Functional characteristics of digital community

Provide paperless reports for every family. After logging in to the home website with a password, users can instantly view and query the property fees and payment of the current month and last month, and provide functions such as bill export, reconciliation and statistical analysis. At the same time, it supports the online payment function, so that residents in the community can avoid the pain of queuing for payment in the management office and solve the difficulties of customers.

Regular online property services

Property information release: timely release all kinds of property management information through Siyuan digital community portal, which can not only be displayed in the community portal, but also be pushed to residents' home websites, mailboxes and mobile phones to ensure the arrival rate of property information 100%; Online consultation suggestions Through the consultation suggestion collection system provided by Siyuan digital community portal, all kinds of questions raised by residents can be collected in time and answered online. At the same time, through online instant messaging or online IM voice communication with community residents, we can understand the needs of residents, promote mutual communication, and improve work efficiency and customer satisfaction.

Online complaints and maintenance:

Although the traditional telephone maintenance is convenient, it is difficult to form a standardized follow-up record, and the customer loses the news of follow-up treatment after maintenance. Siyuan digital community solution provides online complaint and maintenance solutions, and coordinates and links with Siyuan property management software information system. Residents of residential areas log on to their home websites to lodge complaints and apply for repairs, and the system automatically generates relevant documents and transmits them to Siyuan property management software system immediately. At the same time, the complaint and maintenance information will be pushed to relevant personnel by SMS and email. Customer service personnel classify, dispatch, process, return visit and follow up in Siyuan property software system until the customer finally gives feedback. All aspects of the business can be displayed in the Siyuan digital community and the residential home website provided by Siyuan property software system, and the whole process is clear at a glance.

Online value-added property services:

With the popularization and enhancement of residents' legal awareness, the income distribution of many property value-added services is facing more and more challenges. In the face of fierce market competition, how to expand more winning modes, how to reduce operating costs and how to get property companies out of the business dilemma as soon as possible are issues that every property company must think deeply. In order to make full use of the digital community entrance, Siyuan Digital Community has established a unique property value-added service online store for property companies. Rich services and merchandise display, instant messaging information, 10 minute community distribution and follow-up ... Siyuan Software has brought the online publishing, display, online booking and service follow-up functions of paid and unpaid property services of property companies to the extreme by virtue of the powerful advantages of Internet technology. Siyuan Digital Community gives full play to the advantages of the Internet, and provides thoughtful, fast and efficient customer care services such as information notification, holiday greetings, birthday wishes, anniversary, service return visit and business follow-up for property management companies. , various forms, so that residents can feel the care of the property company anytime and anywhere, and improve customer satisfaction and loyalty. Specifically including:

Short message service: divided into mobile phone short message service and home website short message service, both support predefined and customized short message functions, and support batch and directional timing transmission.

Mail service: send all kinds of customer care and notice emails to community residents, provide a variety of custom templates, and send appropriate questions and good wishes to community residents in a timely manner.

Instant messaging: provide online instant messaging tools similar to QQ and MSN for enterprises and community residents, so as to facilitate the communication between property management companies, management offices and residents. Support text, voice and other communication methods. You can quickly understand customer needs and avoid the negative impact of employees using QQ or MSN to chat with friends at work.

Online survey: it meets the needs of various customer satisfaction surveys at all stages of property management, and provides online survey information publishing, modification, voting, feedback statistics and chart analysis functions. The traditional websites of property companies are outsourced to some website companies, which are mainly used for corporate image promotion and brand display. Such a website can be done beautifully, but the fly in the ointment is the lack of interactive one-way, which makes it difficult for people to have a reason to browse again. Siyuan Digital Community provides exquisite interactive websites with all kinds of property service functions for property enterprises, all subordinate communities and even every resident's family and community merchants, which not only makes property managers, community residents and community merchants fully active, communicate and interact, but also makes the website come alive and promote corporate brands to the maximum extent.

Property company website: a property company website integrating digital property services, providing enterprises with all-round introduction and display of brand, development process, management community and service process; At the same time, it provides a news release and display system to convey enterprise management information to the outside world at the first time; In addition, there are dynamic interactive functions, such as online survey, problem feedback, online complaint/maintenance/consultation/suggestion, etc. , so that residents and property management are fully active, forming a sticky visit.

Community website: the portal of community display and residents' life, which comprehensively displays community information, property information, community residents' exchanges and activities. Community website is a platform for property management agencies to communicate with community residents, a platform for community residents to communicate freely and a platform for community merchants to serve.

In addition, Siyuan Digital Community Portal is committed to building a business-oriented and learning-oriented community, providing the following community life services on the community portal website, and striving to create a "10 minute life service circle" for the whole community residents.

Online school: online children's training, counseling, online multimedia English teaching, testing, etc. Online medical treatment: introduction of various latest health care methods, online interactive disease diagnosis and treatment consultation, etc. Online news: main news of the day, sports reports, property news, community activities and other information; Online entertainment and making friends: participate in various community interest activity circles, make friends and chat, and participate in interest and entertainment activities; Online booking: online booking of food, water, flowers, newspapers, clubhouse space, goods and services of community merchants and paid and free value-added services of property is convenient, fast and efficient; ..... Home Website: The home website is the personal privacy portal of the residents in the community, which has two main functions, namely, the home property service terminal.

Family property service terminal: the so-called family property service terminal refers to the terminal for each family to communicate with the property. For example, property statement inquiry, check, property complaint, repair report, consultation, suggestion release, handling feedback, etc. The relevant emergency notices and management announcements issued by the corresponding property enterprises can be displayed on the home websites of residential residents at the first time, and become the information terminal for two-way communication between residential residents and property management institutions.

Online life platform for family members: The family website is private, and the owner can access it through the specified member password setting, which is limited to communication between family members.

Community merchant website: the online shop of community merchants. Community merchants can publish all kinds of promotional information, display and sell goods online for community residents free of charge. The website system supports online booking and various payment methods, and at the same time assists instant messaging online conversation. Building a harmonious society begins with a harmonious community. We should communicate within an effective range, deepen and strengthen mutual familiarity and understanding, and enhance friendship and friendship.

Community forums promote community interaction and collect all kinds of constructive opinions. Communicate and socialize, enhance understanding and communication among residents, and build a new environment for a harmonious community.

Blogs display and express personal values and social ideas, record, exchange and share information, and increase mutual trust and understanding among community residents.

Circle is a group of friends who share the same interests, participate in the same topics and activities, share classified information with each other, facilitate the source of residents' life information and realize information sharing.

Community classified information: the release and management of community classified information such as housekeeping, catering, vehicles, part-time study, barter exchange, flea market, second-hand trading and other realization methods. Siyuan Software is committed to promoting the reform of the real estate industry with scientific and technological innovation. Siyuan Digital Community gives full play to the advantages of the Internet, innovates and changes the profit model of the property management industry, innovates the benefits brought by Internet value-added services to property enterprises, and provides harmonious and convenient business and life services for community residents.

Online advertising management: Online advertising delivery and display based on community merchants, providing statistics and analysis on the release, management, cost calculation, display times and click times of various online advertisements.

Online house rental and sales agent: provide online house transaction information collection, classification, follow-up and commission calculation services for property companies, and cooperate with the website instant messaging system to quickly contact customers and facilitate business transactions.

Online commodity distribution: providing information, product release and display, online ordering, online payment, distribution management and other functions for community businesses.

Online flea market: a commodity trading and exchange market based on community, breaking through logistics barriers, paying attention to network communication and face-to-face trading.

Community card (to be determined: a "key" to enter the community network world, Siyuan digital community card is a smart card containing the basic personal information and consumption quota of users. Residents can pay all kinds of property fees, shop online and enjoy some merchants' promotions, discounts and home delivery services through Siyuan Digital Community Card. Thus overcoming the "residents go to work, property management companies also go to work; When the residents get off work, so do the property management companies.

Typical customers: Huilongguan Zhonghai Real Estate Guolian Tongli Tongren Garden …