Model essay on property management notice

I. Project Analysis According to the indicated figures, the management area is about 1.45 million square meters, of which the high-rise buildings account for about 50%, and the rest are small high-rise buildings or villas. Residential areas include substations, heat exchange stations, secondary pressurized pump rooms, elevators, electronic monitoring systems and other large public equipment, and the number of equipment is unknown. The residence is about 654.38 million square meters, the green area is about17,000 square meters, and the underground garage is about 29,000 square meters, including 25 elevators, 2 17 garages and 264 parking spaces. Two. According to the above figures, the property management scheme of this project is as follows: 1. Establishment and staffing of management organization According to the general idea of management service and the characteristics of the community, the property management organization is established in the principle of "people-oriented, service-oriented, efficient and quick, and people are appointed by posts", and the project manager is responsible for management. The project manager 1 person, consists of four functional departments: customer service department, maintenance department, security department and environment department, and needs about 39 personnel. Each department and office has a supervisor to assist the project manager to complete the daily special services of the community. And formulate the post responsibility letter of each department head and employee (attached). When checking the company, you can check the employee's BI code of conduct and work quality according to the contents of the post responsibility book. The salary and holiday benefits of employees are decided by the office of the property management company according to the company's salary system. The service standard requirements for service personnel, such as the timely maintenance rate and return visit rate of customer service department, the timely maintenance rate of maintenance department, the intact rate of equipment and facilities, the frequency of project inspection by security department, and the frequency and standard of cleaning the park by environment department, are provided by the company.

Subject to the service level. 1. 1 Customer Service Department According to the management regional and international quality system standards, the customer service department arranges five managers. Includes a customer service supervisor, who is mainly responsible for the daily management of the customer service department of the project, checking the daily behavior norms, service quality and work completion of customer service personnel, handling customer complaints and performance appraisal and training of subordinate employees, and participating in the collection of various fees in the community. Receptionist 1 person, responsible for answering and recording the service telephone number of the project department, conveying the maintenance task, paying a return visit to customer satisfaction, managing and updating the customer roster. There is 1 toll collector (finance), who is responsible for the collection of project property fees and utilities, and controls the collection and management of paid service fees. After making relevant records on the same day, the money collected should be kept by the financial office of the head office. And be responsible for the management of related bills and charge ledgers. (If there is a water and electricity meter inspection, you can entrust the maintenance department to assist. ) Warehouse manager 1, responsible for the procurement declaration of materials needed for the project and the management of warehousing and office equipment. Administrative clerk 1 person, responsible for the printing and declaration of daily project documents and communication and coordination with relevant foreign departments. The four employees complement each other, cooperate with each other, communicate with each other, and assign corresponding charging tasks on the premise of completing their respective work, so that the charging work can be carried out more smoothly. All work should be done once a day, recorded in time, returned in time, and electronic documents should be generated for future reference.

1.2 Maintenance Department According to the actual situation of the project and the international quality system standards, the maintenance department has 6-8 maintenance department personnel (if there is a high-voltage distribution room, there are 2 on-duty personnel on duty 24 hours a day, who are responsible for the maintenance of large-scale power facilities of the project), of which 1 supervisor is mainly responsible for managing the daily maintenance, daily equipment inspection and maintenance of the department. The remaining five people are two electricians, two plumbers and 1 elevator maintenance personnel (this position can be omitted if the elevator maintenance is subcontracted by a professional maintenance company), who are responsible for the daily maintenance of water, electricity and heating of the project and elevator maintenance respectively. In order to expand the service scope of the project, five maintenance personnel were trained to learn other skills related to the property, such as unit intercom system maintenance, civil engineering maintenance, door and window maintenance, etc. Let the maintenance personnel develop in all directions. The salary of employees is formulated through the performance appraisal system to motivate employees' work enthusiasm. Every day, a maintenance personnel shall be on duty at night, responsible for dealing with the night emergency repair work of the project and the inspection and maintenance of the lighting system in the residential area, and make a good record of the duty. Responsible for the maintenance of large-scale equipment and facilities in the region in spring and autumn, and conduct routine inspections of large-scale public facilities (such as distribution boxes, water pump houses, water supply and drainage systems, etc.). ) in April and June each year in the community, to ensure the good operation of equipment and facilities (the maintenance plan of equipment and facilities in spring and autumn should be formulated separately according to the actual situation). Responsible for assisting in the implementation of community cultural activities during major festivals within the jurisdiction. For example, the layout and maintenance of parks during festivals. 1.3 security department

According to the actual situation of this project, the security department has 13 security personnel, who are responsible for the 24-hour security work of this project in three shifts of eight hours. Among them, the head of the security department 1 person is mainly responsible for managing the employees of the department, handling the daily affairs of the department, checking the BI behavior norms and work conditions of the subordinate employees, and conducting training and performance appraisal for the subordinate employees. There are three doorposts, which are mainly responsible for the access management of vehicles and personnel in the community and the inspection of outsiders. Vehicles entering and leaving the community should be checked and registered. If there are goods in and out, they should be released after receiving the goods release certificate from the customer service department. There are 6 patrol posts, which are respectively responsible for the safety prevention and vehicle guidance in high-rise areas, small high-rise areas and underground garage areas. There are 3 people in the electronic monitoring room, who are in charge of monitoring the 24-hour electronic monitoring system with 8-hour three-shift system, assisting the security personnel to manage the security work of the community, and striving to find the security risks at the first time so as to eliminate them in time. And be responsible for the supervision of employees of all departments of the project department. 1.4 According to the actual situation of the project, the Ministry of Environment has 12 service personnel, who are responsible for cleaning and greening the area under the jurisdiction of the project, including 1 environmental supervisor, who is mainly responsible for managing the daily affairs of the department and the work inspection, training and performance appraisal of subordinates. There are 5 indoor cleaners, 3 high-rise in 9 buildings and 2 multi-storey in 6 buildings, who are responsible for environmental sanitation cleaning, elevator cleaning and floor mat replacement in the project building. 3 outdoor cleaners, responsible for environmental sanitation cleaning outside the project building, including

Sanitary maintenance of project water system. Three greening chemists are responsible for the maintenance, repair, watering and cold protection of flowers and trees in the project area. The service standard depends on the service level of the project property. Iii. Other management schemes 1, handling common emergencies 1. 1 fire emergencies 1.2 flooding emergencies 1.3 elevator trapped emergencies 1.4 unexplained power failure 1.5 violent emergencies. Make detailed emergency procedures according to the actual situation of the community. 2. Based on the actual project and guided by "health, knowledge, interest, entertainment and public welfare", the Community Cultural Development Service Center carries out colorful community cultural activities to create a unique cultural atmosphere in the community. Mainly for the decoration and publicity of major festivals, when necessary, we can carry out corresponding public entertainment activities, such as holiday parties attended by owners and organizing trips for the elderly or children in the community. , in order to enhance the friendly relationship between property and owners, and promote the development of property companies. 3. Development of value-added services

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