What language communication skills does the property manager have?

For me, communication is not only the mouth and body, but also the heart. The heart is thinking, and the brain is thinking. I think the most important thing in communication is to rely on connotation, the connotation that individuals have through past experiences. I used to work in a hotel, but later I switched to property management. The most important thing in our business is communication.

Second, the importance and necessity of communication

Without communication, there will be no interpersonal communication, and the relationship between people will be in a rigid, distant and indifferent state, which will lead to misunderstanding and distortion, which will bring great harm to work and life. With the advent of the information age, the pace of work and life is getting faster and faster, and people need to strengthen the exchange of ideas; Social division of labor is becoming more and more detailed, and information is emerging one after another. There is an urgent need for information exchange between modern industries, all of which are inseparable from communication.

Communication runs through every link of property management services. Without relevant information, management can't make correct decisions, and information often needs to be obtained through communication. Once a decision is made, it is necessary to communicate, otherwise, no one will know that a decision has been made. Without communication, the best ideas, the most creative suggestions and the best plans can't be implemented. Therefore, managers need to master effective communication skills. Of course, this does not mean that only good communication skills can make a successful manager, but we can say that inefficient communication skills will make managers fall into endless problems and difficulties.

Our communicators not only communicate with subordinates internally, but also communicate with relevant functional departments of the company; If communication is effective, then support will be stronger. If the disseminator has resistance, the effect will be poor. In order to support you on the surface, I will definitely delay and perfunctory. I have experience in this. In addition, communication with superiors is the most important, so be open-minded. The most important thing is to communicate with the owners and interested parties. Good communication makes everything easy.

Third, the characteristics of property management communication

In the property industry, leadership is result-oriented, the process is not important, and the ultimate goal is to be achieved by our team, which requires our effective communication. Communication requires skill and connotation, which varies from person to person. Whether we are the communicating party or the communicated party, making suggestions is different from communicating with us. For example, when we come to complain, we should show patience and listening in our standing posture and attitude; People who come to talk about business may behave completely differently: the gesture may be to sit back in the chair and ask the other person to sit across the table. After they hand in their business cards, they will measure whether they need it according to the specific situation of our community; When I communicate with a supplier with high literacy, I will sit up straight and lean forward a little immediately. I will provide him with many plans to make the supplier feel that the owner is experienced and help him make suggestions, thus helping the other party achieve his goal; I will continue to lie back in my chair and squint at a supplier with poor literacy, which makes people feel contempt for him. Then he may get bored in a minute and leave voluntarily. This is a communication case using body language.

Fourth, what qualities should communication have?

My experience as a hotel tells me that when communicating, we should know each other's personality in the shortest time, and it is best to know each other's preferences, so as to find the starting point of the conversation. Language ability is also very important. Once, I passed by the merchandise department after eating in the hotel restaurant. A few Shandong people just finished eating and happened to see Suzhou silk in the commodity department. They are communicating with the shop assistant, whose expressive ability is poor, and they can't explain the advantages of silk clearly. I happened to be from Shandong, so I went to them to communicate with them in Shandong dialect and introduce them. They are very satisfied. This also shows that if you meet people from different places and communicate with them in their familiar dialects, you will achieve good communication results and get closer to them soon.

V. Effective communication skills

Master relevant information

In communication, property management personnel should try to remember the owner's name. When meeting the host, politely call out the other person's name: "Hello, Mr. Bristle!" " "Will make each other feel very happy.

respect

In the process of communicating with the owners, the property management personnel should first respect each other's habits and understand the basic common sense of different countries, nationalities, regions and religions, which will make the owners feel warm and easy to understand and accept the work of the property management company.

Watch your face.

Skilled use of language skills can communicate information between property management companies and owners, coordinate the relationship between enterprises and owners, and establish a good image of enterprises.

smiling service

Property management personnel must have a kind and natural smile, so that the smile can infect and communicate with every owner's heart.

reveal true sentiments

First-class property must have first-class management, and first-class management cannot be separated from good emotional communication between property management companies and owners. Through conscious emotional communication, enterprises can accurately understand and master the real feelings and ideas of owners, and actively create a communication atmosphere.

Don't promise easily

When talking with the owner, the property management personnel can immediately settle the requirements put forward by the other party, and they can agree on the spot; Need to study should explain the situation, and then give a reply; For those who can't do it at all, we should clearly refuse, explain the reasons and ask the other party for understanding. Easily agreeing to the other party's request will win their goodwill and gratitude for a while, but in the end it will only damage the image of the property management company because it cannot fulfill its promise.

Clever use of other people's power

Property management involves all aspects of life, making many small things complicated. Because of this, property management personnel can help solve complex problems with the help of all aspects and achieve "helping others".

Use the mutual restraint between people to communicate and coordinate the relationship, and finally achieve the expected goal.

Comprehensive and meticulous

Property management personnel should fully understand the owner's education level, occupation, age, characteristics, hobbies and other basic information, because this may become a breakthrough in coordination.

Guide things along its development process.

"Make the best use of the situation" refers to guiding things to develop along the development trend. When coordinating with the host, we should first understand and master the "potential" of the host's psychological development and change, and then guide according to the objective "potential".

When the information dissemination inside and outside the property management company is not smooth or the enterprise makes mistakes, the enterprise behavior and policies are not recognized and understood by the owners, or the owners hold an attitude of incomprehension, distrust, disapproval, uncooperative, even opposition and hostility towards the enterprise, the property management personnel should use principles and skills to promote the two-way communication between the enterprise and the owners, establish the common cognition between the enterprise and the owners, and cause consistent behaviors.