Where is the complaint about insufficient heating temperature?

If the heating is not hot, you can complain to the property or heating company or check the heating contract. The unit that signed the contract with you is the unit that complained. If the heating in public areas is not hot, you can find a property first. If the property is ignored, you can complain directly to the heating company. If your own heating is not hot, you can call the boiler room or heat exchange station responsible for heating in this area to complain; If the heating company can't handle it, then go directly to the local government heating management office to complain.

A, the responsibility of the property company

1. Property maintenance management: Property management companies shall carry out maintenance and technical management of the properties they manage according to the national property management standards, including house safety and quality management, house maintenance technical management, house maintenance and construction management;

2. Property equipment management. Property equipment to be managed mainly includes water supply and drainage equipment, gas equipment, heating equipment, ventilation equipment and electrical equipment.

3. Property environmental management: Property management companies have the obligation to manage the environment of residential quarters, so that it can meet the standards set by the state, including pollution prevention, environmental cleaning and environmental greening.

4. Property management safety: Property companies should take various measures to ensure the personal and property safety of owners and users of houses, manage the public security of the community, manage the fire safety of the community, and manage the vehicles and personnel entering and leaving the community.

5. Liaise with the government and public institutions on public facilities.

If the property management company fails to perform its responsibilities, it may report the situation to the relevant departments.

Second, the obligations of the property management company

1, aiming at owner service, to improve service quality and level;

2. According to the property service contract, provide services such as security, sanitation and cleaning, daily maintenance of public parts and facilities and equipment;

3, announced in accordance with the provisions of the property service fee revenue and expenditure;

4. Accept the supervision of the owners' committee and owners;

5. Assist relevant departments to provide community services and carry out community cultural activities.

legal ground

Article 285 of the Civil Code (202 1. 1. 1 Effective) The relationship between the owner and the realty service enterprise or other managers. Property service enterprises or other managers shall, in accordance with the provisions of the third part of this law on property service contracts, manage buildings and their ancillary facilities within the building division, accept the supervision of the owners, and promptly answer the owners' inquiries about property services. Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.

Article 942 Property service providers shall, in accordance with the agreement and the nature of the use of the property, properly repair, maintain, clean, afforest and manage some owners in the property service area, maintain the basic order of the property service area, and take reasonable measures to protect the personal and property safety of the owners.

Property service providers shall take timely and reasonable measures to stop acts that violate laws and regulations such as public security, environmental protection and fire protection in the property service area, report to the relevant administrative departments and assist in handling them.