20 19 (1) My probation period is coming to an end in a blink of an eye. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

Second, take the initiative to learn, adapt as soon as possible, quickly get familiar with the environment, actively consult with leaders and colleagues, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.

Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.

Fifth, do a good job in answering the phone, refuse to promote harassing calls, and transfer important calls to relevant departments in time. If no one answers, make a good registration and report to the relevant departments or personnel in time.

Six, strictly control the personnel in and out, non-company personnel, in addition to the company personnel to lead, should first ask their purpose, polite response, and then call the relevant internal personnel to allow access, before release.

Seven, to assist other departments to do all the work entrusted by the temporary.

In addition to the tasks that the front desk should complete, at the same time, as a customer service staff, I should also do the following:

First, for the handling of merchants' inquiries and complaints, we should be warm and thoughtful, polite and standardized, accept them patiently and carefully, and make corresponding records. If you encounter problems that you can't handle, you should first patiently comfort your customers, explain to them, stabilize their emotions, report to their superiors in time, and solve the problems.

Second, for the daily maintenance work of merchants, the name and telephone number of the maintainer should be registered after receiving the maintenance call, so that the maintenance department can follow up, fill in the warranty form quickly and hand it over to the relevant department, and file the maintenance form number after being confirmed by the industrial and commercial households.

Third, assist other employees in the customer department to complete other tasks entrusted by the leaders.

After the probation period is over, it will be a brand new beginning. As a member of xx, I will do my best to do my job well and assist other departments to complete the entrusted tasks, study hard related knowledge, improve my working ability and basically improve my own shortcomings. Finally, thank the leader for giving me this opportunity. I will work hard in the future and constantly improve my ability and quality in all aspects in order to be a competent person and contribute to the development of the company!

Summary of the probation period of 20 19 at the front desk (2) On October, 20 19, I joined xx Group and started my first job after graduation. Working hours always pass quickly, and the probation period has passed three months in a blink of an eye. In the past three months, I always feel that xx is a respectful and understanding group and a warm and harmonious family.

Let's start with the interview. I accidentally broke into the production workshop on the second floor that day and saw everyone wearing hats and masks through the glass window, concentrating on their work. Up to the fourth floor, the front desk is very polite and enthusiastic. In corridors and offices, everyone will nod and smile when they meet, and everyone has a harmonious smile on his face. In particular, X's general smile and soft tone are so amiable. Suddenly, I decided in my mind that this must be a good leader and this company must be a good company.

As soon as I got to work, I caught up with a large-scale activity of the company-the opening ceremony of ——xxx base. We prepared the meeting materials, arranged the scenes, and put on beautiful and festive dresses as etiquette. The next day's meeting activities, people in our center volunteered to stay and work overtime, which reflected the work style of xx people, and dedication and loyalty can be efficient. Director X said that such activities were not the busiest time, which made me feel the strong comprehensive strength of the company and the sense of accomplishment brought by the work for the first time. Get up on time every morning, go to the canteen to have breakfast, and then queue up on the playground to do collective morning exercises. Morning exercises can refresh your mind and start a day's work. After a busy day's work, I walked with my colleagues at night and listened to the sound of playing basketball on the court, as if I were on campus.

I am very happy to work in xx. Whenever I put in time and energy to finish the same job, I will be full of sense of accomplishment, just like finishing the decoration of "harmonious home for workers" and restoring a bright and clean borrowing environment. Every time I enter the library, I feel particularly warm.

Of course, there will be problems occasionally. For example, I don't like going to the utility room because the items in it are messy and extremely hot. They all call it a sauna room. Every time I have to look for something in it, it is a very helpless thing, because the goods are in a mess, it is not easy to find, and I am anxious if I can't find them. Until one day, I finally made up my mind to tidy it up, and now I have become a lot more enlightened. The most important thing is to organize yourself, and then know what materials are inside and where to put them. When I am happy, I feel a little guilty. Managing and being familiar with the company's activity materials is the most basic and essential job of corporate culture clerks. I shouldn't put it in order because it used to be a mess. How can I clearly know which items are there and where to put them? How can I take it out immediately when I need it urgently? Even if it is uncomfortable to stay inside, as long as you make up your mind and work hard, you can finish it soon. You must not be lazy in your future work, and you must not be afraid of luck. This is an extremely irresponsible performance of work, which reduces your work efficiency and quality.

Of course, in the last three months, I found many shortcomings in my work. Not good at summing up experience, learning from mistakes, looking for more convenient solutions to problems and pursuing efficiency. So I hope that in the days to come, I can gradually improve myself through my own efforts and everyone's help. Here, I would also like to report my work with General Manager X in the past three months as follows:

I. Responsible for the declaration of relevant expenses.

The expenses incurred by the activities of a department or company need to be filled in as expenses Dan Chong offset or prepaid, and relevant details should be attached to the expense list and submitted to the Finance Department. The forms of expense reimbursement are cash, remittance and offset. These need to be noted in the remarks column. The attached details are divided into invoices, receipts and vouchers. Invoices and receipts cannot be placed behind the same expense sheet, and should be filled out separately. All submitted expense forms need to be registered in detail in the account book, and corresponding comments need to be made in the account book after expense reimbursement. You need to fill in the expense list carefully and register it.

The second is the filing of articles of relevant groups and the posting of departmental articles, the daily maintenance of publicity columns, and the timely updating of publicity contents.

Each issue of "Box" should be posted as soon as possible until the next issue of "Box" is replaced. General event announcements are torn up after the event, and they are usually torn up after three days of writing. Letters of commendation can be posted for a week.

Three. Issue and filing of each box

First, print the envelope from the box. X-ray is one of the important ways for xx to communicate with customers, and every time it is sent to the box, it needs a series of preparations. The first is to print the sent envelope. Before each printing, I will communicate with all departments by telephone to determine whether it is necessary to update the data and adjust the mailing list; Then link to send the data and prepare the corresponding envelope. Next, this is one of the key points of the work-do a good job of packing boxes, and classify and count envelopes sent from different regions. Classify and register according to different delivery areas. Generally, the areas that need to be divided are Guangzhou, Panyu, Conghua, Huadu, other cities in the province and outside the province.

4. Making, printing and issuing greeting cards for employees' birthday gifts, wedding gifts, maternity gifts and pensions.

Need to confirm and sign for the list.

5. Be responsible for arranging all kinds of meetings of the enterprise, and notify relevant departments to conduct meeting work, debug equipment and welcome speech, manage the daily use of meeting rooms, and check and set up daily.

Except for the temporary meeting, all preparations should be made one day in advance.

Six, decorate the "harmonious home for workers" and do a good job in the management of related books.

Seven, management of corporate cultural activities, management of cultural room.

8. Collect and update the contents of the group display screen every month. My job is mainly to collect inspirational sentences suitable for the company culture.

9. Prepare and assist the publicity materials and activity materials of the Group.

X. Transmission of related faxes

Xi。 Reception and etiquette of important meetings and activities

Twelve, do a good job of filing and updating the training files.

Thirteen. Complete the temporary work arranged by director X.

This is what I have done in the past three months.

Xx is another school after my graduation, where I study, experience and grow up. But I know that I can't treat the company as a school. Although you can learn a lot, you still have to pay and contribute to the company.

I hope Mr. X will give me more valuable advice in the future, so that I can make a qualitative leap from the accumulation of quantity. Finally, thank you for your busy schedule to review my work summary.

Summary of the work of the probation period at the front desk (20 19) (3) I officially worked at the front desk of the customer service department on xx, 20 19. The probation period is three months, and the time has passed silently in a blink of an eye, and the probation period will be over in a blink of an eye. Looking back on the past three months, I can't help feeling a lot ... It was a precious experience in my life and left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of the same party circle; I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with my work, I gradually understand the spirit of "dedication, exploration and transcendence" in the circle of Tongfang, and unite and cooperate, pioneering and innovating, which has added new vitality to the steady development of the circle of Tongfang. Under the careful care and guidance of leaders and colleagues, I have made some progress in all aspects through my unremitting efforts. Now I will make the following report on my work and study.

My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After I went to Beijing for training in mid-April, I got a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also got a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.

Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I would like to contribute all my strength to the vigorous development of the same circle of people.

20 19 (4) summary of the probation work at the front desk How time flies. In a blink of an eye, I have been in the company for three months. During the three-month probation period, I got along well with my colleagues and worked as the front desk of the company under the guidance of the leaders and the cooperation of my colleagues. During the three-month probation period, I not only learned the company's rules and regulations, but also learned the corporate culture. And have a deeper understanding of the work at the front desk:

If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well.

The main work of the front desk is to receive guests, transfer calls, send and receive faxes, copy and register. You should also have a general understanding of people entering and leaving.

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no peculiar smell and the air is smooth.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.

The work scope of the front desk work done during the three-month probation period may be smaller; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.

In this year's work, I will constantly improve my image, work quality and efficiency. And sense of responsibility

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Good service attitude, accumulated experience in receiving guests and left a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.

(4) Strive to create a good prospect environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.