2022 Property Management Office Work Summary 5 Articles

Work Summary of Property Office in 2022 1

Time flies. I have been in our property management office for almost three years, and this

2022 Property Management Office Work Summary 5 Articles

Work Summary of Property Office in 2022 1

Time flies. I have been in our property management office for almost three years, and this year has passed for a long time. I think it is necessary to review my recent work. This is the need of my work, and it is also the performance of being responsible for the company and the office owner. Our entire property management team is a big collective. With the efforts of all the members of our team, we have done a good job in the management of the office building, which has been recognized by the leaders. All this is inseparable from the support of the leaders and the efforts of every member of the team. Looking back on my performance in this team, there are both excellent places and shortcomings, which are summarized as follows.

A, office building health inspection work

Because the office building is a foreign place, a good environment will definitely leave a good impression on outsiders. In addition, if everyone in the office building works in a dirty and dirty environment, it will definitely affect their mood and their work. It will also affect their health because of insufficient hygiene, so our property management office pays special attention to hygiene. Under the arrangement of the leader, I make a daily employee inspection duty list according to the specific situation of the property employees. Every afternoon, I lead the staff on duty to do a good job in the health inspection of all parts of the office building, and urge the property cleaning department to clean up once there are any bad places.

Second, do a good job in disinfection and detoxification and personnel health registration

Our property is responsible for the safety of everyone in the office building, so under the leadership of the leader, I immediately made a cleaning and disinfection plan, urged my colleagues in charge of purchasing the property to purchase a large number of disinfection and sterilization supplies, and arranged the cleaning department to disinfect all parts of the office building at the same time, especially the toilets and elevators that everyone contacts most, which must be disinfected twice a day, once before going to work in the office building in the morning and once at three o'clock in the afternoon. I also do a good job of temperature detection at the entrance of the office building with the security personnel of the property. Everyone must show the pass issued by the property and pass the temperature before entering the office building. Those who do not have a pass must pass the test and register information before entering. Although these tasks are complicated, it is the responsibility of our property management personnel and the performance of being responsible for everyone's safety. We are duty-bound!

Now look at my performance in property management during this period. Although the work arrangement of the leader has been barely completed, there are still many things that have not been done well: there are still some shortcomings in the work, which lead to the need for improvement in the future; For example, the sense of responsibility is not strong enough, and further study is needed. I must pay special attention to these problems in my future work, and I must resolutely do these problems well and turn them into my own advantages!

Summary of Property Office Work in 2022 II

Since I joined the Property Finance Department this year, I have worked hard to adapt to the new working environment and post, studied with an open mind and buried myself in my work, and summarized my work in two aspects:

First, consciously strengthen study and strive to adapt to work.

This is my first contact with property management, and I don't know much about the responsibilities and tasks of property finance. In order to adapt to the new post and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, rely on the improvement of work and study, through observation, exploration, access to information and practical exercise, I quickly entered the working state; On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

Be patient and meticulous in financial work. Since I took over the property finance work for one year, I have carefully checked the financial books, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets.

1, that is, do a good job of every incoming and outgoing account.

For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management.

2. Do a good job of monthly routine reconciliation.

According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements.

3. Collect property service fees in time.

Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect it regularly.

4. It is to control expenses reasonably.

Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management.

Three, improve the rules and regulations, establish and improve the internal management mechanism, and further deepen the reform of enterprise management system.

The company dares to meet the challenge, seizes the opportunity actively, makes a fuss about strengthening property management and internal management according to the standards and requirements of modern enterprise system, and deepens the reform of management system. After careful analysis and accurate positioning of the current form, we have changed the previous single work mode and development idea of daily maintenance and management of residential quarters, and taken expanding the service scope, improving the level of property management, participating in market competition and actively exploring the urban public property management market as the future sustainable development road. To this end, we have established and improved a series of rules and regulations that meet the needs of the company's own development and market competition.

Work Summary of Property Office in 2022 3

Looking back on _ _, my work is also experiencing extraordinary. 10, I came to Gaojun Property with a simple and curious mood and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past and plan the future. Now, we will summarize our work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office for 20 years, and most of the work has been successfully completed with the full cooperation of colleagues in various departments of the property management company.

Second, the office work

Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

In line with the professional attitude of "working for myself", I have carried out creative work and made some achievements, but there are also some problems and deficiencies, mainly in:

First, the property manager is a new position for me; A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.

Second, some work is not meticulous enough, and some work is not well coordinated.

Third, providing effective decision-making data for leaders needs further improvement.

Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.

Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation.

Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " _ _, I have gained success, experienced difficulties and felt enlightenment; _ _ I will, as always, sail for the new year with confidence and hard work.

Finally, I wish _ _ property management company a prosperous future, and I wish all my colleagues smooth work, peace and happiness!

Summary of Property Management Office in 2022 4

Over the past year, my _ _ property management personnel have United as one, worked hard and made innovations, further improving and improving the management and service quality of the company, and achieved gratifying results: an excellent property management team has been formed, and scientific management mode, advanced management concepts and methods, strict quality standards and working procedures have been created; Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

I. Strategic planning

Strategic transformation of property management concept;

Since its establishment, the management concept of _ _ Property has undergone a profound change from "management" to "service", abandoning the previous attitude of being a manager and advocating a brand-new service concept of "serving and educating people and putting the owner first". In the process of development, Tian Jian property has encountered severe challenges from the internal and external environment, but the concept of serving owners and users has been extended and has been widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

Second, brand building.

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

1, carry out effective actions according to the ISO system. At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has been aiming at passing the audit of ISO9000 and ISO 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

2. Form a quality system centered on customer satisfaction. Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

3. Establish the goal of _ _ property zero defect. After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

Third, internal management.

1, human resources. Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

2. Rules and regulations. At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

3. Maintenance. At the beginning of students' occupancy last year, four student apartments were built at an extraordinary speed due to the hasty construction period, but the houses built at a high speed made it difficult to maintain after taking over. Since last year, our technical maintenance department has received maintenance requests from more than 4,200 teachers and students. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our company has achieved the service of "minor repairs can't last for one night, and major repairs can't last for three days", but because all kinds of facilities are still under warranty, our company still can't complete good maintenance. However, our company still tries our best to repair it, especially the wiring disorder between bedrooms in the apartment. When the repair shop broke down, it took our company's maintenance personnel six days and six nights to make all the adjustments, and solved the complaints of teachers and students with practical actions. Recently, our company replaced four apartments in one breath, with more lights, more than 300 faucets and dozens of flushing valves, making the maintenance rate of supporting facilities in apartments reach over 98%.

4. Safety. In the past 20 years, with the concerted efforts of Qi Xin, all the security personnel, the safety precautions for teachers and students have been successfully completed. However, with the gradual deepening of the work, our company's safety deficiencies and defects are gradually exposed, such as poor supporting facilities, low quality of personnel and insufficient professional knowledge. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new height.

The security work always carries out the policy of loose outside and tight inside of the school leaders. Because of the special time and environment of the school. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

In terms of self-management, our company's security guards insist on holding a small meeting every day and a general meeting every week to exchange and review. At the same time, carry out professional knowledge training. Since last year, * * * has conducted six professional knowledge trainings, two fire-fighting knowledge studies and more than one month of military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system were implemented. Reward excellent players and punish poor players.

In the management of foreign personnel, the security department of our hospital strictly controls the floating personnel, implements the system of visitor registration and seizure of valid documents, and patrols irregularly to ensure the safety of students' lives and property in the apartment. At the same time, due to more pre-construction, we also dealt with illegal structures, standardized the control of visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Fourth, information communication.

In the past year, our company's information communication has experienced a great leap from blank to perfect. At present, our company has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue consultation forms. We issue consultation forms to relevant institutions of the school so that they can supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held six student symposiums, from which we got valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Publish the complaint telephone number. If teachers and students are dissatisfied with our employees, they can directly call our management office to complain, and we strive to give teachers and students a satisfactory answer.

5, establish a return visit system, resolutely implement the return visit time is not more than 24 hours.

6. Establish an interview complaint system. If the teachers and students are not satisfied, they can complain directly to our management department, and our management department will reply to the teachers and students as soon as possible, and the response time will not exceed 12 hours.

Verb (abbreviation of verb) usage performance

All along, our company has been adhering to the principle of "customer is God" and "owner is supreme", based on "all for you, all for you" and implementing smiling service. Striving for your business is our business, your little things are our big things, and your satisfaction is our eternal pursuit. Dedicate yourself to your duties and serve teachers and students.

Ending of intransitive verbs

We know that although we have made remarkable achievements this year, we are also deeply aware of our shortcomings. The company's lack of professionalism, single mode of operation and high cost will be our fatal weakness and defect. But we also know that this is also the starting point of our struggle. In the new school, we will learn lessons, sum up experience, learn from others' strengths, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the rapid development of Tian Jian property.

Summary of Property Management Office in 2022 5

The work in the first half of the year has ended, which is an improvement for me. Doing security work gives me a great sense of accomplishment. I have really made a lot of progress in the past six months, which is a proof of my ability. Generally speaking, I have been very attentive in the security work in the past six months and have always maintained a good attitude. I have accumulated and strengthened myself bit by bit unconsciously, and now I have adapted a lot. I firmly believe that my work in the first half of this year encouraged me to a great extent, and now I realize that these details are very important. There is no doubt about this. I will accumulate little by little to improve myself, whether now or in the future.

I have been doing a good job, getting along well with every colleague around me, establishing good communication with the owners of the community and getting to know the owners as much as possible, which is also helpful to my work. I also made full preparations in the first half of this year, and some things should be considered the most. This situation will definitely not happen again. Everything I have accumulated now is what I should do well. Only by continuing to work hard can we see our growth and improvement. Now I very much hope to do better at this point. Some things should be proactive. Doing security work has always been my goal, and I will accumulate experience bit by bit.

I have been gradually strengthening this experience in my daily work, which also makes me feel very good. I'd like to be more serious in this respect. That's for sure. Only when I have accumulated enough work experience can I learn more in this process. No matter what happens in the future, I will definitely continue. These details are very clear, and the security work has always made me more serious. Only by doing this work seriously can we do it step by step and steadily. Over the past six months, I have been thinking constantly, and there are still some things I have to worry about. Of course, I will continue to do well at this point. The security of our property has always been very strict, and outsiders in and out of the community are registered every day. In addition, foreign vehicles are not allowed to enter.

Looking back on the past six months, the experience is still very stable. In the past six months, I also need to make these details, obey the arrangement of the property and make relevant adjustments. That's the most important thing. In contrast, I can do these things more easily and continuously. Looking back now, these are all my own jobs, and I will try my best to stick to my duties in the next security work.

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