It is said that a good house and a reliable property are more suitable.

In the process of transformation from traditional property management to modern property service industry, it is necessary for property service enterprises to continuously improve their service quality and level, and also for owners to continuously improve their understanding of property service itself. In order to enhance the owners' understanding of property services and build a harmonious community, Bian Xiao carefully arranged the knowledge of daily problem handling of property management services, hoping to help you.

Q: What qualifications do you need to engage in property management activities?

A: According to Articles 32 and 33 of the Regulations on Property Management, enterprises engaged in property management activities should have independent legal personality. The state implements a qualification management system for enterprises engaged in property management activities. Personnel engaged in property management shall obtain professional qualification certificates in accordance with relevant state regulations.

Q: What should I do if the realty service enterprise fails to provide corresponding services as agreed in the service contract?

A: According to the property management regulations, property service enterprises should provide corresponding services in accordance with the provisions of the property service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Q: What is the charging standard of property fees?

A: Article 41 of the Property Management Regulations stipulates that property service charges should follow the principles of reasonableness, openness and adaptability of charges to service levels, and distinguish the nature and characteristics of different properties. Owners and property service enterprises shall, in accordance with the measures for charging property services formulated by the competent price department of the State Council in conjunction with the competent construction administrative department of the State Council, stipulate in the property service contract.

Q: What should I do if there are arbitrary charges in property service enterprises?

A: Article 45 of the Property Management Regulations stipulates that in the property management area, water supply, power supply, gas supply, heating, communication, cable TV and other units shall charge relevant fees to the end users. Where a realty service enterprise accepts the entrustment to collect the fees mentioned in the preceding paragraph, it shall not collect additional fees such as handling fees from the owners. If there is a phenomenon of unreasonable charges by property service enterprises, the owners can report to the price department and ask the price department to stop it according to law and investigate it in time. In addition, you can also bring a lawsuit according to the contract law.

Q: How should property service enterprises do a good job in community safety prevention?

A: Article 47 of the Regulations on Property Management stipulates that property service enterprises shall assist in the safety precautions within the property management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work. The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens.

Q: What should I do if I find someone destroying the greening of the community or growing vegetables in the public green space of the community?

Answer: If anyone is found to destroy the greening of the community or grow vegetables in the public green space of the community, the property service enterprise shall take necessary measures to stop it according to the property service contract or the owner's (temporary) management statute. For incorrigible or unstoppable, the property company shall submit it to the competent department of greening management for investigation according to law.

Q: Can owners and property service companies occupy the parts (including corridors) and facilities of the property without authorization?

Answer: The * * * parts and * * * facilities and equipment of the property are owned by all owners, and neither the owners nor the property service enterprises are allowed to occupy them without authorization. If it needs to be occupied, it shall go through the relevant formalities in accordance with the provisions after obtaining the consent of the relevant owners, owners' congress or property service enterprises.

* * * Corridor belongs to the use position of * *, and the owner occupies the * * * Corridor and infringes on the rights and interests of adjacent owners. The owner, the owners' committee and the realty service enterprise may require it to stop occupying it; If the parts used by * * * are damaged, they may also be required to bear the liability for compensation.

Q: Is the property service company responsible for the loss of vehicles and the theft of homes?

A: If the owner's property is stolen, you should report it immediately. In principle, the realty service enterprise is not responsible for taking care of the owner's personal and indoor property. Unless otherwise specified, the realty service enterprise shall not be liable for personal and property damage of the owners and users. However, if the realty service enterprise violates the stipulations of the realty service contract and the service work is not in place, causing personal and property damage to the owner, the realty service enterprise shall bear corresponding legal responsibilities according to law.

Q: Who will take care of the private construction of the community owners?

A: Many residential areas are privately built, and the property wants to be managed, but there is no law enforcement power, so illegal buildings cannot be demolished. In view of similar problems, the realty service enterprise can first make a written complaint to the relevant competent department and request the law enforcement department to exercise the supervision right. If the law enforcement department does not act, and other owners have big opinions, they can sue the illegal owners as plaintiffs to the court according to the specific circumstances and according to the property management regulations, owners' statutes or other legal provisions; You can also suggest that the owner whose rights have been infringed bring a lawsuit to the people's court as a plaintiff.

(The above answers were published on 20 15-08-05. Please refer to the actual situation for the current purchase policy. )

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