Is the property complaint telephone number 12358 useful?

The property complaint telephone number 12358 is useful. If it is because of cost-related problems, such as property fees and unreasonable parking spaces, you can complain to the local price bureau. You can call 12358 to complain or complain to the local price bureau.

The direct administrative department of the property management company is the local real estate administrative department, such as the local housing authority; If you want to complain about other contents of the property management company, the parties can choose to go to the local real estate administrative department, but the telephone numbers of the real estate administrative departments in different provinces and cities are different, and you can call 1 14 to inquire; The parties who complain about the property can also find property managers, street offices, housing management departments, industry committees, developers and complaint agencies.

When you complain about the property, you should find the corresponding department to complain according to the complaint. If it is because of cost-related issues, such as unreasonable property fees and parking spaces, you can find the local price bureau to vote. You can make a complaint by calling 12358 or the local price bureau. The Municipal Price Bureau is responsible for guiding the property service enterprises to publicize the property service charges, and conducting supervision and inspection on the property service charges.

Methods of handling property management complaints

1. When handling complaints, property management companies should adhere to the principle of "patience and meticulous, fairness and justice, seeking truth from facts, and being reasonable according to law", and strive to solve problems realistically and eliminate users' dissatisfaction on the basis of national laws, local regulations, industry regulations, owners' conventions and user manuals. Handling user complaints generally adopts the following methods:

2. Listen to or record complaints patiently, and don't explain or refute users' opinions in person. Users come to complain because they have dissatisfaction or opinions about the service or management of the management company, and they have grievances in their hearts. At this time, if we blindly explain or refute users' complaints, users will think that the management company does not respect their own opinions, which will aggravate opposition and even conflict. Therefore, the management company should listen to users' "complaints" patiently and make records, so that users can feel the open and sincere attitude of the management company, and their complaints will be gradually eliminated with the end of complaints.

3. Apologize or sympathize with the user's experience or misfortune, so that the user's psychology can be balanced. No matter how big or small the user's complaints are, we should take them seriously and attach importance to them. It is necessary to adopt the thinking mode of "empathy, empathy", change roles, put yourself in the user's point of view to treat the troubles and misfortunes encountered by users, comfort users, narrow their psychological distance, and express that things that have passed should be corrected immediately, which will generally satisfy users.