Infrastructure and working environment control procedures?

1. Objective To determine, provide and maintain the facilities needed to achieve service compliance, and to determine and manage various factors needed to achieve service compliance in the working environment. 2. The scope is applicable to the facility control required to achieve service compliance; Factors that control people and things in the work environment. 3. Refer to the standard GB/T19001-20086.3 Infrastructure 6.4 Working environment 4. Responsibility 4. 1 The management office is responsible for controlling the facilities required to achieve service compliance. 4.2 Operation groups such as greening class, cleaning class, security team and maintenance class respectively control the working environment required to achieve service compliance within their respective business scope. 5. Control procedure 5. 1 Determination of infrastructure The infrastructure required by the company to achieve service compliance activities includes: workplace (office, fitness and entertainment venue, computer room, etc. ), service facilities (including software and hardware, such as computer management network, communication facilities, water, electricity, gas supply, elevator system, heating system, roads and sewage pipes, etc. ), and supporting equipment and tools (such as maintenance). 5.2 According to the "National Excellent Management Standard for Residential Quarters" issued by the Ministry of Construction and the actual situation of this department, the management of various service facilities should be as follows: a. The drawings and files of various facilities are complete and well managed; B, the facilities are operating normally, and there is a normal maintenance system; C, the operator in strict accordance with the operating procedures; D, the elevator runs according to the specified time; E, residents living water, high-pressure pump, pool, water tank has strict management measures. The hygiene license for secondary water supply, water quality inspection sheet and health certificate for operators are complete; F, fire control system equipment in good condition, can be enabled at any time; G, boiler heating, gas, gas, central air conditioning and other normal operation. 5.3 Provision of Facilities 5.3. 1 Takeover and acceptance of facilities When the property facilities are taken over, the engineers of the property acceptance takeover leading group are responsible for the acceptance of the taken-over facilities according to the instruction manual and relevant materials. Do not meet the requirements, notify the relevant units for rectification within a time limit. Relevant information about facility takeover shall be reviewed and filed by the management office. 5.3.2 The facility procurement management office shall fill in the "Equipment Configuration Application Form" according to the requirements of the user department and the needs of the company's development, indicating the name, use, model specifications, technical parameters, unit price and quantity of the facility, and submit it to the general manager for approval before purchasing. 5.3.3 The management office shall accept the acceptance of outsourced facilities and the installation of outsourced equipment and facilities, and sign the "Equipment Entry and Unpacking Acceptance Sheet" to record the name, model specification, technical parameters, unit price, quantity, attached accessories and materials of the equipment. After confirming that it meets the requirements, the management office will supervise the installation and commissioning. For unqualified facilities, the purchasing department is responsible for negotiating with suppliers and recording and handling them on the "Equipment Entry and Unpacking Acceptance Sheet". 5.3.4 Registration and account establishment of facilities A. Qualified facilities are numbered by the management office, registered in the "Equipment Registration Account", and facilities files are established, and the file directory is reported to the General Management Department for filing. B, in accordance with the provisions, hanging signs of facilities. 5.4 Use, maintenance and repair of equipment and facilities A. According to needs, the management office is responsible for organizing the preparation of specifications for the use, maintenance and repair of equipment and facilities, which will be reviewed by the management representative, approved by the general manager and distributed to the user department. For special types of work stipulated by the state, the operator must hold the post certificate issued by the corresponding state authorized management institution before taking up the post; B, the operation of service facilities, by using the department in accordance with the operating procedures, and by the operator in accordance with the provisions, fill in the relevant operation records; C. The maintenance team is responsible for the daily maintenance of equipment and facilities, and the management office manager supervises and inspects the implementation. The management office shall summarize and file quarterly, and use it as the basis for making the annual maintenance plan; D major and medium repairs of equipment and facilities shall be proposed to the company by the management office at the beginning of the year or when necessary, and shall be reviewed by the management representative, approved by the general manager, implemented by the management office and delivered to the user department after verification; E. For the faults that cannot be eliminated by the user department in daily operation, the user department shall contact external maintenance. If the amount is large, it can be reported to the company for inclusion in the category of major and medium-sized repairs, and the procedures shall be implemented according to the major and medium-sized repair procedures. The equipment under maintenance should be hung with a red maintenance label. The person in charge of the user department shall fill in the "Maintenance Equipment Acceptance Sheet" and use it after acceptance. The management office shall record the maintenance situation in the corresponding "equipment file". For facilities that need external maintenance, refer to some provisions on supplier evaluation in the Procurement Control Procedure as appropriate; F, the facilities used on site should have a unified number, so as to facilitate maintenance; G, workplace management by the relevant departments working in the workplace management, to ensure suitable working conditions. 5.5 Scrapping of facilities A. For facilities that cannot be repaired or have no use value, each user department shall fill in a "Scrapping Form of Facilities" and submit it to the General Manager for approval, and indicate the situation in the "Equipment Registration Account", and report the relevant scrap information catalogue to the General Management Department for filing. B, scrap facilities should hang a black scrap card. 5.6 Working groups such as working environment greening class, cleaning class and security team determine and manage the human and material factors in the working and living environment required to achieve service compliance according to their respective business scope, and are responsible for determining and providing the necessary infrastructure in the workplace according to the needs of service operation, so as to create a good working environment, including: a, configuring suitable office buildings, and properly decorating them according to service needs, so as to establish a good corporate image; B, configure necessary air conditioning and fire fighting equipment, and maintain appropriate temperature, humidity, occupational health and safety; C provide a clean and beautiful living environment for the owner/tenant.

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