Is the property a management owner or a service owner?

Property management includes basic business of property management, community service and other contents agreed in the property management contract. , its content and property management fees should comply with the principle of reciprocity. For this kind of community service carried out by the property, some may be free services, and some may be paid services.

Owners are very sensitive to service, and the relationship between property and owners is long-term. What the owners need is a clean and tidy living environment, a safe and hygienic living environment and an orderly environment. To put it bluntly, property service is to protect the environment of the public area of the community, including safety, hygiene and order, and at the same time let the owners feel the good service quality of the property, that is, efficiency, quality and attitude. Only in this way can the owners feel the warm and harmonious community atmosphere.

Attributes can be understood by decomposition. Property refers to facilities and equipment, while property management only refers to the management of property to ensure the normal operation of facilities and equipment, not the management of owners. Industry refers to the owners. Only by managing things well can we serve the owners well. Property management is a professional term in the industry, and it may be more appropriate for owners to call it property service.

In addition, the property has the responsibility to discourage uncivilized behavior in the community, so the property will inevitably offend some owners. At this time, people are reluctant to pay property fees. In fact, the contradiction between the two sides cannot be attributed to the whole industry. Generally, the property will be considered by all owners, while individual owners will only consider themselves, so the judgments made from different angles are naturally different.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 942

General obligation of property service providers Property service providers shall, in accordance with the agreement and the nature of the use of the property, properly repair, maintain, clean, green and manage some owners in the property service area, maintain the basic order of the property service area, and take reasonable measures to protect the personal and property safety of the owners. Property service providers shall take timely and reasonable measures to stop and report violations of public security, environmental protection, fire protection and other laws and regulations in the property service area, and assist the relevant administrative departments to deal with them.