What are the property complaints departments?

Property service is closely related to the life of the owners of residential quarters, and it is an equal cooperative relationship. The property management company provides services to the owners in accordance with the contract, and the owners fulfill their payment obligations. But sometimes, for various reasons, the two sides will inevitably have some disputes. If it is a property service problem, the owner needs to find relevant departments to coordinate and solve it. What are the property complaints departments?

First of all, it is necessary to make clear what is the main reason for the complaint. Sometimes there is a dispute between the property and the owner, and some measures will be taken without authorization to interfere with the normal life of the owner. Different situations have different countermeasures. Here are some common situations for everyone to introduce in detail.

1. Who will complain about the water and power failure of the property?

The property is only used for environmental sanitation in public areas, maintenance of public facilities and equipment, maintenance of living order and handling of emergencies. The management and maintenance of the main structure of the house and the parts used by the owners do not belong to the category of property services.

Judging from the relationship between the owner and the property management community, the management and maintenance of water, electricity and heat are generally not part of the property service contract. Property management community is generally managed by professional service units such as water, electricity and heat. Property management community has no right and should not take the practice of water and electricity cut off.

Property companies have no power to cut off water and electricity, and the power to cut off water and electricity should be in water supply companies and power supply companies. If the property company threatens the owners by stopping water supply and power supply, the owners can report the situation to the relevant water supply companies and power supply companies, or complain to the real estate administrative departments at or above the county level. For property losses directly caused by water and power cuts, they also have the right to bring a lawsuit to the people's court according to law.

Second, who do you complain about the property fee to?

If the owners' meeting is established in the community, the owners can report to the owners' meeting, and the owners' meeting will come forward to negotiate with the property or decide whether it is necessary to change the property company.

In addition, the owner can also go to the price bureau to find out whether the property fee has been approved by the price bureau. If the owner thinks that it is inconsistent with the property charges and services, he has the right to complain to the price bureau. The price bureau has clear regulations on the fees charged by property companies, and has the right and obligation to supervise. If the above-mentioned complaint means cannot be solved, the owner can also collect evidence to bring a lawsuit to the people's court.

3. Who should complain about the elevator problem?

In the residential area where property management is implemented, elevator maintenance is basically a maintenance agreement signed by the property company and the elevator maintenance company. If there is any safety problem, it is recommended to report it to the Special Equipment Section of the Municipal Quality Supervision Bureau.

The above is an introduction to the Property Complaints Department. In addition, if there are many problems involved in contradictions and disputes, you can also complain to industry committees, real estate management departments and other institutions. If necessary, you can contact the owners of the community, and the industry Committee will take the lead in soliciting the opinions of the owners. By convening the owners' meeting, the service right of the property company is lifted and the cooperative relationship with the property company is terminated.