Which department is in charge of the residential property?

The residential property belongs to the property management office. The main duties of the Property Management Department of the Housing Authority are to supervise the management and charging of property companies and the registration of property companies, to draft the city's property management plans and policies and organize their implementation, to conduct administrative supervision and guidance on the property management of residential quarters, to guide the owners' committee to select property companies and to accept complaints from the owners' committee.

How to complain about the property is the most effective

1, looking for the manager of the property management company.

If you encounter management problems after check-in, or the attitude problems of residential property personnel, you can directly complain to the manager of the property company. As the head of the property company in this community, the manager of the property company has the responsibility and obligation to deal with related issues.

2. Find the street office where the community is located.

Find the neighborhood office where the community is located to make a complaint. Street offices not only have the right to accept and assist in handling property incidents, but also can better urge property companies to deal with problems.

3. Find the property management office.

For property problems, you can complain directly to the property management department, and the property management department will handle or coordinate the complaints of the owners after the audit.

Step 4 find a developer

If the manager of the property company has no result, you can complain to the developer. Under normal circumstances, developers can quickly form a handling result for complaints from owners.

5. Find media and online platforms.

The exposed events have a great impact, and the relevant departments can deal with the problems quickly.

What should I pay attention to when complaining about the property?

1, find the competent department of the property industry.

According to Article 48 of the Regulations on Property Management, the real estate administrative departments of local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities. Therefore, we can complain to the property management office of the local real estate administration.

2. Prepare sufficient materials.

Before we complain about the property, we should first do the corresponding work before the complaint, try to submit it in writing, write down the contents of the complaint, preferably demonstrate it with photos, and try not to submit it orally.

3, check the property management agreement

Owners want to complain about the property, often because the property management company did not fulfill its responsibilities in the property management agreement signed, thus affecting the vital interests of residents. Therefore, you can check the specific contents of the property management agreement in advance and list what provisions of the property have not been made, which are the key factors for the success of the complaint.