Suggestions on rationalization of after-sales service of real estate?

Solutions and countermeasures to problems reflected by after-sales service Commercial housing is a commodity introduced by real estate enterprises to the society.

Due to the particularity of the house itself, some problems will inevitably appear. However, the problems faced by after-sales service are not without problems.

There is a solution, as long as all aspects of the whole project construction are integrated and coordinated, management and inspection are strengthened, and formulation is made.

More detailed and perfect system, standardize the words and deeds of all employees, and seriously carry out pre-job training, from the early stage of the whole project.

Mid-term development planning and post-service are carried out according to the predetermined mode, respecting objective laws, developing rationally and strictly following.

Relevant national laws, regulations and construction procedures will surely achieve good results and ensure the success of the whole project.

1. planning and design: carefully study the experience of successful projects, and pay special attention to the use of the property after several years of delivery.

Effect, learn from experience and lessons, avoid leaving a "hard injury" in the design, and fully consider the design grade and integrity of the planned project.

On the basis of physical effect, we should seriously consider the use functions of various departments and highlight "practicality and applicability".

2. Marketing: Obey and serve the whole project, and correctly handle local and immediate interests, overall and long-term interests.

Interest relationship should not be sold just for the sake of sales, but should have a global concept and put an end to short-term behavior. In addition, marketers

It is necessary to undergo necessary professional knowledge training and constantly update knowledge with the application of new technologies, new processes and new materials.

Yes, don't speak layman's words.

3. Construction: Make full use of the advantages of the current construction unit and make targeted formulation in the process of contract formulation.

With the terms, give full play to the role of the construction unit. Use economic means to effectively supervise and control the work of the construction unit.

System, make it subject to unified management, for our use. It is necessary to truly make the construction unit become the partner and beneficiary of the developer.

Body, so that construction enterprises get the profits they deserve.

4. Quality supervision: fully mobilize the enthusiasm and initiative of the personnel of the supervision company and enhance the awareness of quality management.

Deeply understand the harmfulness of quality problems in use and the difficulty of handling them, and pay special attention to absorbing after-sales service maintenance personnel and

The feedback from the property management company extends such problems to the projects under construction, aiming at the project construction supervision stage.

Take some effective technical measures to prevent the problem from happening again.

5. Selection and determination of materials and equipment: from the feedback of after-sales service, after check-in, all kinds of equipment make

Problems in use are the focus of complaints. When choosing equipment and materials, we can't just consider appearance, cost and cooperation.

In addition to the factors, it is also necessary to put forward more clear requirements for the later use function and after-sales service guarantee.

6. Property management: Property management is really difficult, especially in the current corresponding supporting laws and regulations on property management.

Immature stage. The first problem of property management workers is to strengthen service consciousness and win the broad industry with meticulous and thoughtful service.

Lord's approval. Treat all kinds of problems of the owner, give professional answers, and let all employees, including security guards and cleaners.

Everyone understands the company's business philosophy, exerts a subtle influence on them in their daily work, and influences and influences the owners through them.

In addition, property companies and real estate companies should unify their thinking, arrange their own work according to the planning of the whole project, and set up owners.

And real estate companies.

Strategy and function of after-sales service in future residential development and construction.

With the development of the market, real estate enterprises increasingly rely on strong strength, capable management team and excellent partners.

Good brand reputation and perfect after-sales service and property management can compete in the increasingly fierce real estate development.

Market has a place, as a connecting project-after-sales service of housing, it is particularly critical and

Important. It is necessary to gradually form a set of real estate industry that conforms to China's national conditions, meets market demand and has its own characteristics

Working procedures and framework of after-sales service. The following methods can be adopted:

1, formulate after-sales service flow chart, clarify the transmission channels and specific treatment methods of various problems, and standardize employee behavior.

Match words with deeds, unify the pace and avoid dealing with problems subjectively and arbitrarily.

2. Formulate the operation specifications and inspection methods for after-sales service, and formulate a complete set for the problems reflected centrally.

The whole operation specification and acceptance procedure ensure consistency in solving similar problems, improve professional level and efficiency, and be effective.

Control expenses.

3. Actively participate in the contract formulation in the early stage of the project, including the selection and ordering of various materials and equipment, which is clearly stipulated in the contract.

The detailed terms of "warranty" and the quality assurance obligations of contractors and suppliers decompose the later work intensity and improvement.

Socialize the degree of professional service and reduce the pressure of after-sales service in the later period.

4. Closely rely on the after-sales service organization of the project contractor, use various means and meet the unified requirements of the development company and the public.

Open the work commitment.

5, actively carry out the "Building Law" on the housing "warranty" provisions of the publicity, in different seasons in a timely manner to carry out equipment warranty.

Use the popularization and publicity of maintenance knowledge to reduce the interference of human factors on after-sales service.

6. Seriously study relevant laws and regulations, and set up lawyer consultation.

7. For housing problems with high technical difficulty and new and difficult problems, we should go out and come in.

Extensive study of advanced technology and mature methods at home and abroad, in order to completely solve, leaving no hidden dangers.

8. Establish information transmission channels, and timely contact the hot and difficult issues in after-sales service with the project management department and supervision unit.

Communication, so that problems can be noticed and eliminated in the early stage, and the difficulty of rework and after-sales service maintenance in the later stage can be reduced. After saving accordingly,

Maintenance cost period.

In short, the after-sales service of real estate enterprises is an extremely important work, and it is also the development of all real estate enterprises.

A certain stage will inevitably encounter new topics, which are related to the reputation and future development of real estate enterprises. If done properly, it can not only

Only in this way can it become a selling point for the promotion of new projects of enterprises, and it can also save a lot of later maintenance funds for enterprises and avoid getting stuck.

In a dilemma