Responsibilities of 2022 Property Customer Service Supervisor

The property customer service supervisor needs to be serious and responsible, patient, have good communication skills and service awareness, and be able to lead a good team to complete the company's work tasks. The following is my carefully collected job responsibilities of the property customer service supervisor. Let me share them with you and enjoy them.

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Responsibilities of property customer service supervisor 1

1, responsible for the daily affairs arrangement and management of the customer service department, checking and supervising the quality of customer service and improving the service level;

2. Grasp the tenants' situation, organize and solve tenants' complaints in time, and be responsible for arranging relevant return visits;

3. Follow-up of property services such as engineering maintenance and timely feedback of information;

4. Grasp the payment of property fees and rents. And organize the payment of expenses in time.

Responsibilities of Property Customer Service Supervisor 2

1, fully responsible for the organization, arrangement and quality management improvement of customer service for high-end residential projects;

2. Responsible for the development and maintenance of customer relationship and the handling of various complaints;

3. Responsible for the customer's return visit and the overall management of service satisfaction;

4. Responsible for the collection and management of property fees;

5. Be responsible for the training, use, management and care of customer service personnel;

Responsibilities of Property Customer Service Supervisor 3

1, familiar with property management and related laws, regulations and policies, as well as all kinds of property management knowledge, and can effectively use it;

2 actively put forward opinions and suggestions on the work plan of residential property management services;

3. Assist in receiving and handling complaints, return visits and information feedback from operators, formulate corrective and preventive measures and report them to the project manager;

4. Establish a close and friendly relationship with the owners, be familiar with the situation of the owners in the community, actively communicate with the owners, and visit the owners regularly;

5, timely reflect the opinions and suggestions of the owner to the project manager;

6. Be familiar with the structure and management requirements of residential houses and various public facilities, and meet the reasonable requirements of the owners in time;

7. Do a good job in the occupancy of the owner (user), establish the owner (user) file, sign relevant management agreements, cooperate with the engineering department to supervise the decoration, organize the acceptance after the decoration, and establish the owner (user) project file;

Responsibilities of property customer service supervisor 4

1. Familiar with property management and related laws, regulations and policies, as well as all kinds of property management knowledge, and can effectively use it.

2. Actively put forward opinions and suggestions on the work plan of residential property management services.

3. Responsible for receiving the owner and visiting guests, patiently explaining the owner's complaints and handling them in time, with the complaint handling rate reaching 100% and the complaint return visit rate reaching 100%.

4. Establish a close and friendly relationship with the owners, be familiar with the owners of the community, actively communicate with the owners, and visit the owners regularly.

5. Reflect the owner's opinions and suggestions to the project manager in time, and submit the proposal of the community owner on a regular basis.

6. Be familiar with the structure and management requirements of residential houses and various public facilities, and meet the reasonable requirements of the owners in time.

7. Do a good job of owner (user) check-in, establish owner (user) files, sign relevant management agreements, cooperate with engineering department to supervise decoration, organize acceptance after decoration, and establish owner (user) engineering files.

8. Be responsible for answering the owner's call for repair, carefully record it, quickly convey it to relevant departments, and pay a return visit to the owner in time.

9. Do a good job in compiling the list of property management fees, public * * * assessed fees and special service fees, do a good job in collecting them, and properly explain the related issues raised by the owners.

10. Complete other tasks assigned by the leaders.

Responsibilities of Property Customer Service Supervisor 5

1, regularly report the work of this department to the management office manager, and put forward suggestions or opinions;

2. Strengthen communication with other departments and cooperate with each other to achieve the company's * * * management objectives;

3. Guide, supervise and assess the work of subordinate employees, and deal with work problems within the scope of their functions and powers;

4. Follow up the owner's repossession, decoration, certification, release of goods and missed repair works after repossession;

5. Supervise the renovation works of the owners and tenants, deal with illegal operations in time, and make daily work records;

6. Keep close contact with residents/owners, solicit users' opinions and suggestions regularly, and organize a survey and evaluation of users' opinions every six months;

7. Be familiar with the charging standards and calculation methods of management fees, utilities and paid services, and be responsible for organizing the collection, recording and billing of various fees;

Responsibilities of property customer service supervisor 6

1, assist the property manager to formulate the work plan and operation process of the customer service department and improve the various systems of the customer service department;

2. Supervise the employees of this department to abide by various rules and regulations, reasonably arrange the work of customer service department, check the work of each post of this department, and keep the work order of the property service center normal and orderly;

3, supervise the collection of property management fees (water, electricity, coal costs), and check the collection with the financial situation;

4. Handling and reporting major complaints;

5. Visit the owners or customers regularly, and complete the satisfaction survey, visitor report and other related work;

6. Assist the property manager in the daily management of the property service department;

7, do a good job of uploading and distributing, coordinate the relationship between headquarters and ministries, and ensure the normal development of the work of this department;

8. Complete other tasks assigned by the property manager.

Responsibilities of property customer service supervisor 7

1, to assist in the promotion and dissemination of customer service concept and project customer service supervision;

2. Assist and promote activities related to customer relationship maintenance;

3. Collect and subdivide customer feedback information, summarize and give feedback in time, and assist the window service department in service quality management;

4. Assist customers in risk prevention, complaint management and handling;

5. Assist in handling various emergencies of the project;

6. Complete other tasks assigned by superior leaders.

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