What are the responsibilities of customer relationship management positions?

A position is established by an organization to complete a task. It consists of job nature, position, title and grade, and must belong to one person. The post is the unity of duties and responsibilities, which consists of two parts: the scope of authorization and the corresponding responsibilities. The following are the responsibilities of all departments in the company that I brought to you. Welcome to read the reference. Let's have a look!

Responsibilities of Customer Relationship Management (1)

1. Establish emergency plans and preventive measures for customer complaints by classification, and constantly update cases.

2. Record customer complaints, sort them out, form an analysis report and submit it to the department head every month.

3. Handle general customer complaints, record customer complaints that cannot be solved, and report to the department head.

4. Continue to track and urge the handling of customer complaints, and pay regular visits until the problem is solved.

5. Responsible for liaison, coordination, supervision and management of the property management office; Supervise and track the completion of the property management front desk rectification report, and pay a return visit to the owners who have completed the rectification, summarize and analyze their satisfaction.

6. Participate in the preliminary acceptance, takeover acceptance and delivery of the property developed by the company before delivery, and continue to pay attention to the delivery work and do a good job of coordination.

7. Pay attention to and maintain the owners' forum network and guide the owners correctly; Dock the major complaints of the owner with the relevant departments of the group and put forward the requirements for media prevention.

8, other work assigned by the leadership.

Responsibilities of Customer Relationship Management (2)

According to the customer list provided by the company, visit customers and maintain customer relations.

Collect information of potential customers, find and tap qualified intended customers, and make product quotation, sales and order tracking.

Good communication with customers, understanding and insight into the potential needs of target customers, and timely integration and feedback to relevant personnel of the company.

Visit qualified and interested customers regularly, maintain good customer relationship and seek new cooperation opportunities.

Be responsible for the quotation of orders, handle and track the inquiry, complaint and return of orders;

Record and classify telephone calls, improve daily reports, maintain customer information and file management.

Make daily telephone contact according to the actual situation and complete it.

Complete other tasks assigned by the company.

Responsibilities of Customer Relationship Management (3)

1, responsible for the establishment and collation of customer files;

2. Responsible for collecting and summarizing customer information;

3. Responsible for the planning and preparation of customer seminars;

4. Assist each project to handle customer complaints, etc.

5. Assist customers in project development;

6, other work assigned by the leadership.

Responsibilities of Customer Relationship Management (4)

-Responsible for the maintenance of electronic and electrical customers;

-Understand customer needs in time and distribute customer orders to laboratories for testing;

-Effectively manage and track customers and develop new sales opportunities in existing and new markets;

-Collect market information, pay attention to competitors and market development trends, and further expand new business.

Responsibilities of Customer Relationship Management (5)

1, responsible for the maintenance and management of customer relationship and the establishment of customer reputation, and establishing, maintaining and improving the working standards and modes of customer service system;

2, including customer service standards, system forms, case base, etc. ;

3. Monitor the settlement of major and hot customer complaints, and track and feedback abnormal situations;

4. Carry out active customer care activities as a whole, and establish a lasting and stable benign customer relationship.

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