Seeking the service concept of property employees

The object of property management is property, and the object of service is people, that is, the owners and users of property. Managing things well is also to serve good people. It can be said that property management is all for people, or above all for people. This is the basic starting point and destination of property management services.

Property management refers to the multi-functional and all-round unified management of all kinds of properties that have been put into use by property managers by using modern management means, providing efficient and thoughtful services for property owners and users, so as to improve the economic value and use value of properties. It not only provides management services for the real estate itself, but more importantly, it builds a healthy and open environment, which is conducive to the communication between people, the harmony between man and nature and people and culture. Therefore, property management companies should gain the trust of owners and participate in market competition with high-quality and efficient services, so as not only to gain a firm foothold for their own companies, but also to achieve good economic benefits of social assets.

Property management is a well-known virtue industry, so the owners' recognition and affirmation of property services are all subtle touches. Therefore, service personnel are required not only to achieve the desired effect of the owner, but also to win the satisfaction and recognition of the owner, not to be sloppy, but to be meticulous and accurate. These basic requirements should always be implemented in the service to customers.

In the new service structure, the first floor is the owner, and the requirements put forward by the owner are directly received by the property customer service assistant through a very smooth and barrier-free channel. The property management center and even the whole property management company should work around the needs of the owners. If the image metaphor is used, the owner is the sun, and the work of the property management company should revolve around the sun like a planet. It is not a segment or a point, but a complete circle. Property service personnel should not only finish their work on time with good quality and quantity, but also satisfy the owners in language, expression, body and attitude. Perhaps just a smile in the property service can play a very important role in the image of the property management company.

Of course, there are many factors that affect the development of enterprises, but to sum up, it is nothing more than time, place and people. The "opportunity" mentioned here refers to the objective economic environment and opportunities; "Geographical location" refers to the enterprise's own resource advantages; "Human harmony" refers to the adjustment, unity, harmony from top to bottom, harmony from left to right, harmony and prosperity, harmony and prosperity of interpersonal relationships. Therefore, among these three elements, "human harmony" is the most precious. Therefore, in order to survive and develop under the conditions of market economy, property management must adhere to "people" as the core, fully mobilize the subjective initiative of employees, take the needs of owners as the starting point, and take a scientific and perfect system as the guarantee to provide users with unified, all-round, multi-level and professional management services, which is the need of social development, the need of enterprise survival and the only way for enterprise to win.