Responsibilities of employees of property management company

Employees of property companies need to conscientiously implement various policies and regulations, collect customers' suggestions and opinions, maintain good relations and keep abreast of customers' dynamic information; The following are the job responsibilities of the staff of my integrated property company. Let's take a look at it together. It will definitely help you.

Responsibilities of employees of property management company 1

1. Manage property services, and lead employees of engineering department, customer service department, security department and cleaning department to perform various tasks specified by the company and the owner.

2, responsible for the service center work target completion plan and supervise the completion; Responsible for the achievement of various work indicators of the service center, including monthly and annual financial revenue and expenditure budget and control, property fee collection rate, customer satisfaction, business indicators, and the completion of special work.

3. Be responsible for arranging the safety measures in the property management area and implementing the responsibility system for production safety.

4. Be responsible for formulating the job responsibilities of project property management personnel, and supervise, evaluate and guide the business work of subordinate employees, so as to continuously improve their work efficiency.

5. Be familiar with customers internally, establish good customer relations, properly handle all kinds of complaints in time, and maintain customer relations; Establish good public relations with government departments and maintain relations with relevant departments.

Job responsibilities of employees of property management company II

1, under the leadership of the project manager, responsible for the overall work of the property management department, leading all the staff of the property management department to perform the duties of management, supervision, coordination and service.

2. Preside over the daily work of the department, formulate work objectives and work plans and organize their implementation.

3. Deal with complaints and emergencies of merchants.

4. Participate in the weekly meeting of the project, organize and preside over the weekly meeting of property assistants and security-related positions, and report to the project manager any controversial or major issues in the regular meeting.

5. Formulate the staff training plan of the Property Management Department, regularly carry out staff business training, standardize the service standard of workflow, comprehensively improve the professional level of staff's ideological quality, and organize the implementation of tasks assigned by superiors.

6. Lead subordinates to patrol the areas under their jurisdiction (patrol at least twice a day), review the patrol records of property assistants, supervise, inspect and guide employees in this department to implement the company's rules and regulations and attendance discipline, deal with general violations, submit monthly performance appraisal and examination forms of subordinates according to the company's requirements, conduct regular inspections, and supervise and supervise subordinates' duty, scheduling, assessment, attendance and work discipline, work procedures and service quality.

7. Be responsible for leading subordinates to take over and hand over property. , fully grasp the property and its supporting facilities within the jurisdiction, and establish and improve relevant files and tenant files.

8. Lead subordinates to manage management fees, utilities, parking fees, rent and other expenses, and submit monthly statistics and analysis tables.

9. Monthly visits100%; Update the tenant contact table and the department personnel contact table in time, and do a good job in publicity such as fire prevention.

10. Coordinate the relationship with tenants and maintain a good working relationship with government departments such as communities, neighborhood committees and urban management.

1 1. Make a dynamic table of market merchants and so on, and track and strengthen various management.

12. Complete other tasks assigned by superiors.

Responsibilities of employees of property management company 3

1. Assist the manager to establish and manage the customer service team, arrange and check the work of subordinates, and ensure the provision of quality services;

2. Be responsible for the training and management of subordinate employees, standardize workflow service standards, and perform tasks assigned by superiors;

3, responsible for the establishment and maintenance of customer relationship, follow up and deal with major customer complaints;

4. Responsible for sorting out and analyzing all kinds of customer service work records;

5, regular customer service work service quality satisfaction survey and summary analysis;

6. Establish archives of business households, be familiar with the situation of business households, maintain good relations with business households, and improve customer satisfaction;

7. Other tasks assigned by superiors.

Responsibilities of employees of property management company 4

1, overall planning, responsible for the development of the service center, to ensure the smooth development of the project;

2. Formulate the training plan for managing equipment operation, fire protection, health and safety, and supervise the implementation;

3. Be responsible for the acceptance and maintenance of shopping malls/buildings, facilities and equipment, and arrange various maintenance projects and professional bidding;

4. Check the work of engineering, customer service and other departments, organize effective and efficient operation management and technical management, and ensure the safe and reliable operation of shopping malls/communities.

5. Regularly collect and sort out the owner's feedback, and formulate corresponding solutions.

6, properly handle all emergencies and emergencies.

Responsibilities of employees of property management company 5

1, responsible for customer communication of Pingaohui Mall;

2. Communication and management of merchants entering the site, and standardized operation;

3. The performance and filing of the property management contract;

4. Answer and follow up the inquiries and complaints of merchants;

5. Complete other tasks assigned by superior leaders.

Responsibilities of employees of property management company 6

1, patrol the community, maintain good communication with the owners, provide convenient services and help customers solve problems;

2. Track the complaints and return visits of owners and tenants, and provide housing service demand;

3. Responsible for collecting management fees and other fees;

4. Application and management of maintenance fund;

5. Buy office supplies and engineering materials.

Responsibilities of employees of property management company

1. directly listen to the opinions, suggestions and complaints of tenants, coordinate the gymnastics department to carry out rectification, and ensure that any maintenance and complaints can be handled within 24 hours or get feedback;

2. Collect and sort out customer information and needs, and convey them to relevant departments as work guidance and decision-making basis;

3. Track the handling of customers' complaints in this unit, so as to handle, report, feedback and track them in time until the problems are handled and the results of the return visit are satisfactory;

4. Cooperate with the prevention and control of epidemic situation in shopping malls and patrol of safety posts.

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