What are the contents and standards of first-class property services?

(1) Basic requirements (1) The service provider and the serviced party should sign a standardized property service contract with clear rights and obligations. (2) When undertaking the project, carefully check the * * * used parts and * * * used facilities and equipment in the residential area, and the acceptance procedures are complete. (three) managers and professional operators in accordance with the relevant provisions of the state to obtain professional qualification certificates or job certificates of property management. (four) a sound property management plan, quality management, financial management and file management system. (5) management service personnel dress, wear signs, code of conduct, positive and enthusiastic service. (6) Set up a service reception center and publish a 24-hour service telephone number. Within half an hour of urgent repair, other repairs will arrive at the site according to the time agreed by both parties, and the records of repair, maintenance and return visit are complete. (7) According to the needs of the owners, if special services and agency services other than the realty service contract are provided, the service items and charging prices shall be publicized. (eight) according to the relevant provisions and the contract, announced the income and expenditure of property service fees or property service funds. (nine) regulate the use of residential special maintenance funds in accordance with the contract. (10) Consult the owner's opinions on property services at least 1 time a year, and the satisfaction rate is over 80%. (II) House management (1) Daily management and maintenance of the used parts of the house, with complete maintenance records. (2) According to the actual service life of the house, regularly check the use status of the used parts of the house. If maintenance is needed, it should be carried out within the scope of minor repairs. In the overhaul, repair within the scope of maintenance, it should be timely preparation of housing maintenance plan and special maintenance fund use plan, submit reports and suggestions to the owners' assembly or the owners' committee, and organize maintenance according to the decision of the owners' assembly. (3) Check doors, stairs, doors, windows, glass, etc. Conduct 1 inspection of residential units every day, make inspection records and maintain them in time. (4) Establish and improve the management system of residential decoration according to the relevant regulations of residential decoration management and the requirements of the owners' convention (temporary owners' convention). Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site 1 time every day, and find that it affects the appearance of the house, endangers the structural safety of the house and harms the public interest, such as dismantling and changing the pipelines used by * * * *, and promptly dissuade and report to the owners' committee and relevant competent departments. (5) Dissuade the behavior of building and changing the use of the house without authorization in violation of the plan, and report it to the owners' committee and relevant competent departments. (6) The main population of the community shall provide a schematic plan of the community, and signposts shall be set at the main intersections. All groups, buildings and units (doors), households and public facilities and venues have obvious signs.

legal ground

"Property service charges clearly marked regulations"

Article 4 The competent pricing department of the government shall, jointly with the competent real estate department at the same level, implement the management of clearly marked prices for property service charges. The competent pricing department of the government shall supervise and inspect the implementation of clearly marked price provisions by property management enterprises.

Fifth property management companies should clearly mark the price, the price is complete, the content is true, the logo is eye-catching and the handwriting is clear.