Who can tell me how to do the marketing planning of real estate?

Telephone is an important tool for property managers to communicate with owners. It should be said that the importance of such tools stems from modern people's cherish of time and desire for convenience. Owners hope that a short message can solve the problem, so they should not let the owners run errands themselves; If the host wants to know the problem by phone, don't let the host go up and down the stairs. If the owner is far away from home and can understand the situation at home, he must provide such equipment so that customers can have the opportunity to understand. The owner is God and the owner is the object that the property management company should serve well. And these problems are not difficult to solve, as long as you have the property management call center system of Yiketong. The system can help the management to realize unlimited communication with customers. Its front-end telephone access part is designed according to the business process model of the property management company, and its back-end also integrates the main departments of the property management company-management department, finance department, landscaping department, cleaning department, security department, technical inspection department, wine distribution department and office. The system is a brand-new customer-centered service model, a good solution for property management companies to provide service quality, and should be an indispensable part of every property management company's customer service system. System function 1, interactive voice response (IVR) Interactive voice response can automatically play pre-recorded voice files by the system, or retrieve text information from the database in real time, and then play it out in real time through TTS (Text to Speech). The automatic answer of these system platforms can save labor costs and reduce manual duplication, thus effectively improving work efficiency. There can be automatic voice service consultation, automatic broadcast of announcement information, policy explanation of property management company and other issues that the owners care about but do not need to set up a separate manual agent to solve. 2. Intelligent traffic distribution is the basic function of traditional call centers. Of course, it is also an indispensable part of the property management call center system. There are many owners of property companies, but the number of owners who use the call center system will change with time. Therefore, when choosing the number of outside lines and seats, the average state should prevail, and only in this way can it conform to the principle of economy. Taking the average state as the standard will inevitably lead to the peak period, and many car owners can't make a phone call. Intelligent traffic assignment can solve this problem well. Can minimize the owner's irritability, and can record the phone when the owner is disconnected, so as to call back in time. As for the allocation of telephone to that seat, there are many ways, which can be chosen at will, allocated equally, and allocated according to the job number and business volume. This flexible distribution method provides great convenience for managers. 3. The incoming call of the seat has caller ID function. When the host makes a phone call to the seat, the seat will display the identity, number and source of the caller. Last call time and other information. So that the seating staff can accurately identify the incoming number, identify the identity of the owner and identify the possible intention of the owner according to the historical data. According to the different identities of the owners, prepare relevant materials to provide them with more targeted services, and the new owners establish customer file information. 4. Automatic SMS sending and receiving is an economical communication method, which is very popular for both individual owners and corporate legal persons. Publicize rules and regulations, notice of power failure and water stoppage, notice of arrears, reminder of customers' arrears, etc. through SMS. It can also be done in this way. 5. Free long-distance calls can realize triple play, and owners can communicate with property management companies through fixed telephone networks, mobile phones and the Internet. Provide multiple PSTN, which can be added at any time, and realize zero charge (long-distance and local calls) for all telephone calls of property management companies of branches all over the country. 6. Call management monitoring mainly records and monitors the call between the agent and the owner, which can test the working attitude and quality of the agent and realize efficient office work. There are a variety of recording methods, a variety of backup methods and a variety of query methods. 7. Manual attendance service Manual attendance mainly accepts emergency assistance, water/gas/electricity/house maintenance services, customer complaints and suggestions. 8. Active outgoing call service uses the outgoing call function of the call center itself. This platform can actively contact customers according to its own customer database, and provide users with services including family service, user return visit, reminder function and so on. The 9400 number can be dialed through various national communication tools, avoiding long-distance calls.