Brief introduction of Changchun real estate group property company

As one of the basic industries of Changchun Real Estate Group, the Property Corporation of Changchun Real Estate (Group) Co., Ltd. is a centralized state-owned property management and property management company.

A large-scale property management enterprise integrating service, heating management, elevator maintenance, flower and tree distribution and rental. Covering an area of more than 5 million square meters, it is the first enterprise in Jilin Province to obtain the first-class qualification of property management, and passed the ISO900 1 quality system certification in 2000.

Over the years, under the leadership of general manager Xue Chunlong, the company has insisted on honest management as the foundation of the company's development, and established the enterprise spirit of "dedication, harmony, efficiency, honesty and success" and the enterprise purpose of "caring for others, being good at thinking and pursuing Excellence", which has comprehensively improved all work and steadily improved the quality and efficiency of economic operation. In business development, they first established and improved a good credit management mechanism, put credit management on the important work schedule, as a negative indicator to assess the operating performance of grass-roots units, and used the mechanism to ensure that economic work and credit construction were carried out simultaneously. At the beginning of each year, when the company signs economic indicators with various units, the mayor's public telephone complaint rate, the owner's application rate for repair and the news media exposure rate are also signed as assessment indicators, which occupy a certain proportion. Strict inspection and assessment, combined with the company's economic benefits and year-end bonus cash, are clearly rewarded and punished.

Secondly, the target responsibility system for leading a clean government has been established, and work leading groups headed by main leaders have been set up in two-level units, and the work organization and system have been clarified, forming a leadership mechanism in which the "top leaders" take overall responsibility, the leaders in charge are specifically responsible, the functional departments are responsible for each other, and the party and government staff are in charge.

In practical work, the company insists on management according to law and the system is open, and has set up a publicity column in the community to publicize laws and regulations and clarify the rights and obligations of owners and property companies. At the same time, more than 67,000 convenience service cards were issued to the owners, and the service telephone number of the main person in charge of the handling personnel was made public, accepting the owner's repair and supervision. Publicize business processes and rules and regulations in a prominent position in the office area to facilitate the owners to master the procedures; Set up a special receptionist and one-stop service system at the window to ensure fast and efficient work. The 100%% temperature measurement was carried out for heating users to ensure that the requirements were met.

As a service window unit in the city, the fundamental goal of honest management is to see the satisfaction of the masses. To this end, they put forward the slogan "People's satisfaction is our service standard" in time, strictly abide by the service tenet of "property in mind, property in mind", and call on employees to strive to provide quality services for residents, promote management by service, promote efficiency by service and promote integrity management by service. The second-level party and government organs of the company have carried out various special service activities such as telephone service, appointment service, morning and evening service and holiday service, which greatly facilitated residents. In order to actively advocate caring service and ensure community harmony, in the process of community management, community employees should not only ensure the prescribed quality, but also improve the content and quality of services. For example, when Zhang Bin, the security guard of Haojing Mountain Villa, was patrolling the area, he found that a car owner had parked his car in the parking space but never got off, so he went forward to ask and found that the owner was pale and his mouth was bleeding. Zhang Bin called 120 to take the owner to the hospital. It was not until the master's condition was stable and his family rushed to the hospital that he quietly returned to the unit. There are many people and things like Zhang Bin who bravely catch thieves to protect residents' property and return the money to the owner, winning the trust of the owner many times.

At the same time, the company also vigorously develops family services and promotes community culture. In 2007, the company launched the activity of "employees enter the community, and the owners are heart-to-heart", and successfully held the summer and autumn owners' association in Haojing Mountain Villa Community and Xianghui Garden Community, offering wonderful programs for the owners, publicizing the property knowledge and common sense to the owners, narrowing the distance between the owners and the property management company, winning the support and praise of the owners, establishing the company's good position in the same industry in the city, displaying its corporate image and establishing its service brand.

As a service window unit in our city, Changfang Property Company not only pays attention to economic benefits, but also attaches great importance to social and environmental benefits in business development, advocates honest management, develops quality services, creates a harmonious community, and promotes the all-round development of the company's work. In recent years, the company has won the honorary titles of advanced unit of spiritual civilization construction in Jilin Province, civilized service demonstration window unit in Jilin Province, excellent property management enterprise in Jilin Province, and people's satisfaction service unit in Jilin Province.