How to complain about the bad attitude of hospital security?

You can complain to the relevant safety authorities in the hospital. You can complain to the hospital discipline inspection commission or the hospital security department. Complaints about hospital safety and epidemic prevention personnel should be made to the hospital safety department. According to the regulations of relevant departments, in hospitals, except doctors and nurses, everything else belongs to the property jurisdiction, and the security department also belongs to the property. The administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer's complaint, complete the handling and inform the complainant.

If you are not satisfied with the service of the hospital, you can call to report it. If you want to report to the hospital, you can call the national unified public health reporting and service hotline 12320. After the public health report and service center accepts it, it will arrange the local health authorities to investigate and deal with the illegal acts of their hospitals, and report the investigation results to the center. If the circumstances are serious, the center will directly investigate and deal with it.

Complaints about property safety can be made directly to the property company, or through face-to-face complaints or letters and telephone complaints. The most direct and effective way is to complain to the security management unit, usually the security company. Moreover, it is best to have specific events in the complaint, the content of the complaint should be clear, and relevant evidence should be kept.

How to solve medical disputes?

1, settled through negotiation.

The patient decided to settle the dispute in this way. Before signing, the patient must consider the relevant issues clearly and calculate the scope and amount of the claim, so as to avoid that the legitimate claim rights and interests are not guaranteed because of ignorance. It is best to consult professionals in this field. In judicial practice, if the parties voluntarily reach a settlement agreement on personal injury, and one party goes back on his word and brings a lawsuit to the people's court, although the court will protect his right to appeal, if it cannot be proved that the agreement is invalid or revocable at the time of conclusion, the court will usually consider the agreement valid and reject the patient's claim.

2. Administrative mediation.

Although the negotiation is simple and quick, it is difficult to reach an agreement. In judicial proceedings, the time is too long and the litigation cost is high. Administrative mediation can reach an agreement on the basis of mutual recognition, which can save time and litigation costs. So sometimes, when a medical dispute occurs, it is better to choose administrative mediation. Because the health administrative department has no right to directly determine whether it constitutes a medical accident, after submitting a medical dispute to the health administrative department, he will also submit it to the medical appraisal Committee for appraisal. Once it does not constitute a medical accident, the medical institution will not be liable for compensation. Therefore, administrative mediation still has its limitations.

3. Judicial proceedings.

The biggest advantage of bringing a medical compensation dispute lawsuit to the people's court is that it is not based on the identification of medical accidents and the burden of proof is reversed. Patients only need to provide proof of seeing a doctor in a medical institution and proof of physical injury. Whether the medical institution is at fault or not, and whether there is a causal relationship between medical behavior and patient damage results, the burden of proof shall be borne by the medical institution. As long as medical institutions can't prove that they are not at fault, and there is no causal relationship between their medical behavior and the damage results of patients, medical institutions should be liable for compensation.

Therefore, patients should choose a more appropriate dispute resolution method according to the characteristics of the above dispute resolution, so as to avoid delaying time on unnecessary issues and causing passivity.

Legal basis:

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 15 The administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer's complaint, handle it and inform the complainant:

(a) to accept the complaints that meet the requirements and inform the complainant;

(two) do not accept the complaint that does not meet the requirements, and inform the complainant of the reasons for not accepting it.

Regulations on the administration of security services

Article 39 The public security organs of the people's governments at or above the county level shall publicize the complaint methods and accept complaints from the public against security practitioners, security training units and security guards. The public security organ that receives the complaint shall promptly investigate and handle it, and feed back the investigation results.

Measures for the administration of hospital complaints

Article 2 The term "complaints" as mentioned in these Measures mainly refers to the behavior that patients, their families and other relevant personnel (hereinafter referred to as complainants) are dissatisfied with the medical care services and environmental facilities provided by the hospital, and reflect their problems to the hospital through letters, calls and visits, and put forward their opinions and demands.

Article 3 These Measures shall apply to the complaint management of hospitals at all levels, and other medical institutions shall refer to them.

Article 4 The Ministry of Health and state administration of traditional chinese medicine are responsible for supervising and guiding the management of hospital complaints throughout the country.

The administrative department of health of the local people's government at or above the county level (including the administrative department of traditional Chinese medicine, the same below) is responsible for the supervision and guidance of the management of hospital complaints within their respective administrative areas.

Regulations of People's Republic of China (PRC) Municipality on Property Management

Fifth the State Council construction administrative departments responsible for the supervision and management of the national property management activities. The real estate administrative departments of local people's governments at or above the county level shall be responsible for the supervision and management of property management activities within their respective administrative areas.