How to Deal with Property Management Complaints Effectively

Understand and treat all kinds of property management complaints of business households with a correct attitude;

1. Accepting and handling all kinds of property management complaints is an important part of property management and service, and it is also an important way to improve the service and level of property management. By handling and solving property management complaints, we can not only correct the mistakes or deficiencies in property management and service operation, but also maintain and improve the reputation and image of property management enterprises.

2. For property management companies, it is not pleasant to accept and handle the complaints of owners. However, if we can treat the complaint of property management correctly and turn it into an opportunity-an opportunity to eliminate mistakes, improve management and deepen communication and contact with business owners, bad things will become good things.

3. In property services, operators are the most authoritative judges of management and service quality, and their complaints often expose the defects of property management companies in property management and service (except unreasonable complaints or invalid complaints), from which we can also see what the needs and expectations of property management companies are for property management and service; Classify and file all kinds of complaints, and at the same time use scientific quantitative statistical methods to evaluate customer satisfaction, understand the level of customer satisfaction through the effective data obtained, find out the key points of the problem, and use it to manage and serve the next level.

4. If the property management enterprise ignores all kinds of property management complaints from business owners, it will not only solve the problem, but also expand the problem. Because property management companies may encounter different types of complaints every day, if they can't solve them as soon as possible and give the owners an answer, it will lead to repeated telephone complaints and letter complaints. It not only affects the normal work and life of business households, but also brings new difficulties to governance. Over time, business owners will make silent resistance by refusing to pay property management fees, which will directly affect the economic benefits of enterprises.

There is a saying in business that "one hundred minus one equals zero", which means that an enterprise can satisfy one hundred people, but if it offends a customer, it will be wasted. This time, the inferior service will spread among customers through the "public relations effect". Similarly, if the property manager does not take or fails to take property complaints seriously.