Landscaping project warranty and after-sales service measures?

1 responsible subject and service object

1. 1 After the project is completed and accepted, our unit will issue a quality warranty to the tenderer.

1.2 The project manager department responsible for the landscaping project is the main body responsible for the implementation of the project warranty. Under special circumstances, the company will arrange other personnel for the warranty.

2 service items

2. 1 We carry out maintenance according to the Technical Regulations for the Management of Lawn Planting and Maintenance and the Technical Regulations for the Management of Urban Greening and Maintenance.

2. 1. 1 Planting maintenance period: 2 years.

2. 1.2 installation and decoration of electrical pipelines, water supply and drainage pipelines and equipment: 2 years.

2.2 Party A and the property management unit have the obligation to provide landscaping technical consultation and business training free of charge, such as equipment use training, garden planting and maintenance training.

Three return visits

3. 1 Contact the construction unit and the property management unit in time for a return visit. During the return visit, listen carefully to the opinions and suggestions of the construction unit and the property management department, and check the quality of landscaping buildings and the operation of hydropower equipment; Make a record of the return visit to the questions raised, and the record needs to be signed by the recipient and fed back to the quality inspection department in time.

3.2 For the problems found in the return visit, the quality inspection department, technical department and water and electricity professional department shall go to the site to understand the situation, and after reaching a warranty or maintenance agreement with relevant units, organize a warranty team to carry out maintenance.

4 Warranty period work summary report

After the expiration of the warranty period, our unit shall go through the handover procedures with the construction unit or the property right unit entrusted by the construction unit, and sign the "Handover Sheet for Completed Projects after the expiration of the warranty period"; The project manager department shall prepare the warranty work summary report of the project undertaken in time, report the warranty items, warranty services and warranty service evaluation in detail during the warranty period, and report the warranty work summary report to the quality inspection department for the record.

Five inspection methods

5. 1 The Project Department shall organize relevant personnel to check once a week, make records, and make timely rectification when problems are found.

5.2 The company conducts routine inspection every month to point out the problems. After rectification by the project department, the receipt will be returned to the quality Hui Fangzu of the quality inspection department of the company.

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